Customer Service Representative
Resume:
Paola Bess
Streetsboro, OH ***41
330-***-**** ********@*******.***
________________________________________
Objective
Service oriented professional seeking position that offers a greater challenge and the opportunity to help the company advance efficiently and productively.
Qualifications
• More than two years of professional experience in handling service desk tasks
• Excellent fluency both verbal and written in Spanish and English
• Proficient in translating documents from English to Spanish or from Spanish to English
• Remarkable experience in handling multiple phone lines
• Comfortable working with Microsoft office programs and database platforms
• Customer service oriented with strong problem solving skills
• Highly organized with the ability to balance multiple projects in a fast paced environment
Professional Experience
Edgepark Medical Supplies Twinsburg, Ohio December 2009 – December 2010
Bilingual (Spanish/English) Customer Service Representative
Manage patient medical supply orders. Interact with insurance companies and nurses to maintain accounts and insurance information. Stay knowledgeable on company’s products and the afflictions they are used to treat.
Accomplishments:
• Consistently met or exceeded performance benchmarks in all areas (speed, accuracy, volume)
Pasco Hudson, Ohio April 2008 - November 2009
Bilingual (Spanish/English) Customer Service Representative
Handled customer inquiries, complaints, billing questions and payments for the Financial Responsibility Program for the California DMV. Trained and evaluated peers on incoming calls and bilingual document processing.
Accomplishments:
• Resolved an average of 200 inquiries on any given day
• Earned 100% marks in all categories including quality, productivity, job knowledge, problem resolution and politeness
• Processed DMV documents (Affidavit of Non-Use, Commercial and Personal Insurance Policies, Notice of Transfer and Release of Liability) with 100% accuracy
Other Experience
Childcare for the Mccloskey Family, Solon, Ohio April, 2011 – Present
Three Children – Ages 3, 6, 10
Contact this candidate