Manager

CURRICULUM VITAE

N.Narsing Rao

Handphone: - 91+998*******

E-mail Id: - *******@*******.***

Seeking a position to utilize my skills and abilities in an organization, which

Offers high and professional growth, being resourceful, innovative and flexible.

Offers high and professional growth, being resourceful, innovative and flexible preferably as

2005 – To Till Date - Currently Working with Hyderabad Marriott Hotel & Courtyard by Marriott Hyderabad. Designated as Front Office - Guest Service Lead Associate. Also worked with House Keeping Dept.

JOB SPECIFICATIONS

• Attend each call in a call courteous and efficient manner, using correct telephone etiquette.

• Dispatch appropriate personnel to satisfy guest’s requests and resolve issues.

• Print and distribute and print reports per unit requirements.

• Maintaining a daily log of all calls.

• Taking In room Dining Orders.

• Laundry request and house keeping requests.

• Making prior arrangements towards the group arrivals & VIP Guest movements.

• Setting of targets towards enrollment of rewards and up selling.

• Ability to create a positive working culture, by encouraging individuals to work together and share information

• Serve as the main point of contact for all guests and needs, including answering calls.

• Dispatching requests and following up to ensure guests satisfaction and results.

• Making reports such as problem experience report, In Room Dining Up sell report, contingency reports, and hotel occupancy reports.

• Utilizing all available resources, follow up on previous shift and pending to ensure issues.

• Handling Business Center activities such as assisting guests for browsing internet, sending couriers, scanning, printout and assisting to Fax.

• Taking Briefing and organizing and conducting training programs for the associates.

• Develop and maintain long-term association with customers and clients.

• Maintaining performance standards and achievable targets.

• Achieved Extra Miles for best up seller of the Year in Food & Beverage, IRD Sales

• Achieved 100% Score in Brand Standard Audit

Previous Recruiter - III

Organization: Viceroy Hotel and Convention Centre Hyderabad, India.

Period : 2002 to 2005.

Position Roll : Housekeeping Supervisor & (Desk Attendant)

Job Description: - Ensure the quality of house cleaning in rooms and public areas.

: Assumed overall control and responsibility in the absence of the Housekeeping Manager.

• Inspected guest rooms to ensure the highest cleaning standards are met.

• Provided counseling and supported team members in meeting their responsibilities and becoming part of the team.

• Inspected rooms and public areas thorough throughout entire hotel.

• Completed reports, verified status reports, reported status of all assigned rooms to Front Desk and inputted into automated computer system.

• Executed and issued notices of disciplinary action and positive feedback.

• Ensured all team members follow hotel policies and procedures.

• Expedited and oversaw special requests from the Front Desk.

• Attended management meetings.

• Ensured highest productivity and efficiency in Housekeeping operations.

• Managed Lost & Found program and Key Control Program.

• Ensured stock rooms and carts were maintained with sufficient supplies.

• Assisted Housekeeping Manager with guest supply ordering, inventory, and monthly linen inventory.

• Motivated employees to provide superior customer service to guests.

• Monitored job performance daily.

• Met the attendance guidelines of the job and adhered to departmental and company policies.

• Communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout entire hotel.

• Communicated effectively with all hotel departments for all guest and operational needs.

• Ensured highest standards of cleanliness and quality, maintained high scores in guest surveys and regular company inspections.

• Monitored the day-to-day operations of scheduling functions understanding labor standards.

Previous Recruiter - II

Organization: Srinidhi Homes Private Ltd., Hyderabad India.

(Real Estate)

Period : 1999 to 2002.

Position : Accounts Assistant

Roll : Maintaining daily cash book, Ledger postings in connection with members payments, prizes issued registers for members, Attending for regular bank transactions such as depositing of cash and cheques,Withdrawals of cash, maintaining of attendance registers and computer operating, Besides this had worked experience as collection Executive and Marketing Executive which includes the collection of payments from the members and introducing new members for plots booking, also maintained to keep up files in a good manner and good relations with higher authorities customers and co – employees

Previous Recruiter - I

Organization: Bharat Heavy Electricals Ltd., Hyderabad India.

(Worked Under Contractor)

Period : 1992 to 1999.

Position : Supervisor (Foreman) & Sub- Contractor

Roll : Delegation of day – to –day works to the Lab our & Keeping

Track of their performance, Indenting and monitoring of materials

• Responsible in receiving & checking of company materials deliveries, duties to check the quantity & quality of items received, as per Purchase Order description and specification required. For Gas Turbine production from Departmental Stores and yard materials (Plates, Pipes & Structural) as per drawing number, Material code, description etc.

Prepare Documents and Report such as;

Quotation Request

Purchase Order

Delivery Note, Gate Pass & Transmittal Form

Material Receiving Report

Issuance Form (Consumables & Yard Materials)

Weekly Procurement Delivery Report

Daily & Monthly Report of Consumable Materials Status

Weekly Report of Store Materials Status

Daily Monitoring of Consumables & Structural Materials

Consumable Materials:

Welding Electrode, Cored Wire & Flux

Gases (Oxygen, Acetylene, Argon & CO2)

Copper Slag & Steel Shoots/Grits

Paints

Encode materials received & issued

In charge in coordinating & monitoring materials required.

• Work done Report Specified all pipe welds and pipe practices to Quality Control Department for approve, whereas Module assemble, Lube and Control Oil, pipe Frame work module etc.’s per assemble and part Drawings Also Coordinated with Dispatch Section with Standards

• Executed miscellaneous fabrication works.

• PG.Diploma in Hotel Management and Tourism

• PG.Diploma in Computer Applications

• Computer Hardware Tanning Certificate

• I.T.I. Draughtsman Mechanical from NICT Tarnaka, Hyderabad India.

• National Apprenticeship Certificate from Bharat Heavy Electrical Ltd.Hyd. India.

• S, S.C Passed.

• BHEL Higher Secondary School Hyderabad India.

Proficient in MS Office- Word, Excel and Power point.

Operating System: Windows 98/2000/Xp.

Working with Opera version 4.0.03 & 5.0.03

Working with Micros and Federal Call Accounting System.

IPGS Material indenting System & Auto Cad

Personal Skills

Effective Communication skills

Creative

Initiative

Discipline

Enthusiast

Languages known

English, Hindi, Telugu, Urdu

Permanent Address

H.No.5-3-308/1,Jeera,

Indra, nagar-colony

Secunderabad-500003

Date of Birth : 25.06.1970

Marital Status: Married

Children’s : Two Daughters’

Nationality: Indian. (Religion: Hindu)

Language Known : English, Hindi, Urdu & Telugu

Passport Details:

Number : J0247467

Place of Issue : Hyderabad, India

Declaration:-

I here by declare that all the above mentioned details are true and correct to the best of my knowledge.

Date:-

Place:-

(N.Narsing Rao)

Contact this candidate