Michelle L. Bilotti

**** ******* ****

Wall, New Jersey 07719

772-***-**** Cell

732-***-**** Home

ry8l8l@r.postjobfree.com

Objective: Seeking a position at a corporation where I can apply my supersivising, managerial and organizational skills in a business environment.

Experiences:

Master Design Corp. Brooklyn, New York 10/2009- 10/2010

Office Manager

Meet & greet clients, heavy phone detail, input all data for daily & weekly inventory and orders. Scheduling, payroll. Working closely with vendors and retailers to assure them of 100% accuracy and dependability.

Harrah’s Atlantic City 1/2007-10/2008

Front Office Supervisor

Supervised 32 desk clerks, assisted with guest resolutions, check in/out process, daily meetings with Front Office Manager, overview of upcoming events, VIPS, complimentary room totals, assisted with audit. Casino & Gaming license.

Holiday Inn Oceanside, Vero Beach, Florida 2001-2006

Front Office Manager/Controller/Sales

Oversee all front desk staff, aiding in sales group functions. Duties includes but not limited to, daily reports, scheduling, hotel balancing inventory, guest ledger, payroll, AR/AP, maximizing revenue, creating group packages, assign in catering. Front & back office duties. Expertise in Encore, Holidex and Opera programs.

The Chesterfield Hotel - Palm Beach, Florida 2000-2001

Director of Sales

54 Room Small Luxury Hotel

Responsible for all sales aspects of hotel, working closely with front office and catering managers. Created a Executive Club Program, which included an honor system for hotel guest stays or gift vouches to Worth Avenue Shops. Increased hotel sales while maintaining current accounts. Daily and weekly reports, along with 30-60-90 day forecasts & monthly reports.

Holiday Inn Express Fort Pierce, Florida 1999-2000

Director of Sales/Front Office Manager

Created packages for groups for employer to elevate revenue. Suggested new sales and marketing strategies to increase earnings. Worked closely with groups (sleeping & meeting rooms needs). Daily & weekly reports, guest ledger, front & back office functions. Constructed menus for banquet functions. Expanded sales to produce mass-market accounts. Received Rookie of The Year in Sales & Marketing.

SpringHill Suites Port St. Lucie, Florida 1998-1999

Director of Sales

Worked closely with catering manager and created many wedding and banquet function packages. Implemented training courses for new recruits, speeding profitability. Created Gold Packages for 9 Treasure Coast Professional Golf Courses.

Signed the New York Mets as being a host hotel for spring training and rehabilitation

players.

Holiday Inn, Port St. Lucie, Florida 1997-1998

Front Desk Clerk

General front desk duties, meet & greet guest, check in/out guest, inventory, daily front desk report.

Worked occasionally with sales director to learn the aspects of sales to advance to a higher level in the hospitality industry.

Education:

1982-1986 Port Richmond High, Staten Island New York

Hotel Management Courses

Secretarial & Clerical Studies

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