Carol Hillman

*** ******* ********, **********, ** L7G 4M6

905-***-**** rwmbit@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Over 10 years experience in customer service and sales including providing quotes, pricing, sourcing and handling customer complaints

• 2 years of call centre experience (inbound & outbound)

• Previous hydro experience in information and data input

• Demonstrated skills in building effective client relationships and exceeding expectations - increased parts sales by 125%

• Experience in a manufacturing environment

• Politely and professionally explains products, costs and services to customers in person and over the phone – respectful at all times

• Strong computer skills, effective with internet research, MS Office and email, AS400, CC&B

• Available to work a flexible schedule

• Excellent communicator, liaised with various departments to assist sales team

• Team player, supports coworkers with their duties and training

• Works well independently with little or no supervision

• Energetic, self-motivated and accurate self-starter who works well under pressure

• Analytical, organized and detail oriented

WORK HISTORY

Customer Service Representative 5 Month Contract March 26 – Aug. 26, 2011

Enersource Hydro, Mississauga, ON

• Connect & disconnect services based on purchasers/vendors lawyer letters

• Reception relief (greeting customers, sort/distribute mail)

Customer Service Representative 2009-2011

Cranberry Resort, Call Centre, Collingwood, ON

• Make outbound calls and received inbound calls, effectively sold vacation club memberships, consistently in the top 10 for sales

• Explain benefits of memberships and effectively address any questions and concerns

• Make follow up calls to give further information and complete sales

• Use strong communication and listening skills to sell memberships

Account Executive 2008-2009

Graphics in Motion, Barrie, ON

• Made outbound calls to recruit new business for a brand new company

• Created list of potential customers to recruit and researched relevant events

• Sent mass emails to up to 300 people to create new business (E-blast) involvement

• Prepared reports on numbers of calls made weekly and activity

Inside Sales Representative 2004-2007

Unified Alloys, Mississauga, ON

• Built effective client relationships and prepared quotations and process orders

• Followed up with customers and expedited orders

Customer Service Supervisor 2003-2004

Azerty United Canada, Brampton, ON

• Oversaw electronic order processing by phone or by using EDI, SAP

• Supervised staff of 6-8, distributed work and resolved any client complaints/problems

• Monitored process returns and credits

Carol Hillman

151 Raylawn Crescent, Georgetown, ON L7G 4M6

905-***-**** rwmbit@r.postjobfree.com

WORK HISTORY CONTINUED

Customer Service Supervisor 2000-2003

Fireco / Canhome Global, Mississauga, ON

• Supervised staff of 2-6 Customer Service Representatives

• Oversaw/managed the processing of orders

• Maintained customer database and pricing in system

• Liaised with various departments to assist sales team

• Represented company at trade shows

• Instituted work procedures including writing the company’s official return policy

• Monitored and allotted inventory

• Mentored and coached all staff

Inside Sales Representative 1998-2000

Leader Fan Industries, Etobicoke, ON

• Prepared detailed equipment quotations based on customer’s technical specifications

• Did equipment troubleshooting via telephone

• Represented company at trade shows and sourced vendor items

• Followed up on quotations, shipments and orders to ensure on time delivery

Inside Sales / Office Manager 1992-1998

Flowserve / Duriron Canada, Woodbridge, ON

• Introduced the Canadian sales team to computer generated quotation system and trained inside sales

• Sourced vendor items and increased parts sales by 125%

• Represented company at trade shows

• Prepared detailed equipment quotations based on customer’s technical specifications

• Did equipment troubleshoot via telephone and represented company at trade shows

• Acted as Document Coordinator in an ISO 9002 environment

• Completed administrative duties including file management, internal document management and customs documents

• Supervised and trained inside sales and office staff

EDUCATION, TRAINING & COMMITTEES

IMPRESS Customer Service, The Centre 2011

CPR Certified, Enersource May 2011

WHMIS Training, Enersource June 2011

Business Administration Diploma (2 years), Cape Breton Business College - Sydney, NS

Grade 12 Diploma, Sydney Academy - Sydney, NS

Health & Safety Committee Member (3 years), Fireco / Canhome Global - Mississauga, ON

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