Manager Front Desk

RICKIE J. BELLANGER

** ***** ****

Long beach, MS 39560

Tel: 228-***-****

Email: **********@*****.***

OBJECTIVE

A proven manager who is not afraid to roll up his sleeves to get the job done.

WORK HISTORY

Oct 2006 Assistant General Manager

To BEST WESTERN PLUS Seaway

Aug 2011 Gulfport, MS 39503

Responsible for day to day operations of a 179 room hotel, including housekeeping, maintenance, front desk and breakfast area.

. In charge of all hotel operations in the absence of the General Manager

. Managed a Housekeeping staff of 40 personnel, Maintenance staff of 5 and Front

Desk staff of 7 clerks and the Front desk Manager.

. Responsible to the GM for all Maintenance functions including the preventative

. Responsible for all Direct Billing, the proper handling of all Credit Card disputes,

And coordinating and tracking all “No Show” guests

. Coordinated and directed all Front Desk operations including training

. Assisted the Head of Housekeeping with daily room inspections, assisted with

Breakfast as necessary and handled all daily deposits

July 2006 Assistant Front Desk Manager

To Hollywood Casino, Hotel, and Resort

Sept 2006 Bay St. Louis, MS 39520

. Direct, plan, and coordinate lodging and accommodations for guests and groups

. Managed all Front Desk operations for a 190 room facility

. Coordinated all reservations for guests, bus groups, tours and golf packages

. Responsible for all cash handled during shift of duty

. Supervised a Front desk staff of 6 clerks

. Coordinated all hotel operations including housekeeping, valet, and

Bell staff

Nov 2005 FRONT DESK MANAGER

To Best Western Seaway Inn

Jul 2006 Gulfport, MS 39503

Responsible for all Front Desk Operations

. Managed and maintained all Front desk operations for a 181 room hotel

. Supervised a staff of 6 clerks and provided all training

. Coordinated day to day operations between housekeeping, maintenance and the

Breakfast staff

. Maintained all Direct Bills for the hotel

. Performed the duties 0f the auditor as needed

Jul 2000 ASSISTANT FRONT DESK MANAGER

To Magic Casino and Resort

Aug2005 Bay St. Louis, MS 39520

Responsible for all Front desk operations for a 179 room facility.

. Supervised and managed a Front desk staff of 8 clerks.

. Coordinate day to day operations between the Front desk and housekeeping.

. Responsible for setting up reservations and welcoming all Bus and Golf groups

SOFTWARE/SYSTEM SKILLS

. Expert on the Visual Matrix Property Management System

. Proficient with Microsoft Word, Power point and Excel

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