Assistant General Manager
Resume:
Nicole LeStonga
** ****** **** ***** **** Windsong Lane
Palm Coast, Fl 32164 Port Richey, Fl 34668
Education
Aug 00 - May 04 Webber International University, Babson Park, Fl 33827
- Bachelor Degree in Hospitality Business Management
- Minor in Computer Information Systems
- Graduated with honors GPA 3.52
- Member of Who's Who of College Students
Work History
Hilton Garden Inn Palm Coast Town Center – 121 Rooms
55 Town Center Blvd Palm Coast, FL 32164
Nov 08 – present (Sep 4th being laid off due to economy)
Assistant General Manager
- Pre-opening work which consisted of ordering supplies, hiring, training, completion of pre-opening spreadsheets.
- Create a weekly schedule for the Front Desk without going over budget with payroll.
- Ensure payroll is correct for all departments (Verifying servers are inputting their tips correctly, missed punches are corrected in a timely manner)
- Order supplies for the Front Desk, General Manager, and Director of Sales.
- Ensure night audit is complete, accurate, and distributed to the corporate office in a timely manner.
- Assist the Corporate office with questions regarding the properties operating systems.
- Ensure labor standards are met and overtime is not abused by generating a report for the corporate office daily.
- Ensure new hire paperwork is complete in a timely manner and sent to the appropriate parties.
- Present in employee counseling/termination sessions with other departments.
- Ensure the hotel’s cash balances by doing the deposits and using reports to cross references.
- Responsible for providing change to front desk and restaurant. Responsible for safe at $2,700.00
- Responsible for recollecting funds on any chargeback’s the hotel receives.
- Conduct new hire orientation for all departments and a monthly staff meeting for the front desk.
- Ensure front desk is trained according to Hilton Standards. Assist restaurant with training on POS system (Micros)
- Assist the Food and Beverage Director with liquor inventory and ordering of the Pavilion pantry.
- Assist the front desk and restaurant during high volume.
- Code invoices to proper GL accounts for processing purposes.
- Create group master accounts and ensure billing is collected.
- Report to corporate on a weekly basis regarding AR accounts.
- Ensure all AR accounts are billed and payment is collect in a timely manner.
- Ensure all travel commission is paid on a timely manner.
- Act as weekend MOD once a month, more if necessary.
- Ensure brand standards and corporate office standards are followed at all times.
- Complete a 12 day occupancy forecast for the hotel and e-mail to corporate office.
- Tour potential clients around the hotel including rooms and meeting space.
- Report Hilton Hhonors reward redemption through Focus Honors.
- Meet with clients and discuss menu options while the Director of Sales was away on business.
- Review Salt scores on a daily basis and contact any displeased guest’s.
- Employee reviews for the front desk.
- Night Audit backup. Trained on Hilton Night Audit Procedures.
Ocean Walk Resort - 710 Room Resort
300 North Atlantic Ave Daytona Beach, FL 32118
Jan 05 – Nov 08
Assistant Guest Services Manager
- Create a weekly schedule for the Front Desk, PBX, and Bell Services.
- Ensure payroll is complete and correct.
- Track bellman tips and input into payroll system.
- Track employee attendance in an excel spreadsheet.
- Complete a monthly inventory and order supplies.
- Assist in the interviewing, hiring, and firing process.
- Ensure that all new employees are trained properly.
- Assist the front desk during high peak times (check-in & check- out) process
- Attend weekly meetings.
- Creating an occupancy report every week.
- Ensure all guest and employee concerns are addressed and both parties are satisfied with outcome.
- Follow up to ensure that guest and employee issues are resolved.
- Ensure all SOPS are being followed.
- Cash handling.
- Act as the Manager On Duty when necessary.
- Sign and code invoices to the proper GL account.
- Assisting Corporate Office with a new Front Office System.
- Ensure compliance to Wyndham brand is meet at all times.
- Ensure company procedures are followed to pass internal audit.
- Coordinate department and supervisor meetings.
Royal Floridian Resort - 114 Room Resort
51 S. Atlantic Ave Ormond Beach, FL 32176
00 - Jan 05 During the summer only. Due to being in college.
Front Desk Agent 00 - 03 / Front Desk Supervisor 04
- Check in and checkout guests
- Post room charges
- Cash handling
- Answer phones
- Communicate with other departments to ensure guest requests were
taken care of in a timely manner
- Create a schedule
- Make cash deposits at the bank
- Ensure that cash deposits balanced for all departments
- Perform Front Office Manager duties when he/she is on vacation
Extra Curricular Activities
- Member of Student Government
- Member of Society of Hosters
- Created a home page for a resort in Cancun, Mexico.
- Member of Flagler Chamber of Commerce.
- CPR and First Aid certified.
- Great computer skills and proficient in Microsoft Suite 2007.
- OnQ certified (property management system at front desk)
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