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Customer Service Office

Kitchener, ON, N2A 2R7, Canada
16.50 - 17.50 per hour
August 11, 2012

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** ******* *****

Kitchener, ON

N2A 2R7

Res.: 519-***-**** E-mail:


Resourceful and reliable employee with over 15 years’ experience in a fast-paced office environment. Background in the residential property management, retail banking and branch service industries. Skill sets include over 15 years’ customer service experience and general office procedures such as organizing, problem solving, filing and working with numbers. Thrives on challenges. Handles multiple priorities while maintaining a calm steady focus to meet deadlines. Places emphasis on building co-operative relationships with co-workers, taking time to commend others on team. Takes pride in a job well done.


TransGlobe Apartment REIT

Legal Administrator

Prepare Hearing files (print Ledgers, memos, emails/correspondences and work orders)

Send N4s and work closely with BR’s and Residential, Finance departments to ensure that all payments received are posted on time

Monitor payment plans, request sheriff cheques, enforce eviction orders, and pull receivable reports to see who has voided N4

Prepare and file L1 applications, including tenants who received an NSF N4

Prepare notice of hearings/applications for upcoming hearings

Prepare and Issue Legal Pleadings as it pertains to specific Legal matters

Update & monitor Legal Spreadsheet with respect to action taken

Answer phone calls as needed

Prepare and fax to board certificate of services

Prepare, monitor, and send arrears notices. Behavioral notices are to be sent once Court Agent reviews

File applications with the tribunals for notices that have not been voided

Update calendar, legal spreadsheet and legal cards

Create and monitor tasks for mediated agreements

Create charges in Yardi for applications filed

E-mail communication with BRs, PMs,, ARA’s and RD’s to ensure no payments made

Withdraw applications that have for e.g.: paid in full

Maintain filing system

TransGlobe Apartment REIT

Residential Operations Administrator

Provide administrative support to Property Managers

Provide customer support to tenants as needed ensuring all requests are addressed in a timely and professional manner

Administrative duties such as writing letters, memos etc. are requested by property managers

Initiate purchase orders for third party contractors as requested by property managers

Update and organize building directories, intercom, parking, locker and telephone lists

Process daily rent cheques including updating Yardi and preparing bank deposits

Provide monthly/yearly tax receipts for tenants

Printing leases and distributing to buildings as required

STAMM Investments LTD

Property Office Liaison

Responsible to understand the daily operation of the property. Identify problems and suggest solutions to management

Answer all phone inquiries for rentals, tenant requests, etc.

Collect rent payments

Communicate with management, tenants, staff via phone, fax, internet.

Handle application process with pending tenants insuring paperwork completed correctly

Ensure all lease paperwork is completed correctly upon approval

Maintain office filling system using Excel, Word, MS office

Order supplies for property as needed by maintenance, cleaning, and property office

Prepare month end schedules for maintenance, cleaning of units as needed

Inspect units upon vacate notice receipt. Co-ordinate any/all necessary maintenance, cleaning to prepare unit for next tenant

Equitable Life

Group Administration Assistant

Handle demands of department by prioritizing responsibilities to consistently meet deadlines

Maintain up-to date easily accessible filing system sorting and filing teams completed work

Archive F.O.F., premium batch listings, and terminated files sending off site for storage as necessary

Separate and distribute reports and mail for VAX, BMS, and TPA teams as necessary during the day

Merge, print, circulate and make any necessary changes to the Assure report before report and confirmation email are sent

Merge card files, print Assure and Wallet cards to be mailed daily

TD Canada Trust

Data Entry Clerk, Branch Service Center

Managed a high work volume by processing approximately 1000 transactions hourly for various TD Canada Trust branches. Consistently met or exceeded company quality and quantity service standards

Demonstrated a positive attitude through difficult situations and constant changes within the department, contributing to a pleasant team atmosphere

Prioritized daily duties and workload, completing work within established daily 4:00 pm deadlines. Contributed to team effectiveness by helping team members when own work was completed

Increased team morale and productivity by participating as a crew captain to help promote spirit within the unit, contributed to the development a greater team

Used exceptional organizational skills to complete outgoing entries accurately, resulting in high productivity and a job well done

Exceeded the expectations of others by publicly recognizing their efforts

Used exemplary keyboarding skills to accurately post over 500 entries within 4-hour time frames on high-volume days

TD Canada Trust

Gate Keeper, Investigations Department

Designed and implemented a more effective filing system for both pending and completed Green Machine investigations, resulting in a more efficient process which assisted the department in exceeding weekly standard level of agreements

Documented all new investigations by inputting required information in both administration applications and Lotus Approach systems

Communicated with outside suppliers in order to secure copies of transactions or reports as needed

Faxed or mailed all requested information to the appropriate branch promptly, allowing for high standards to be consistently met

Canada Trust

Branch Teller

Provided excellent customer service by managing the day-to-day banking needs of customers. Provided prompt and courteous service to all clients by listening carefully to their needs and delivering the best possible level of service. Processed all transactions with speed and accuracy

Co-trained new Customer Service Representatives on all job functions including in-house computer systems, policies and procedures, products and services and effective customer service

Delivered high quality administrative assistance; processed large quantity ABM deposits, responded to and directed incoming phone calls and managed all filing and photocopying

Reduced company and client loss by verifying night deposits and continuously monitoring the secured drop box to avoid potential loss to the branch


Several internal courses within TD Canada Trust such as:

Customer Service and Telephone Etiquette

Basic Insurance and Investment Training

Customer Service Model Dealing With Change

Health and Safety Certification 2005

Health and Safety Certification 2006

First Aid Certification 2009

Completed Excel Intermediate - 2003 and Excel Advanced - 2007 at Conestoga College 2009

WHMIS Certification Yearly


Proficient in Microsoft Word, WordPro, Excel, Outlook, Lotus Notes, Yardi and In-house Banking

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