Customer Service Sales

**** ****** **** • CHARLESTON, SC *****•

843-***-**** • **************@*****.***

LA’SHUNE SHERROD

SUMMARY OF QUALIFICATIONS

Skillful and dedicated Customer Service Professional with extensive experience in the coordination, planning and support of daily operational, account management, claims, sales processing, call-center operations within the collections, insurance area, and administration functions.

Talent for identifying customers needs and presenting appropriate company products and services offered

Demonstrated ability to gain customers trust and provide exceptional follow-up leading to increased, repeated referral in business .

Highly focused and result-oriented in supporting complex, deadline-driven operations, able to identify goals and priorities and resolve issues in initial stages

Proficient with Microsoft Office Systems (including Microsoft Word, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook and Microsoft Excel) type 40 wpm.

PROFESSIONAL EXPERIENCE

1998-2009 NCO Financial Getzville, NY

Customer Service Representative

Served as a customer service representative AT&T in a call center environment. Negotiated equitable agreement with new and existing customers; assist customers with telephone, cable service, handled complaints, transactions and inquires in a timely courteous manner

Performed inbound and outbound sales duties including negotiating, collecting payments, making payment arrangements and data entry.

Utilized a multi-line telephone system and provided detailed information for various products and services.

Resolved billing questions and disputes and made customer call backs and follow-ups

Customer Care

1996-1998 Hollywood Video North Charleston Provided extensive Customer service for customers in store and via telephone. Greeted customers and addressed any inquiries about products and services

A

Earned Managements trust by serving as a key holder, responsibly opening and closing store

Worked as a team member performing cashier duties and cleaning all while guaranteeing customers have a positive experience

Resolved any questions and complaints and made customer call backs and follow-ups

1 Hess Gas Station Charleston, SC

1995-1996

Cashier

Worked as a team member, performing cashier duties, providing accurate product information while making each customers shopping experience memorable and pleasant.

Greeted and attended to each customer in a timely manner.

Communicated with vendors regarding back order availability, for future inventory and special orders.

Assisted manager as an assistant by opening and closing store.

1989-1993 Little Ceasers Charleston, SC

Assistant Manager

Managed weekly sales and inventory for corporate to track sales and product success. Responsibly opened and closed store providing a safe environment for all employees.

Provided phenomenal customer service while enforcing all rules and store policies, to ensure safety accuracy of orders, and loss prevention.

• Maintained knowledge of current sales and promotions

• Conducted weekly walkthroughs with GM to discuss store presentations.

• Efficient service provider with high levels of accuracy which resulted to repeated referral in business

• Assisted with accommodations, file data, performed night auditing tasks including nightly deposits along with light cleaning.

EDUCATION

1983 High School of Charleston Charleston, SC

• General Studies Diploma

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