Manager, Director of Environmental Services
Resume:
Pease Brenda L.
Summary of Qualifications
Director/Supervisor of Housekeeping:
• Direct activities for stopping the spread of infections in facilities such as hospitals.
• Inspect work performed to ensure that it meets specifications and established standards.
• Plan and prepare employee work schedules.
• Perform or assist with cleaning duties as necessary.
• Investigate complaints about service and equipment, and take corrective action.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Check equipment to ensure that it is in working order.
• Inspect and evaluate the physical condition of facilities to determine the type of work required.
• Select the most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
• Instruct staff in work policies, procedures and the use and maintenance of equipment.
• Issue supplies and equipment to workers.
• Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
• Inventory stock to ensure that supplies and equipment are available in adequate amounts.
• Evaluate employee performance and recommend personnel actions such as promotions, transfers and dismissals.
• Confer with staff to resolve performance/personnel problems and to discuss company policies.
• Establish and implement operational standards and procedures for the departments supervised.
• Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Select and order or purchase new equipment, supplies or furnishings.
• Recommend changes that could improve service and increase operational efficiency.
• Maintain required records of work hours, budgets, payrolls and other information.
• Screen job applicants and hire new employees.
• Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.
• Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
• Perform financial tasks, such as estimating costs, preparing and managing budgets.
• Prepare reports on activity, personnel and information such as occupancy, hours worked, facility usage, work performed and departmental expenses.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, coordination of people and resources.
• Proper use of relevant equipment, policies, procedures and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Fluent in the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Attend safety meetings, as well as sitting on the Safety Committee. Provide reports, recommendations and debrief staff of current safety laws and procedures.
Housekeeping:
• Carry linens, towels, toilet items and cleaning supplies, using wheeled carts.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.
• Empty wastebaskets, empty and clean ashtrays, transport other trash and waste to disposal areas.
• Replenish supplies, such as drinking glasses, linens, writing supplies and bathroom items.
• Keep storage areas and carts well-stocked, clean and tidy.
• Dust and polish furniture and equipment.
• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
• Clean rugs, carpets, upholstered furniture, draperies, using vacuum cleaners and shampooers.
• Wash windows, walls, ceilings and woodwork; waxing and polishing as necessary.
• Hang draperies and dust window blinds.
Retail Sales Associate:
• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Prepare sales slips or sales contracts.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Maintain records related to sales.
• Demonstrate use or operation of merchandise.
• Place special orders or call other stores to find desired items.
Food Service Working Manager:
• Accept payment from customers, and make change as necessary.
• Request and record customer orders, and compute bills using cash registers, multi-counting machines or pencil and paper.
• Clean and organize eating and service areas.
• Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
• Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake or frozen custard machines.
• Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
• Prepare simple foods and beverages such as sandwiches, salads and coffee.
• Notify kitchen personnel of shortages or special orders.
• Cook or re-heat food items such as french fries.
• Wash dishes, glassware and silverware after meals.
• Monitor compliance with health and fire regulations regarding food preparation and serving, building maintenance in lodging and dining facilities.
• Monitor food preparation methods, portion sizes, garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
• Count money and make bank deposits.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Monitor budgets and payroll records, review financial transactions to ensure that expenditures are authorized and budgeted.
• Maintain food and equipment inventories and keep inventory records.
• Schedule staff hours and assign duties.
• Establish standards for personnel performance and customer service.
Work Experience
10/08/2010 – 04/15/2011 Courtyard Convalescent
Manager of housekeeping Houston Texas 77061
02/2009 – 05/2010 Memorial Hospital
Supervisor of Housekeeping Jacksonville, Florida
07/2008 – 02/2009 Crothall Healthcare, Inc.
Supervisor of Housekeeping Brunswick, Georgia
09/2007 – 07/2008 Various Hospital/Nursing Centers
CNA Panama City, Florida
03/2005 – 07/2007 Panama City Nursing Center
Director of Housekeeping Panama City, Florida
01/2001 – 03/2005 Bay Center Nursing Center
Director of Housekeeping Panama City, Florida
11/2001 – 05-2005 Various Department Stores
Part Time Sales Associate Dillard’s, Kohl’s, Family Dollar
Panama City, Florida
01/1998 – 01/2001 Various Fast Food Restaurants
Assistant Manager Wendy’s, Burger King, Krystal’s
Panama City, Florida
09/1989 – 01/1998
Homemaker
03/1983 – 09/1989 Various Resorts/Inns
Housekeeping Panama City, Florida
Education
• Haney Vocational School – Diploma Awarded
• Gulf Coast Community College - Non Degree in Business Administration
• The Educational Institute of the American Hotel and Motel Association for Housekeeping Management:
Financial Accounting for Hospitality Industry, I and II
Accounting I and II
• Florida State College - Life, Health and Variable Annuity
Licenses and/or Certifications
State of Florida Notary Public
State of Florida Mobile Signing Agent
Certified Healthcare Environmental Services Professional (CHESP) (Awaiting test date)
Life/health/annuity - National Association of Insurance
Office/Computer Skills
Microsoft Office Excel
Pease Brenda L.
Summary of Qualifications
Director/Supervisor of Housekeeping:
• Direct activities for stopping the spread of infections in facilities such as hospitals.
• Inspect work performed to ensure that it meets specifications and established standards.
• Plan and prepare employee work schedules.
• Perform or assist with cleaning duties as necessary.
• Investigate complaints about service and equipment, and take corrective action.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Check equipment to ensure that it is in working order.
• Inspect and evaluate the physical condition of facilities to determine the type of work required.
• Select the most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
• Instruct staff in work policies, procedures and the use and maintenance of equipment.
• Issue supplies and equipment to workers.
• Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
• Inventory stock to ensure that supplies and equipment are available in adequate amounts.
• Evaluate employee performance and recommend personnel actions such as promotions, transfers and dismissals.
• Confer with staff to resolve performance/personnel problems and to discuss company policies.
• Establish and implement operational standards and procedures for the departments supervised.
• Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Select and order or purchase new equipment, supplies or furnishings.
• Recommend changes that could improve service and increase operational efficiency.
• Maintain required records of work hours, budgets, payrolls and other information.
• Screen job applicants and hire new employees.
• Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.
• Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
• Perform financial tasks, such as estimating costs, preparing and managing budgets.
• Prepare reports on activity, personnel and information such as occupancy, hours worked, facility usage, work performed and departmental expenses.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, coordination of people and resources.
• Proper use of relevant equipment, policies, procedures and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Fluent in the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Attend safety meetings, as well as sitting on the Safety Committee. Provide reports, recommendations and debrief staff of current safety laws and procedures.
Housekeeping:
• Carry linens, towels, toilet items and cleaning supplies, using wheeled carts.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.
• Empty wastebaskets, empty and clean ashtrays, transport other trash and waste to disposal areas.
• Replenish supplies, such as drinking glasses, linens, writing supplies and bathroom items.
• Keep storage areas and carts well-stocked, clean and tidy.
• Dust and polish furniture and equipment.
• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
• Clean rugs, carpets, upholstered furniture, draperies, using vacuum cleaners and shampooers.
• Wash windows, walls, ceilings and woodwork; waxing and polishing as necessary.
• Hang draperies and dust window blinds.
Retail Sales Associate:
• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Prepare sales slips or sales contracts.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Maintain records related to sales.
• Demonstrate use or operation of merchandise.
• Place special orders or call other stores to find desired items.
Food Service Working Manager:
• Accept payment from customers, and make change as necessary.
• Request and record customer orders, and compute bills using cash registers, multi-counting machines or pencil and paper.
• Clean and organize eating and service areas.
• Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
• Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake or frozen custard machines.
• Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
• Prepare simple foods and beverages such as sandwiches, salads and coffee.
• Notify kitchen personnel of shortages or special orders.
• Cook or re-heat food items such as french fries.
• Wash dishes, glassware and silverware after meals.
• Monitor compliance with health and fire regulations regarding food preparation and serving, building maintenance in lodging and dining facilities.
• Monitor food preparation methods, portion sizes, garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
• Count money and make bank deposits.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Monitor budgets and payroll records, review financial transactions to ensure that expenditures are authorized and budgeted.
• Maintain food and equipment inventories and keep inventory records.
• Schedule staff hours and assign duties.
• Establish standards for personnel performance and customer service.
Work Experience
10/08/2010 – 04/15/2011 Courtyard Convalescent
Manager of housekeeping Houston Texas 77061
02/2009 – 05/2010 Memorial Hospital
Supervisor of Housekeeping Jacksonville, Florida
07/2008 – 02/2009 Crothall Healthcare, Inc.
Supervisor of Housekeeping Brunswick, Georgia
09/2007 – 07/2008 Various Hospital/Nursing Centers
CNA Panama City, Florida
03/2005 – 07/2007 Panama City Nursing Center
Director of Housekeeping Panama City, Florida
01/2001 – 03/2005 Bay Center Nursing Center
Director of Housekeeping Panama City, Florida
11/2001 – 05-2005 Various Department Stores
Part Time Sales Associate Dillard’s, Kohl’s, Family Dollar
Panama City, Florida
01/1998 – 01/2001 Various Fast Food Restaurants
Assistant Manager Wendy’s, Burger King, Krystal’s
Panama City, Florida
09/1989 – 01/1998
Homemaker
03/1983 – 09/1989 Various Resorts/Inns
Housekeeping Panama City, Florida
Education
• Haney Vocational School – Diploma Awarded
• Gulf Coast Community College - Non Degree in Business Administration
• The Educational Institute of the American Hotel and Motel Association for Housekeeping Management:
Financial Accounting for Hospitality Industry, I and II
Accounting I and II
• Florida State College - Life, Health and Variable Annuity
Licenses and/or Certifications
State of Florida Notary Public
State of Florida Mobile Signing Agent
Certified Healthcare Environmental Services Professional (CHESP) (Awaiting test date)
Life/health/annuity - National Association of Insurance
Office/Computer Skills
Microsoft Office Excel
Contact this candidate