Customer Service Front Desk
Resume:
Jason Tannenbaum
**-** **** ******* ********, NY 11377 q 718-***-**** /347-***-**** q *****.**********@*****.***
Objective
To obtain a challenging position within a company where customer service, and my
management skills can be utilized effectively, while allowing room for advancement.
Experience
Animal Care and Control of New York City Brooklyn, NY
Animal Control Officer II 4/07 – 11/09
q Patrolled areas in the five boroughs in a radio-dispatched vehicle to investigate, locate, capture, and impound domestic animals for the largest non-profit pet organization in the northwest
q Responded to calls and complaints from the public concerning stray, nuisance, dangerous, injured, or dead domestic animals
q Investigated animal bites and prepared reports for the NYC Health Officer
q Fed and cared for animals impounded at the animal shelter, and quarantined animals when necessary
q Explained animal control ordinances and policies to the public and concerned parties
q Maintained records of animal impounding, licenses issued, and license fees collected
q Euthanized animals in the prescribed manner, according to appropriate laws
q Works with other law enforcement agencies to enforce animal control laws
q Assisted with day-to-day operation of the animal shelter including cleaning and maintaining shelter facilities
q Performed general office support duties including preparing adoption paperwork
The Continental Group, Inc. Hollywood, FL
Front Desk Manager 3/04 – 4/07
q Provided daily management, organization, supervision and leadership to all front desk and concierge staff for 20 residential condominium properties in South Beach, Florida
q Oversaw all daily front desk operations, and ensured that staff provided all tenants and guests the highest standard of professional service and courtesy
q Interviewed, hired, trained, evaluated and disciplined all front desk staff according to company policies and procedures
q Handled and resolved tenant inquires and complaints efficiently and with professionalism
q Organized and scheduled coverage of shifts in staff absence
q Maintained and submitted payroll to human resources on a weekly basis
q Facilitated weekly staff meetings and organized weekly fire safety drills to educate and train staff on the fire system
q Maintained detailed documentation on fire drills and education sessions in all facilitiesq Created the fire drill manual and escape plan for the condominium tenants and staff
Sherman Square Realty New York, NY
Concierge/Doorman1/97 – 3/04
qGreeted the tenants of a 236-unit luxury high rise residential cooperative apartment complex at 201 West 70th Street in NYC
q Assisted tenants with heavy packages, groceries and luggage, as well as hailed cabs or called car service
q Provided building security by monitoring lobby, all entrances and alarm system to maintain tenant safety
q Announced all guests, signed them in and out, as well as removed all persons trespassing or loitering, and contacted proper authorities for assistance when necessary
q Documented receipt of packages from USPS, FEDEX and UPS, deliveries and dry cleaning for tenants
q Efficiently sorted U.S. mail and delivered to appropriate destinations
q Maintained a high level of cleanliness within the main lobby entrance, as well as throughout the building
q Acted as liaison between building tenants and superintendent to report, resolve and schedule maintenance issues and repairs
q Provided referrals to recreational areas of interest within Manhattan and the surrounding boroughs
Professional Certifications and Licenses
q National Animal Control Association – Certified Animal Control Officer – 2008
q NYS Department of Environmental Conservation – Nuisance Wildlife Control License – 2007
q Florida Fish and Wildlife Conservation Commission – Nuisance Wildlife Trapper License – 2004
I also started my own animal rescue and trapping company 5 years ago, in South Florida.
Education
Ohio Department of Education Columbus, OH
Ohio State High School Equivalency Diploma1992
Pest Control School- Pest Management Sciences / Elmhurst, NY
References Furnished Upon Request
Contact this candidate