Kenya Denise May

*** **** **** ******

Los Angeles , California

United States Home Phone 323-***-****

OBJECTIVE: Career oriented individual seeking an opportunity to utilize my talent in customer Service, and experience the ability to work independently or as a self motivated team player.

Work History

09/2009- Present AT&T Mobility

National Business Services Rep 1

Duties: Providing excellent customer service to business clients, managing accounts, activating service, troubleshooting, wireless technical support, deescalating calls.

11/07- 09/2009 AT&T Mobility

Customer Service Rep

Credit & Activations

Duties: Providing sales agents with excellent customer

service from within a large fast paced call center,

Decision online applications for potential customers

determining how much of a deposit the customer would have to

pay, activating phones for internal sales agents, changing rate

plans, upgrading phones, analyst review, running credit through

the three credit bureaus.

02/06-03/07 Ross Dress For Less

Certified Front End supervisor

Duties: Providing customers with excellent customer service, ringing up on a register, assisting customers with various transactions such as: returns, exchanges,

and purchases. Resolving complaints and or issues. Controlling the flow of the lines,

sending cashiers to lunch and break on time. I also had to make sure the cashiers

always had the proper amount of change in their registers to complete transactions.

09/04-02/05 United States Postal Service

Mail Handler

Duties: Loading and unloading mail trucks. Sorting mail according zip codes.

02/02-06/03 Northridge Hospital Medical Center (Volunteer)

Office Assistant/Front Desk Clerk

Duties: Filing and pulling the patients charts, calling patients to confirm

upcoming appointment. Answer the phones and the front desk, proving patients with

excellent customer service. Data entry, verifying eligibility insurance. Working with

programs such as; Ms Works, Word, Excel, and Dos.

09/01-06/03 Blythe Elementary School (Careers with Children)

Teachers Assistant (Volunteer)

Duties: Assisting children with homework, watching them during recess creating bulletin boards, creating lesson plans, and as well as reading books to them.

07/02-09/02 JC Penneys (Carson Mall)

Sales Clerk/Cashier (Volunteer)

Duties: Making sure the store remained in a decent condition, providing good customer service skills, putting clothing where they belonged, and ringing up customers on a cash register.

EDUCATION

Reseda High School

Reseda, California

Graduated June 2003

CERTIFICATES

Certified Front End Supervisor

Received November 2006

Certificate to work as a day care worker

Received June 2003

Also completed 2 semesters of child development (Careers with Children)

Certificate of completion as a general clerk

Completed 400 hours at Northridge Hospital Medical Center

Received June 2003

Certificate for completing a course in sales/retail

at JC Penneys

Received August 2001

SPECIAL SKILLS

The ability to type 35 WPM. Familiar with MS Works, Word, Excel, and Dos

Contact this candidate