Services Management
Resume:
Karen Michelle Douglas, MSW, LICSW, LCSW-C
***********@***.***
PROFESSIONAL GOAL
To contribute to the leadership and development of youth and families in the DC area.
ACHIEVEMENTS
Leadership experience in the private and public (including District government) sectors. Primary skills include: organizational proficiency, knowledge of various computer operations, case management, policy development, individual and group therapy, residential treatment skills with diverse children, and comprehensive services to youth and families from diverse backgrounds. In addition, accomplishments include: management and program development of various community based programs, the provision of clinical supervision of professional social worker, para-professionals and master level interns, successful grant development, grant review, co-author of several articles regarding the impact of parental incarceration of children in the District of Columbia, and successful planning and implementation of the Metro Chapter DC, NASW social work conference attended by over 350 regional social workers.
EDUCATION
Masters of Social Work, 1990, Howard University, School of Social Work, District of Columbia
Bachelors of Science, 1987, University of Maryland, College of Human Ecology, College Park, Maryland
Associates of Arts, 1992, Prince Georges Community College, Largo, Maryland
PROFESSIONAL EXPERIENCE
Chief Executive Officer, Contract Consultant
Social Services Solutions, Owner and Consultant
Social Services Solutions, P.O. Box 6146, Largo, Maryland 20792 9/05 - present
Responsibilities included: Developing, marketing and contracting for a variety of social services direct and administrative supports to include: Foster parent home studies, grant writing, research (Sexually Transmitted Disease in African-American girls) and therapeutic services to a variety of non-profit child and family service agencies in the Washington Metropolitan region.
Recruitment Coordinator (1 year – Grant)
Community Services Agency, Washington, Metropolitan Council, AFL-CIO
Community Services Agency, 888 16th Street, NW, Washington, DC 20020 10/09 - present
Responsibilities include: Recruitment of Metropolitan area residents for the Pre-apprenticeship in Construction and Building Trades. More specifically, maintaining a spreadsheet of demographic data, identifying and attending various recruitment opportunities, preparing recruitment materials, preparing test schedules, scoring standardized youth and adult education test instruments (CASAS and TABE), drug testing, interviewing of applicants, and making recommendations regarding program participants. In addition, facilitation of various group training presentations groups of 20 -30 trainees.
Social Work Supervisor, Child Protective Services
Child and Family Services Agency
Child and Family Services Agency, 400 6th Street, SW, Washington, DC 20020 5/08 – 3/09
Responsibilities included: Supervising the day-to-day operations, including administering, supervising, planning, organizing, and assigning work to at least five (5) subordinate unit Social Workers and a Social Service Assistant. Supervision of investigative social workers includes consultation on investigation, client search, service plan and closure recommendations in compliance with statutory guidelines, regulations, and CFSA policies and procedures; administers leave and attendance; evaluates employee performance; recommends personnel actions, investigates complaints and recommends disciplinary actions; selects new employees; trains and/or provides for employee training; provides employee guidance; conducts supervisory conferences to develop specialized resources for children and families; maintains court-mandated and above caseload ratio; develops statistical, qualitative and quantitative reports; and attends meeting and seminars to acquire knowledge of recent advancements in the field of social work.
Clinical Supervisor, Family Court Treatment Program
Social Worker, Family Court Treatment Program
Community Action Group, 3323 13th Street, SE, Washington, DC 20032 3/06 – 8/07
Responsibilities included: Providing clinical supervision to program staff in an 18 family (mother and children), residential substance abuse treatment program. This included conducting record reviews, providing individual and group supervision, supervising the milieu, program development, resource development activities and direct services to drug and alcohol dependent women, caring for their children. This population of women were most at risk of Sexually Transmitted Disease and other health issues associated with substance abuse and thus counseling support, sexual health education groups and referral services were also provided.
Chief Executive Officer, Contract Consultant
Social Services Solutions, Owner and Consultant
Social Services Solutions, P.O. Box 6146, Largo, Maryland 20792 9/05 - present
Responsibilities included: Developing, marketing and contracting for a variety of social services direct and administrative supports to include: Foster parent home studies, grant writing, research (Sexually Transmitted Disease in African-American girls) and therapeutic services to a variety of non-profit child and family service agencies in the Washington Metropolitan region.
Division Manager, Community Based Services 3/02 - 8/05
National Center for Children and Families, 603 50th Street, NE, Washington, DC 20019
Responsibilities included: Developing and managing the agency’s service delivery system in the District of Columbia. This included independent fund research and grants development, grant and contract management (including writing agency contracts, preparing appropriate reports, planning and implementing various community service program budgets of $1,000,000 recruiting, hiring and evaluating program management staff and MSW interns, designing child abuse and neglect prevention services, identifying collaborative community partners to support the agency’s initiatives. Led the planning of an inaugural Colloquium on the Impact of Parental Incarceration in the District that attracted 75 leaders in government, private agencies and community leaders to present agency baseline data for policy considerations. Wrote a variety of agency policies and procedures during a 2-year preparation for application to the Council on Accreditation. In addition, served as the Director responsible for program development and management of the JC Nalle Community School program for the initial 5 year partnership with the Freddie Mac Foundation for 150 students participating in the afterschool and supportive services programs (mental health, parenting education, summer camp, GED, referrals) to 325 students. Developed and supervised the activities of staff providing parenting education groups, outreach to fathers and children affected by parental incarceration.
Director, Community Based Family Services 1/98 - 2/02
National Center for Children and Families (formerly Baptist Home for Children and Families), 603 50th Street, NE, Washington, DC 20019
Responsibilities included: Developing and managing the agency’s service delivery system in the District of Columbia. This included participation in the resource development grant writing activities in collaboration with the Resource Development Officer, designed program services for this new location (agency initiative services included parenting education, father support, community school model and case management services to children affected by parental incarceration), planning and implementing program budgets, recruiting, hiring and evaluating program staff, designing child abuse and neglect prevention services, identifying collaborative community partners to support the agency’s initiatives in Wards 7 and 8 in the District of Columbia.
Director, Family Support and Homeless Services 6/95 - 1/98
Baptist Home for Children and Families, 6301Greentree Road, Bethesda, MD 20817
Responsibilities included: Assisting the Executive Director with fund and resource development and providing managerial support and supervision to the homeless and family support programs. Recruitment, supervision (including clinical supervision for professional staff and interns) and evaluation of all program staff and directing the daily operation’s of the shelter, transitional housing and community based therapeutic family support programs. In addition, planning and evaluating of the delivery of services, this includes ensuring the adherence to contract guidelines, preparing reports and program for annual reviews. Researched and developed program initiatives, and new programs, budgets and funding concepts, participated in proposal writing and grant applications, maintains working relationship with funding sources, contractual agencies, and representatives of local, state and federal government. Advocated for appropriate policies and resources for families’ population, identified new opportunities for collaboration and represented the Executive Director in key external policy and program arenas.
Program Director, Social Services 6/90 - 6/95
Community of Hope, 1417 Belmont Street, NW, Washington, DC 20009
Responsibilities included: Program development, implementation and monitoring of transitional services for homeless families, overall development and monitoring of program budget (expenditures/revenues), including DHS contracts; preparation and/or participation in the preparation of grant proposals, staff recruitment, supervision of social work staff (professional/para-professional/interns/support staff), facilitator for staff and clinical meetings, participation in the administrative staff meetings and representation of the agency at necessary conferences, boards and committees. In addition, position included weekly supervision of the clinic Social Worker serving clients impacted by HIV/Aids and participation in clinic multi-disciplinary team meetings, as well as other social, emotional challenges impacting healthcare.
Program Director
FAMILIHOPE Learning Center 6/92 - 6/94
Community of Hope, 1413 Girard Street, NW, Washington, DC 20009
Responsibilities included: Program development, implementation and monitoring of transitional services for homeless families, overall development and monitoring of program budget (expenditures/revenues), including DHS contracts; preparation and/or participation in the preparation of grant proposals, supervision of social work staff (professional/para-professional/interns/support staff), facilitate staff and clinical meetings, participation in the administrative staff meetings, regular communication with the Neighborhood Advisory Committee and representation of the agency at necessary conferences, boards and committees.
PRN, Social Worker - Consultant
Division of Child Protection 8/93 - 7/95
Children’s National Medical Center, 111 Michigan Avenue, NW, Washington, DC 20010
Responsibilities included: Provision of emergency response to a major hospital, serving children. Emergency response included assessment of suspected child abuse and/or neglect of children (using anatomically correct dolls and other play therapy tools as necessary) and immediate intervention in cases that were substantiated. The child and accompanying caretaker interviews, consultation with medical staff regarding examination/medical findings were included in this process. Following the assessment, treatment recommendations were forwarded to treatment team. Reports were made to the appropriate jurisdiction in the metropolitan area in which the abuse occurred, including local Child Protective Services offices and/or the police.
Social Worker/Program Developer
FAMILIHOPE 6/90 - 6/92
Community of Hope, 1417 Belmont Street, NW, Washington, DC 20009
Responsibilities included: Case management (including psychosocial assessment, therapy and case plan development) for homeless families in transitional housing, crises intervention, follow-up home visits, liaison relationship with other service agencies, program coordination of a weekly Parent Information/Support Group, volunteer recruitment, and supervision of child care staff.
Counselor
Second Mile House 6/86 - 6/90
Youth Resources, Inc., 5101 42nd Avenue, Hyattsville, MD 20781
Responsibilities included: Supervision of adolescents, ages 12-17, and assessment for entrance into the program, individual and group/family counseling. Counseling support focused on assisting the youth to clarify the reason for running away and addressing the issues associated with safe return to the family. In the case of substantiated reports of suspected abuse/neglect adolescents, the focus centered on feelings associated with abuse/neglect, future safety and transition to residential care programs. In addition, shift supervision of a community based residential youth program and 24-hour hotline crisis response to adolescent callers and their families were included.
Director
Summer Program Summer, 1988
Maryland National Park and Planning Commission
Responsibilities included: Planning/implementation of summer enrichment activities for 50 youth (6-15 years old), supervision of group leaders and volunteers, coordinating parents, neighborhood council members and area merchants to fundraise for athletic equipment and other summer camp materials (i.e. paint, amusement park tickets, etc.)
Hotline Counselor
After Hours Child Abuse Hotline 1985 - 1986
Montgomery County, Department of Human Services, 1001 Twinbrook Parkway, Rockville, Maryland
Responsibilities included: Answering child abuse and neglect hotline after hours, documenting calls, dispatching social worker if abuse or neglect criteria was met, and providing referral information for non-abuse cases.
INTERNSHIPS
Management – Intern 9/89 - 5/90
Division of Child Protection - Children’s National Medical Center, 111 Michigan Avenue, NW, Washington, DC 20010
Reporting to the Associate Director, Clinical Services, Research and Administration, performed the following duties for the multi-disciplinary specialist pediatric department: coordinated efforts of the Senior Management Team and the Quality Assurance Committee to revise and update the Division's Policies and Procedures Manual, reflecting recent program reorganization and refined practices, coordinated the exhibitors for the Division's 1990 National Symposium on Child Victimization, held in Atlanta, Georgia, which was designed to attract 2,000 participants; and participated as a data collector/processor in research done on substance abusing caretakers.
Case Manager – Intern 1985
Prince George County, Department of Youth Services, Suitland, Maryland
Responsibilities included: Monitoring youth on probation, which included home and institutional visits, gathering data for court report on student participation in services, interviewing youth and their parents, counseling adjudicated youth, and drafting various reports.
LICENSES
LICSW, District of Columbia LCSW-C, Maryland
AFFILIATIONS
• National Association of Social Workers (Metro Chapter), Board Vice President (2005- 2007), MSW
Student Board Member (1989 -1990)
• East River Family Strengthening Collaborative, Board Member (2004 – 2007, Vice President,
(2006 – Present)
• Bright Beginnings, Board Member (1992-1999) and Treasurer (1998)
• Teen Team, Advisory Committee Member, Koba Associates (1992-1993)
• Howard University Pre-Nursing Program for Homeless Persons, Advisory Committee Member
• District of Columbia, Family Services Committee (Community Partnership for the Prevention of
Homeless)
• Coalition for Homeless Housing Advocates, District of Columbia (1993 - 1995)
• Women’s Alliance of Maryland, Board Member (1996 -1998)
• Homeless Policy Group (1996-1998)
REFERENCES AVAILABLE UPON YOUR REQUEST
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