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Manager, Director of Environmental Services

Location:
Houston, TX, 77061
Salary:
open
Posted:
August 07, 2012

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Resume:

Pease Brenda L.

Summary of Qualifications

Director/Supervisor of Housekeeping:

• Direct activities for stopping the spread of infections in facilities such as hospitals.

• Inspect work performed to ensure that it meets specifications and established standards.

• Plan and prepare employee work schedules.

• Perform or assist with cleaning duties as necessary.

• Investigate complaints about service and equipment, and take corrective action.

• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.

• Check equipment to ensure that it is in working order.

• Inspect and evaluate the physical condition of facilities to determine the type of work required.

• Select the most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.

• Instruct staff in work policies, procedures and the use and maintenance of equipment.

• Issue supplies and equipment to workers.

• Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.

• Inventory stock to ensure that supplies and equipment are available in adequate amounts.

• Evaluate employee performance and recommend personnel actions such as promotions, transfers and dismissals.

• Confer with staff to resolve performance/personnel problems and to discuss company policies.

• Establish and implement operational standards and procedures for the departments supervised.

• Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.

• Select and order or purchase new equipment, supplies or furnishings.

• Recommend changes that could improve service and increase operational efficiency.

• Maintain required records of work hours, budgets, payrolls and other information.

• Screen job applicants and hire new employees.

• Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.

• Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.

• Perform financial tasks, such as estimating costs, preparing and managing budgets.

• Prepare reports on activity, personnel and information such as occupancy, hours worked, facility usage, work performed and departmental expenses.

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, coordination of people and resources.

• Proper use of relevant equipment, policies, procedures and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Fluent in the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Attend safety meetings, as well as sitting on the Safety Committee. Provide reports, recommendations and debrief staff of current safety laws and procedures.

Housekeeping:

• Carry linens, towels, toilet items and cleaning supplies, using wheeled carts.

• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.

• Empty wastebaskets, empty and clean ashtrays, transport other trash and waste to disposal areas.

• Replenish supplies, such as drinking glasses, linens, writing supplies and bathroom items.

• Keep storage areas and carts well-stocked, clean and tidy.

• Dust and polish furniture and equipment.

• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.

• Clean rugs, carpets, upholstered furniture, draperies, using vacuum cleaners and shampooers.

• Wash windows, walls, ceilings and woodwork; waxing and polishing as necessary.

• Hang draperies and dust window blinds.

Retail Sales Associate:

• Greet customers and ascertain what each customer wants or needs.

• Describe merchandise and explain use, operation and care of merchandise to customers.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Answer questions regarding the store and its merchandise.

• Prepare sales slips or sales contracts.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

• Maintain records related to sales.

• Demonstrate use or operation of merchandise.

• Place special orders or call other stores to find desired items.

Food Service Working Manager:

• Accept payment from customers, and make change as necessary.

• Request and record customer orders, and compute bills using cash registers, multi-counting machines or pencil and paper.

• Clean and organize eating and service areas.

• Serve customers in eating places that specialize in fast service and inexpensive carry-out food.

• Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake or frozen custard machines.

• Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.

• Prepare simple foods and beverages such as sandwiches, salads and coffee.

• Notify kitchen personnel of shortages or special orders.

• Cook or re-heat food items such as french fries.

• Wash dishes, glassware and silverware after meals.

• Monitor compliance with health and fire regulations regarding food preparation and serving, building maintenance in lodging and dining facilities.

• Monitor food preparation methods, portion sizes, garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

• Count money and make bank deposits.

• Investigate and resolve complaints regarding food quality, service, or accommodations.

• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

• Monitor budgets and payroll records, review financial transactions to ensure that expenditures are authorized and budgeted.

• Maintain food and equipment inventories and keep inventory records.

• Schedule staff hours and assign duties.

• Establish standards for personnel performance and customer service.

Work Experience

10/08/2010 – 04/15/2011 Courtyard Convalescent

Manager of housekeeping Houston Texas 77061

02/2009 – 05/2010 Memorial Hospital

Supervisor of Housekeeping Jacksonville, Florida

07/2008 – 02/2009 Crothall Healthcare, Inc.

Supervisor of Housekeeping Brunswick, Georgia

09/2007 – 07/2008 Various Hospital/Nursing Centers

CNA Panama City, Florida

03/2005 – 07/2007 Panama City Nursing Center

Director of Housekeeping Panama City, Florida

01/2001 – 03/2005 Bay Center Nursing Center

Director of Housekeeping Panama City, Florida

11/2001 – 05-2005 Various Department Stores

Part Time Sales Associate Dillard’s, Kohl’s, Family Dollar

Panama City, Florida

01/1998 – 01/2001 Various Fast Food Restaurants

Assistant Manager Wendy’s, Burger King, Krystal’s

Panama City, Florida

09/1989 – 01/1998

Homemaker

03/1983 – 09/1989 Various Resorts/Inns

Housekeeping Panama City, Florida

Education

• Haney Vocational School – Diploma Awarded

• Gulf Coast Community College - Non Degree in Business Administration

• The Educational Institute of the American Hotel and Motel Association for Housekeeping Management:

Financial Accounting for Hospitality Industry, I and II

Accounting I and II

• Florida State College - Life, Health and Variable Annuity

Licenses and/or Certifications

State of Florida Notary Public

State of Florida Mobile Signing Agent

Certified Healthcare Environmental Services Professional (CHESP) (Awaiting test date)

Life/health/annuity - National Association of Insurance

Office/Computer Skills

Microsoft Office Excel

Pease Brenda L.

Summary of Qualifications

Director/Supervisor of Housekeeping:

• Direct activities for stopping the spread of infections in facilities such as hospitals.

• Inspect work performed to ensure that it meets specifications and established standards.

• Plan and prepare employee work schedules.

• Perform or assist with cleaning duties as necessary.

• Investigate complaints about service and equipment, and take corrective action.

• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.

• Check equipment to ensure that it is in working order.

• Inspect and evaluate the physical condition of facilities to determine the type of work required.

• Select the most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.

• Instruct staff in work policies, procedures and the use and maintenance of equipment.

• Issue supplies and equipment to workers.

• Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.

• Inventory stock to ensure that supplies and equipment are available in adequate amounts.

• Evaluate employee performance and recommend personnel actions such as promotions, transfers and dismissals.

• Confer with staff to resolve performance/personnel problems and to discuss company policies.

• Establish and implement operational standards and procedures for the departments supervised.

• Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.

• Select and order or purchase new equipment, supplies or furnishings.

• Recommend changes that could improve service and increase operational efficiency.

• Maintain required records of work hours, budgets, payrolls and other information.

• Screen job applicants and hire new employees.

• Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.

• Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.

• Perform financial tasks, such as estimating costs, preparing and managing budgets.

• Prepare reports on activity, personnel and information such as occupancy, hours worked, facility usage, work performed and departmental expenses.

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, coordination of people and resources.

• Proper use of relevant equipment, policies, procedures and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Fluent in the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Attend safety meetings, as well as sitting on the Safety Committee. Provide reports, recommendations and debrief staff of current safety laws and procedures.

Housekeeping:

• Carry linens, towels, toilet items and cleaning supplies, using wheeled carts.

• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.

• Empty wastebaskets, empty and clean ashtrays, transport other trash and waste to disposal areas.

• Replenish supplies, such as drinking glasses, linens, writing supplies and bathroom items.

• Keep storage areas and carts well-stocked, clean and tidy.

• Dust and polish furniture and equipment.

• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.

• Clean rugs, carpets, upholstered furniture, draperies, using vacuum cleaners and shampooers.

• Wash windows, walls, ceilings and woodwork; waxing and polishing as necessary.

• Hang draperies and dust window blinds.

Retail Sales Associate:

• Greet customers and ascertain what each customer wants or needs.

• Describe merchandise and explain use, operation and care of merchandise to customers.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Answer questions regarding the store and its merchandise.

• Prepare sales slips or sales contracts.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

• Maintain records related to sales.

• Demonstrate use or operation of merchandise.

• Place special orders or call other stores to find desired items.

Food Service Working Manager:

• Accept payment from customers, and make change as necessary.

• Request and record customer orders, and compute bills using cash registers, multi-counting machines or pencil and paper.

• Clean and organize eating and service areas.

• Serve customers in eating places that specialize in fast service and inexpensive carry-out food.

• Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake or frozen custard machines.

• Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.

• Prepare simple foods and beverages such as sandwiches, salads and coffee.

• Notify kitchen personnel of shortages or special orders.

• Cook or re-heat food items such as french fries.

• Wash dishes, glassware and silverware after meals.

• Monitor compliance with health and fire regulations regarding food preparation and serving, building maintenance in lodging and dining facilities.

• Monitor food preparation methods, portion sizes, garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

• Count money and make bank deposits.

• Investigate and resolve complaints regarding food quality, service, or accommodations.

• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

• Monitor budgets and payroll records, review financial transactions to ensure that expenditures are authorized and budgeted.

• Maintain food and equipment inventories and keep inventory records.

• Schedule staff hours and assign duties.

• Establish standards for personnel performance and customer service.

Work Experience

10/08/2010 – 04/15/2011 Courtyard Convalescent

Manager of housekeeping Houston Texas 77061

02/2009 – 05/2010 Memorial Hospital

Supervisor of Housekeeping Jacksonville, Florida

07/2008 – 02/2009 Crothall Healthcare, Inc.

Supervisor of Housekeeping Brunswick, Georgia

09/2007 – 07/2008 Various Hospital/Nursing Centers

CNA Panama City, Florida

03/2005 – 07/2007 Panama City Nursing Center

Director of Housekeeping Panama City, Florida

01/2001 – 03/2005 Bay Center Nursing Center

Director of Housekeeping Panama City, Florida

11/2001 – 05-2005 Various Department Stores

Part Time Sales Associate Dillard’s, Kohl’s, Family Dollar

Panama City, Florida

01/1998 – 01/2001 Various Fast Food Restaurants

Assistant Manager Wendy’s, Burger King, Krystal’s

Panama City, Florida

09/1989 – 01/1998

Homemaker

03/1983 – 09/1989 Various Resorts/Inns

Housekeeping Panama City, Florida

Education

• Haney Vocational School – Diploma Awarded

• Gulf Coast Community College - Non Degree in Business Administration

• The Educational Institute of the American Hotel and Motel Association for Housekeeping Management:

Financial Accounting for Hospitality Industry, I and II

Accounting I and II

• Florida State College - Life, Health and Variable Annuity

Licenses and/or Certifications

State of Florida Notary Public

State of Florida Mobile Signing Agent

Certified Healthcare Environmental Services Professional (CHESP) (Awaiting test date)

Life/health/annuity - National Association of Insurance

Office/Computer Skills

Microsoft Office Excel



Contact this candidate