Customer Service Sales
Resume:
Maxime Fils
Coconut Creek, FL 33073
Cellular phone: 954- 825-1900
*****@*****.***
OBJECTIVE: Trilingual experienced professional seeking a challenging position within an institution where his knowledge and his skills in sales, merchandising and marketing can be a plus for goals and organizational achievement.
QUALIFICATIONS:
Effective oral and written communication skills (English, French, Creole)
Offering 12 years of experience in customer service and cashiering
Offered four years of experience in merchandising at Lowe’s and Publix stores
Offering over two years of experience in office management and sales
Current marketing professional at zeekrewards
Computer skills, including knowledge of Microsoft Word, Excel, PowerPoint, Internet Research and Email
Capable of working quickly and accurately under pressure to successfully meet deadline
Dynamic team-player, strong ability to work independently and with large groups
Extensive knowledge in mathematics
Offered 9 years of administrative and technical support in Civil Engineering
Dedicated Heath Care Provider as a Nuclear Medicine Technologist
EDUCATION:
Keiser University, Florida June 2010
Associate of Science in Nuclear Medicine Technology
GOC University of Haiti July 1990
Bachelor of Science in Civil Engineering,
ISCATEC September 1990
Certificate in Management, Entrepreneurship and Leadership
WORK EXPERIENCE:
A M A Financial Group, Florida July 2010 to present
Office Manager (Part-time)
Making outbound calls to drive and generate daily sales
Developing, implementing and initiating strategies to achieve monthly goals
Demonstrating skillful communication and negotiation skills
Conducting products demonstration to attire new clients
Arranging, classifying, organizing documents for clients
Consulting with clients to determine their needs and priorities
Preparing periodic, special and perpetual inventory of resources to improve service quality
Assisting subordinates and supervisors in identifying and resolving issues
Conducting periodic meeting to inform personnel about changes and new government regulations
Making sure procedures are updated and executed in compliance with state regulations
Wal-Mart, Turtle Creek, FL September 2005 to present
Cashier/Customer Service Rep (Part-time)
Receiving cash, checks and completing credit card transactions from customers and employees
Processing wire transfers, money grams, money orders, credit cards payments
Taking complaints, compliments to improve service quality
Processing returns and exchanges for customers
Counting money to verify amounts and issuing receipts for funds received
Comparing totals on cash register with amount of currency in register to verify balances
Preparing periodic, special and perpetual inventory of stocks
Details Inc, Mooresville, NC September 2005 to January 2008
Merchandiser-Sales Representative at Lowe’s stores
Demonstrated skillful communication and negotiation skills for increasing sales
Performed training and products demonstration for employees and customers
Educated customers on products performance, use and benefits
Counted, sorted and weighed incoming articles to verify receipt of items on requisition and invoice.
Sorted articles in bins, on floor and on shelves according to identified information, such as style, size and type of material
Marked identifying codes, figures and letters on articles, using labeling equipment
Consulted with clients to determine their needs and their priorities
Performed resets accordingly to planograms
Showcased products on a fashioned way to attract clients
Seven-Eleven, Boynton Beach, FL September 2000 to June 2003
Sales Associate/Shift manager
Conducted in service training for employees
Executed daily operations of maintenance and cleaning
Prepared periodic, special and perpetual inventory of stock
Advised customers on quality of food, method of handling and other factors affecting, preparing, freezing and storing foods
Made sure food utensils are clean and sanitized
Made sure products are out on the shelves in a fashion way accordingly to planograms
Checked invoices to ensure proper delivery and accuracy
Responded to written and telephone requests for distributors
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