Customer Service Sales
Resume:
Lizandra Rivera
* ****** ****, ******* ** ***** Home: 203-***-**** Email: **************@***.***
TECHNICAL SKILLS: Excel, Word, Internet Explorer, Outlook, Encompass, Contour, Loan Quest Residential Lending System.
COMMUNICATION SKILLS: Bilingual in English and Spanish.
PROFESSIONAL EXPERIENCE:
Hamilton Ladd, Ridgefield CT, Mortgage Processor 11/2010 to 06/2011
Process Purchase & Refinance Conventional & FHA loans, review/request additional financial documents, order appraisal, credit report, Title, subordination agreement, Mortgage payoff, Flood cert, verify employment, process 4506-T, provide Homeowners Insurance co. with new Mortgagee clause, schedule loans to close.
Peoples United Bank, (Temporary position) Bridgeport, CT, Mortgage Processor 06/2010 to 11/2010
. Review and clear conditions, order flood cert, appraisals, Geo-Coding, Fraud Guard, prepare files for CHAFFA/FHA approvals, cancels loans that are withdrawn file them away, verify employment, process 4506-T. Assign new files to Underwriters.
Kolhs, Brookfield CT, Sales Associates 05/20010 to 06/2010
. Check/cleared fitting room, fold all merchandise on the tables for each department,
Macys (Seasonal Temp Position) Danbury, CT, Sales Associates 11/2009 to 1/1/2010
• Cashier, Verified amount of cash opened/closed and made night deposit.
• Checked/cleared fitting room, opened new charge account.
Premier Staffing, (Temp Position) Marcus Dairy, Danbury, CT, Customer Service 09/2009 to 10/2009
• Data entry, made outgoing calls and incoming milk orders and placed them into the computer.
• Printed call sheets and distributed them.
Prysma Lending Group, Danbury, CT, Mortgage Processor 07/2009 to 8/2009
• Processed Conventional/FHA loans ordered case numbers, verified home/work phone numbers, mailed disclosures, ordered appraisal, credit report, title search, flood cert, reviewed insurance coverage.
Rose International (Temp Position) - Bank of America, Farmington, CT, Home Service Specialist II 03/2009- 5/2009
• Credit signing authority to clear conditions on loans previously approved.
• Verified customer income documentation, resolved routine title issues: vesting, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; processed subordinations; appraisal disputes; executed closing actions to ensure it was in a timely and effective closing process;
• Maintained a high level of customer service by being proactive in communication with customers, banking center associates, realtors, etc.
Target, Bethel, CT, Sales Associate 10/2008- 01/2009
• Here I rotated positions, showing versatility and flexibility, while utilizing my customer service skills. Departments I handled included: cashier, soft lines, jewelry department, and the fitting room.
Premier Staffing Group, Bethel CT 09/2008, Temporary Position, Wildlife Artist, New Milford CT
• Assembly, packaged products, and checked products for leakage.
Sterling Lending Group, Bethel, CT, Mortgage Processor Supervisor 04/2003 - 08/2007
• Originated first and second mortgage loans.
• Reviewed for state and federal compliance.
• Ordered title searches for both purchase and refinance transactions.
• Worked with different lenders to secure best product & program for customers.
• Scheduled loans to close with attorneys.
• Reviewed hud-1 settlement statements made sure all fees were collected.
• Other jobs duties include receptionist, general clerical, and opening and closing of the office.
Lizandra Rivera
9 Mirijo Road, Danbury CT 06811 Home: 203-***-**** Email: **************@***.***
Marie Nugent Temporary Service, Creative Mortgage, Danbury CT, Mortgage Processor 03/2002 - 01/2003
• Temporary position in the mortgage industry for companies who were in the need of a mortgage processor.
• Originated first and second mortgage loans.
• Reviewed for state and federal compliance.
• Ordered title searches for both purchase and refinance transactions.
• Worked with different lenders to secure best product & program for customers.
• Scheduled loans to close with attorneys.
• Reviewed hud-1 settlement statements made sure all fees collected.
First Union Mortgage Corporation, Waterbury, CT, Mortgage Closer 12/2000-03/2002
• Responsibilities included printing closing documents, verified accuracy as compared with deed or title.
• Requested a check or funds wired to the accounting department.
• Send and confirmed delivery of documents via email, UPS or FedEx to Attorneys.
• Reviewed HUD Settlement Statement. Ensured all fees were disclosed.
• Ensured receipt of funding number to attorney that authorizes them to close loan.
• Followed up with the attorneys for post-closing packages to be sent back to office within 48 hours.
• Confirmed all documents were dated and signed to ship out to our post closing office.
Sirianni Mortgage, Danbury, CT, Mortgage Closer 07/1999-12/2000
• Scheduled closings with attorneys, delivered closing documents and picked them up when it closed.
• Made copies of the closing documents for the individual bank that funded the loan.
• Mailed post closing documents when we receive back recorded.
• Checked files for compliance and mailed letters to attorneys to establish what was missing.
• Entered application, ordered credit report, flood certifications and appraisals.
• Other duties included reception, general clerical, and filing rate sheets.
Personal Mortgage Corporation, Brewster, NY, Customer Service Representative, Post Closer 01/1993-07/1999
• Pre-qualified customers over the phone prior to taking applications.
• Called borrowers from telemarketing leads and turned them into applications.
• Assisted other departments when needed for assistance of Spanish interpretation.
• Mailed disclosures and ensured all recorded documents were in correct files.
EDUCATION:
Naugatuck Valley Community College, - Medical Billing/Coding Specialist - 10/2008 to 01/19/10, Certified Medical Reimbursement Specialist
Danbury High School, Danbury, CT - High school studies focused on business administration and computers.
REFERENCES
Available upon request.
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