Customer Service Manager

Key Attributes

• Excellent interpersonal skills and the ability to communicate effectively with a diverse range of people

• Positive attitude and good work ethic

• Full unblemished driver licence and own car

• First Aid certificate

Employment History

July 2007 – Current Scott Technology

Position: Fitter/Machinist

Responsibilities:

• Completed 8000 hour apprenticeship in fitting/machining

• Programmed CNC mills and lathes using Heidenhain and Fagor controlers

• Operating CNC mills and lathes to produce precision components

• Fitting precision components to machinery lines

• Problem solving

• Performing scheduled maintenance on workshop equipment

• Knowledge of basic workshop calculations

• Interpreting engineering drawings

Nov 2006 – Jul 07 PACT

Position: Support Worker

Responsibilities:

• Support clients with disabilities in their day to day lives enabling them to access the community and participate in activities of their choice

• Money and finance management for clients

• Assist clients to achieve their ambitions and personal goals

• Maintain standards of health and safety in the work place

May– Oct 2006: A1 Auto Groomers

Position: Car Groomer

Responsibilities:

• Bookings and Customer Service

• Vehicle detailing to high standards

2005 – May 2006: Fabric Barn

Position: Retail Manager

Responsibilities:

• Customer Service

• Store Design and Layout

• Money Handling and Banking

• Sourcing and Ordering Inventory

2005 – 2006: Women Painters Otago

Position: Part Time Assistant Painter

Responsibilities:

• Preparation of materials

• Interior and Exterior painting

2004 – 2005: Car Base, Kaikorai Valley Road, Dunedin

Position: Car Groomer

Responsibilities:

• Managing role in compliance/new import certification

• Fitting/Balancing tyres

• Bleed brakes

• Change batteries

• Fix minor faults

2003 - 2004: Mark Laughton Motors, Andersons Bay Road, Dunedin

Position: Car Groomer

2003 PACT, 314 King Edward Street, Dunedin

Position: Part Time Support Worker

Responsibilities:

• Provide support and develop functional relationships in working with people with disabilities.

• Provide support to clients enabling them to live as independently as possible.

Education

1998 – 2002 Kaikorai Valley College, Dunedin

2002 – 2003 Otago Girls High School, Dunedin

Qualifications

Certificate in Basic Mechanical Engineering and Trade Skills from Otago Polytechnic

Trade Certificate in Fitting and Machining Level 4

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