Heather J. Abbott, PHR

*** ****** ******

Newport, RI 02840

401-***-****

ry7nk7@r.postjobfree.com

PROFESSIONAL BACKGROUND

Human Resource business partner with progressive education and experience including MBA with a concentration in Labor Relations from Providence College and Professional of Human Resources (PHR) designation from SHRM. Areas of responsibility include all aspects of HR including but not limited to the following: employee/labor relations (union & non union), recruitment, interviewing/hiring/terminations, legal/compliance, compensation, benefit programs, training & development, harassment/discrimination investigation and management/employee development. Experience includes multi-location responsibility and supervisory of HR personnel in a variety of industries including aerospace/defense, engineering/design, consumer services & sales, and higher education. Self-starter with excellent analytical, communication and organizational skills. Performance review scores of above average to superior from previous employers.

EXPERIENCE

Raytheon Integrated Defense Systems (10/2007-present) Portsmouth, RI

Compliance/EEO & Employee Relations Manager 5/2010 – present

• Conduct and/or coach thorough internal and external investigations requiring a high degree of confidentiality relative to Employee Relations issues & discrimination claims

• Understand & exercise judgment and discretion in the negotiation of appropriate corrective actions

• Work effectively across highly matrixed organization with multiple functions with diverse needs and requirements

• Ensure currency and knowledge of laws and regulations which might affect the company’s policies & procedures, prepare and analyze compliance metrics

• Coach HR team members on the development process & systems to drive compliance

• Drive continuous improvement in all applicable HR related legal/regulatory & compliance programs

• Point of contact with outside agencies (EEOC, OFCCP)

• 100% OFCCP audit “pass” rate/letters of compliance

• Key participant in “stand up” of Raytheon IDS’s first HR Operations Shared Services organization

• Developed, communicated & executed on concept of operations for Shared Services Compliance/Employee Relations department

• Serve as New England Industry Liaison (NEILG) Chairperson

• Coordinate with OFCCP & DOL as lead for on-site & desk audits

• Interact with Legal department in preparation of position papers in response to agency discrimination claims

• Conduct and/or consult on significant employee relations investigations, agency claim investigations & internal Alternative Dispute Resolution claim investigations

• Partner with business leaders and Legal department on investigations and/or response to internal Alternative Dispute Resolution claims

• Partner with HR Business Partners and Legal department to organize and carry out Reductions in Force, ensuring compliance with Raytheon policies and analysis for disparate treatment

• Supervise work of administrative HR Specialists

Human Resources Business Partner - Engineering 10/2007 – 5/2010

• Coach line managers to increase understanding and application of people processes

• Apply experience level HR Generalist knowledge to deliver full scope of HR solutions including but not limited to:

o talent acquisition and development

o performance management

o leadership capability and development

o compensation

o employee development

o succession planning

o workforce planning

o organizational effectiveness & organizational development

• Participate on Compensation Team, managing salary merit review and achievement award process for multi-million dollar budget

• Translate business & HR strategies into operational and actionable plans.

• Develop and deliver internal and external strategies to source and retain top talent at all levels of the organization and oversee HR review, performance development processes, retention strategies, succession planning. Build and maintain a pipeline for talent

• Proactively anticipate employee relations issue and provide timely coaching and counseling to reconcile differences and establish resolution.

• Partner with and influence business partners to proactively ensure successful business results

• Ensure that organizational processes and relationships are fair and equitable

• Develop relationships and collaborate with HR functional partners (compensation, staffing and organization effectiveness, etc.) to negotiate resources and develop plans and specific supporting people program deliverables

• Drive HR policy, process and practice to ensure effective execution and compliance with policies and drive execution of best practices locally

Roger Williams University Bristol, RI

Manager of Employment & Employee/Labor Relations 8/2006 – 9/2007

• Contract administration for 5 Labor Unions

• Participate in Union contract negotiations

• 2nd level grievance decision maker

• Coach managers with employee performance improvement and performance review process

• Serve as counsel to managers regarding employee discipline & terminations (union & non aligned)

• Conduct University wide training (ie. Workplace Harassment, Hiring Process)

• Manage University hiring process

• Manage University recruiting process

• Manage activities of Employment Coordinator

• Perform Hay Method of grading & classifying jobs

• Serve as University’s EEO Officer

• Administer University’s Affirmative Action Plan

• Research, train & implement University’s first Applicant Tracking System

Adjunct Faculty 8/06 – 8/07 Fall River, MA & Providence, RI Campuses

• RWU’s HRM Certificate Program – HR Policy Development & Implementation & Intro to Human Resources

Cintas Corporation – a Fortune 500 Company (8/03-8/06) Cumberland, RI

Regional Human Resource Manager - Northeast, 2/2004 – 8/2006

• Manage HR function for Cintas’ First Aid & Safety/Fire Protection (FAS) division in Northeast region, including locations in MA, RI, CT, NY, NJ and PA.

• Supervise HR personnel at various facilities.

• Counsel managers on sensitive HR matters including FMLA/LOA, performance reviews, harassment & terminations.

• Key player in acquisitions of new facilities in the Northeast region including due diligence.

• Change agent in management process for newly acquired Cintas facilities

• Member of Cintas Faculty (trainer of Cintas management on HR related topics)

• Travel 50%

Human Resource Manager, 9/2003-2/2004

• Managed HR function in field Uniform Rental facility of 180 employees while partnering with corporate HR and local management

• Serve on Cintas Faculty as Trainer for managers, traveling to various Cintas locations throughout the US and Canada. Training topics included:

o Meticulous Hiring for new managers

o Managing within the Law

o Business Project Outsourcing for existing management (new HRIS system that handles applicant tracking, benefits administration, payroll and employee progressive discipline)

• Responsible for recruiting and managing the hiring process in accordance with Cintas’ Affirmative Action Plan and EEOC.

• Consult and work directly with legal counsel on sensitive issues including harassment and terminations.

• Pursue favorable outcome for employer on unemployment claims.

• Responsible for employee relations with diverse workforce

• Participate in employee performance review and succession planning process

• Administer/monitor workman’s compensation. Manage reporting process and act as liaison between carrier, employee, and management

• Act as local benefits contact for corporate HR. Resolve issues concerning benefits/payroll for employees.

ITEM New Product Development, Ltd. Providence, RI

Human Resources Generalist 11/1998-9/2003

• Established HR function for start-up company with growth up to 100 employees.

• Worked with owners to create & implement policies and procedures

• Driver of change management & communication

• Negotiated and administered benefits contracts

• Recruiting of technical & engineer personnel

• Worked with outside compensation specialist to create gain sharing plan

• Researched & chose vendor for HRIS system and acted as key contact in implementation

Sansiveri, Kimball & McNamee, LLP Providence, RI

Sr. Assistant Accountant 8/1996-11/1998

SKM is a regional CPA firm. As Assistant Sr. Accountant, I audited various sized businesses in Rhode Island and MA for compliance with FASB and ERISA regulations.

EDUCATION & TRAINING

Cintas Certified Six Sigma Green Belt 1/2006

Certified PHR (SHRM Designated) 6/2005

Providence College

Providence, RI

MBA with Labor Relations concentration 5/2003

Roger Williams Center for Professional Development

Providence, RI

Human Resources Management Certificate 5/2000

Stonehill College

North Easton, MA

B.S. in Accounting 5/1996

COMPUTER SKILLS

Broad range of computer skills including use of People Soft, Kronos Timekeeping System, Datatel, Taleo HR Workways System (HRIS, Applicant Tracking, Benefits, Performance Management), Database, Internet, Microsoft Office Suite, Lotus Notes.

ORGANIZATIONAL AFFILIATIONS:

• New England Industry Liaison Group Chairperson

• Society for Human Resource Management (SHRM) Member

• Human Resources Management of Rhode Island (HRM-RI) Member

SECURITY CLEARANCE: Secret

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