Manager Management

EDWARD HARSEN

RPA, LEED Green Associate

**** ******* ****, *******, ** 12184

home: 518-***-**** mobile: 914-***-**** **********@*****.***

Experienced professional in Property and Facilities Management

ACHIEVEMENTS

Designed strategy and fee structure for management services contract. Result: Achieved audit results of 95% during first quarter of operations.

Negotiated facility contracts for real estate management services. Result: Maintained 100% service delivery, consistently achieving new business through non-bid awards.

Installed research and development lab for client hardware developer. Result: Delivered project complete on schedule, under 4% of estimated cost. Realized $30,000 management fee.

Managed multifamily property portfolio in rural, suburban and urban markets. Result: Returned to owners and investors an average 4% increased NOI annually.

PROFESSIONAL EXPERIENCE

Cushman & Wakefield Inc. – Portfolio Manager 2/12 – Present

1.4 million square feet in New Jersey, New York and Pennsylvania. 3 direct reports, with a staff of operations vendors. Headquarters and RD&Q site management for food manufacturer.

Grubb & Ellis Management Services – Portfolio Manager 12/10 – 2/12

1.2 million square feet in New Jersey, New York and Pennsylvania. 3 direct reports, with a staff of operations vendors. Research and development site management for food manufacturer.

Portfolio Manager 10/05 – 06/10

2 million square feet in more than 80 office sites. 12 direct reports, with a full staff of 55. Member of GEMS President’s Council 1/07 through 12/08.

Facilities Manager 12/02 – 10/05

Managed Mid Atlantic territory for IBM, including New York City HQ offices, CDCS sites, urban and suburban facilities operations. Responsible for 750,000 nrsf in 5 states.

Building Manager 11/01 – 12/02

Managed campus facility for IBM Corporation in Beaverton, OR, 10 buildings comprising over 666,000 square feet of office, R & D labs, raised floor data center, food service and child care.

Contract Administrator 5/01 – 11/01

Managed facility service and supply contracts for IBM Corporation. Development of SOW and SLA requirements. Managed construction, repair and maintenance projects.

Norris & Stevens Realtors, Inc. - Property Manager 11/98 – 5/01

Managed multi-family portfolios, over nine hundred residential units, with capital and expense projects for complexes in Portland, Salem and suburbs. Controlled a wide variety of operating budgets for numerous property owners.

Regence BlueCross BlueShield of Oregon - Supervisor 2/92 – 11/98

Supervised operations and maintenance of all office building sites at Portland office; planned and controlled building projects. Performed and tracked all HVAC and MEP maintenance.

EDUCATION

Suffolk County Community College, General Studies

Stony Brook University, English Literature

ADVANCED TRAINING

LEED Green Associate

BOMI Real Property Administrator

Frontline Leadership

Managing Projects Effectively

Finance for New York State School Boards

TECHNICAL DOCUMENTS

• Basic Operations Desk Procedures – Categorized management document collating all basic IBM processes, reports and reference material for basic operations.

• Supply Chain Management – White paper detailing IBM requirements and background for corporate Initiative rollout. Additional PowerPoint Presentation provided.

• Staff Development Seminar – A one day training module for leaders, providing training in six essential areas of Property Management.

• Relational Alignment – A strategy proposal based on IBM Global Consulting Services’ approach to client relationships and customer maintenance.

• Absolute Competitiveness – White paper examining IBM Procurement business model.

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