Quality Assurance Customer Service

BRIAN ABELGAS

***** ********** ******

Menifee, CA 92585

951-***-**** / *************@*******.***

SUMMARY OF QUALIFICATIONS

• More than three years of successful working experience in quality assurance and auditing profession.

• Proficient in areas of inventory control, order processing, and cashier management.

• Strong business acumen and excellent problem solver.

PROFESSIONAL EXPERIENCE

QTC a Lockheed Martin Company

QUALITY ASSURANCE SPECIALIST (2010 - Present) Diamond Bar, CA

• Analyzed procedures and making recommendations for improvements by creating quality assurance audits.

• Responsible for managing a mini-team to ensure a streamlined work flow process.

• Provided case specific physician training on a daily basis.

Military Occupation (United States Navy)

TRAINING PROGRAM AUDITOR (2008 - 2010) 29 Palms, CA

• Audited and managed over 20 different types of compliance training programs for the Naval Hospital and two remote Branch Clinics that employed over 530 personnel that consisted of providers and nurses.

• Provided customer service oriented tasks directly involved with training compliance that consists of but are not limited to: troubleshooting, maintenance, updating and accountability of members.

• Awarded the Navy and Marine Corps Achievement Medal by implementing electronic certificates that resulted in reduction of overhead costs by $4,200 annually.

SUPPLY COORDINATOR (2006 - 2008) Beaufort, SC

• Efficiently handled the tasks of maintaining records, conducting physical inventory, and communicating periodic status to the Supply Headquarters in a fast-paced environment.

• Responsible for performing tasks to include inventory management, receiving, shipping, warehousing, procurement and requisition management

Automotive Sales (Chevrolet, Nissan, Hyundai, and Subaru)

SALES CONSULTANT (2004 – 2006) Temecula/Lake Elsinore, CA

• Presented various products, services and finance options to clients and future prospects.

• Efficiently completed transactions by offering services that simultaneously met various clients’ needs and maximizing company profitability.

• Increased company and personal profits by sharing leads, profits, and advertising cost with team members.

Mortgage Industry (MG Mortgage)

LOAN CONSULTANT (2003 – 2004) Temecula, CA

• Interviewed mortgage loan applicants and acquired pertinent information for loan applications.

• Performed business development activities to increase reoccurring production including: maintenance of a client database, client and customer calling and monitoring efforts and additional activities as proposed by management.

• Analyzed applicant’s financial status, credit, and property evaluation to determine feasibility of granting loan or submitted applications to processor and/or underwriting for verification and recommendation.

EDUCATION

Classes in Business Law, Managerial Accounting, Economics and Communications (Park University, MO; Mt. San Jacinto, CA).

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