Customer Service Health Insurance
Resume:
Rhovilyn Hidalgo Fruean
**** ******** ***** *********, ** 99507
SKILLS
Demonstrates good work ethic and fast, accurate and efficient in job performance, creative and passionate in problem solving, and a team player. Reliable, fast learner, detail-oriented, prompt, well organized, good communication skills, gets along well with others, able to work without supervision, willing to accept different challenges, computer literate, tasks are completed correctly and efficiently, and can operate cash register.
WORK EXPERIENCE
Mindleaf (Previously contracted by Eyak Tek) Medical Clerk 4/10 - 10/10
5955 Zeamer Ave
Elmendorf AFB Hospital, AK 99506
Duties: Provides professional customer service by obtaining patient information, scheduling appointments through Citrix AHLTA (hospital computer programs), updating insurance information for billing purposes, send medications requests to providers for the patients as well as complying with additional request made by patients for the doctor, reviewing all forms for accuracy and completion according to hospital rules, explaining certain rules and regulations at patients request, authorizing outside facility referrals for urgent care, and maintaining strict confidentiality for compliance with HIPAA (Health Insurance Portability and Accountability Act) guidelines and regulations.
Reason for leaving: Wanted to experience a more challenging position.
Samuel Simmonds Memorial Hospital Health Information Technician 1/10 – 4/10
1296 Agvik St.
Barrow, AK 99723
Duties: Enter coding data for dental clinic through RPMS (hospital computer program). Prepare patients charts for billing purposes and outside villages for urgent care. Verify that paperwork is signed and completed by provider, review all forms for accuracy and completion according to the hospital guidelines. Pulling and filing charts numerically, copy medical records at doctors and nurses request and maintaining strict confidentiality for compliance with HIPAA (Health Insurance Portability and Accountability Act) guidelines and regulations.
Reason for leaving: Relocated back to Anchorage, AK
Eyak Tek Call center specialist 11/08 - 1/10
5955 Zeamer Ave
Elmendorf AFB Hospital, AK 99506
Duties: Provides professional customer service by obtaining patient information, scheduling appointments through Citrix AHLTA (hospital computer programs), updating insurance information for billing purposes, send medications requests to providers for the patients as well as complying with additional request made by patients for the doctor, reviewing all forms for accuracy and completion according to hospital rules, explaining certain rules and regulations at patients request, authorizing outside facility referrals for urgent care, and maintaining strict confidentiality for compliance with HIPAA (Health Insurance Portability and Accountability Act) guidelines and regulations.
Reason for leaving: Moved to Barrow, AK
Sears Portrait Studio Photographer/ Sales Rep./ Cashier 10/08 - 1/09
600 East Northern Lights Blvd.
Anchorage, AK 99503
Duties: Provided photography sales by marketing and networking to find new clients; communicating with clients to understand their needs; preparing for photo shoots; setting or taking down lighting, backgrounds, props and other equipment; capturing images; importing and downloading images in computer systems; and performing administrative tasks such as billing, night register count and keeping the studio clean.
Reason for leaving: Seasonal position
Campobello Hostess 2/08 -10/08
601 W. 36th Avenue
Anchorage, AK 99503
Duties: Served food beverages to patrons; prepared and served specialty dishes at tables as required; checked with customers to ensure that they are enjoying their meals and took action to correct any problems; presented menus to patrons and answered questions about menu items; made recommendations upon request; informed customers of daily specials; cleaned tables and counters after patrons have finished dining; prepared checks that itemize and total meal costs; removed dishes and glasses from tables and counters, and took them to kitchen for cleaning.
Reason for leaving: Wanted to experience a more challenging position.
EDUCATION
Charter College (Medical Assistant/ Code Billing) 4/08 - 6/08
4025 E. Northern Lights Blvd.
Anchorage, AK 99508
Jefferson High School (Online) 2007
(GED)
Robert Service High 2004/2005
5577 Abbott Road
Anchorage, AK 99507
Certified Training
• CPR
• Customer Service
• 3 MDG Annual Health Records Management Training
• Annual Fire Extinguisher Training
• Rapid Regulatory Compliance: Non-clinical I:Corporate Compliance, Sexual Harassment, Patient Rights, Confidentiality, HIPAA, and Grievances
• Rapid Regulatory Compliance: Non-clinical II: General Safety, Fire Safety, Electrical Safety, Ergonomics, Back Safety, Hazard Communication, Security & Workplace Violence, Reporting Incidents, Emergency Preparedness, and Infection Control
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