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Project Manager Customer Service

Miami, FL, 33130
August 23, 2012

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*** ** *** **, *****, FL



Knox College Galesburg, IL June 2004

B.A. French

Professional Experience


December 2010-June 2012

JC Events and Marketing Inc., Miami, FL

•Managed & organized Director’s company calendar

•Coordinated, organized & sent daily meeting requests to Director & staff members

•Planned travel arrangements; prepared agenda, room reservations, luncheon and dinner meetings

•Tracked budget & expenses through reports & spreadsheets

•Composed correspondence; screened calls; sorted and responded to paper and electronic mail; maintained contact database

•Maintained files and records for new and existing clientele

•Tactfully and diplomatically provided exemplary customer service through telephone inquiries, client interaction and weekly mailings

•Responsible for sending weekly reminders to the team, tracking timesheets & vacation time

•Bi-weekly review of managers executive project updates for finalization by Director

•Responsible for updating monthly staff agendas & current project agendas

•Created new employee brochure layouts, packets and information

•Responsible for the ensuring all new hire forms are completed

•Assisted Event Sales Managers in processing sales orders, quotes, and general department functions


September 2008-November 2010

Speakeasy Supper Club Inc., Chicago, IL

•Maintained business and personal calendars for three Managing Directors of a restaurant group

•Arranged extensive domestic and international travel arrangements for Senior Management and their team

•Transcribed minutes from monthly business development meetings

•Prepared marketing packets and presentations for investor meetings and conferences using PowerPoint

•Ordered and maintained all office supplies

•Coordinated meetings and conferences including setting up of meeting rooms, arranging for food, any AV needs,making copies of any materials, and setting up dinners

•Project manager for all office renovation/set-up of new employees

•Filtered through high volume of telephone calls, email and mail solicitation with responsibility for timely follow through

•Assisted clients with requests including obtaining entertainment tickets, coordinating transportation/hotel arrangements and confirming dining reservations


December 2004-September 2008

Pacific College of Oriental Medicine, Chicago, IL

•Composed, edited and proofread correspondence, speeches and presentations

•Reviewed and prioritized incoming mail and took appropriate action

•Answered a high volume of incoming calls and in-person inquiries

•Provided administrative support for college staff

•Maintained business and personal calendars for all appointments, meetings, conferences for President and direct reports

•Planned conferences, annual meetings, off sites and special events

•Created and maintained extensive records for all personal and professional contacts

•Worked independently on special nonrecurring and ongoing projects. Acted as project manager for special projects, at the request of executives, which included planning and coordinating multiple tasks and disseminating information

•Typed and designed general correspondence, memos, charts, tables, graphs as needed

•Greeted visitors with a professional and genial attitude

•Processed a bi-weekly payroll and maintained eligibility, accrual, and scheduling of all sick and vacation time

Core Skills

Database Administration


Event Management

Calendar Management

Front-Desk Reception

Travel Coordination

Microsoft Office Suite

Mac and PC platforms

Adobe Photoshop/Illustrator


55 WPM

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