Customer Service Representative
Resume:
FREDERICA W WALKER
APT: B-***
WOODBRIDGE, VA 22192
CELL: 703-***-****
EMAIL: ******************@*******.***
CAREER FOCUS
motivated customer service representative with over 4 years retail experience in a fast-paced environment, and 3 years receptionist and 1
year’s medical assistant. Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
Personable and responsible cashier with 4 years of experience working in fast-paced environments. Solid team player with great positive attitude. (Wal-Mart) (Safeway) (Home depot) (Ross stores) (Bed bath & beyond)
CAREER OF EXPERTISE
strong organizational skills, enthusiastic developer of good relations with clients excellent communication skills developed listening skills excellent communication skills creative problem solver enthusiastic developer of good relations with clients fast learner with a wide range of practical skills MS windows proficient cash management energetic work attitude credit card processing,cash management,multi-line phone usage,multi-task management, skilled in product shipping,credit card processing,experience with logging cash movement energetic work attitude,markdown and promotion procedures convincing sales strategies customer service oriented strong organizational skills enthusiastic developer of good relations with clients fast learner with a wide range of practical skills
ACCOMPLISHMENT
• Customer relations:
• Earned highest marks for customer satisfaction, company-wide.
• Customer service
• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
• Handled guest complaints, maintaining a positive dining experience for all rest financial
• Compiled inventory lists and worked with vendors for product pricing and special orders.
• Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate. Market research performed an average of 80 follow-up phone calls per day to discover customer needs and desires regarding product development, use, and assistance. Computed data.
EDUCATION AND TRAINING
ASSOCIATE DEGREE OF MEDICAL ASSISTANT
SANFORD BROWN COLLEGE, MCLEAN, VA DECEMBER 2010 AUGUST 2012
GPA: 3.0
MAJOR
DIPLOMA OF SCIENCE: PHARMACY ASSISTANT
STRATFORD CAREER INSTITUTE, ALBAN, VT SEPTEMBER 2011
GPA: 4.0
HIGH SCHOOL DIPLOMA: GENERAL SCIENCE BIOLOGY
HAYWOOD MISSION INSTITUTE, LIBERIA, LRB. SEPTEMBER 2009
GPA: 3:75
MANASSAS PARK MIDDLE SCHOOL
HISTORY/ ECONOMICS
MANASSAS PARK, VA SEPTEMBER 2004
COMPUTER SKILLS:
INSURANCE SOFTWARE, MICROSOFT OFFICE SUITE 2000 WORD, COMPUTER SAVVY, MS EXCEL, MS POWERPOINT, MS OUTLOOK. ADVANCE LEVEL
PROFESSIONAL EXPERIENCE
(CSC) CALL REPRESENTATIVE / AGENT, (USCIS) U.S CITIZENS IMMIGRATION SERVICE - CHANTILLY, VA. AUGUST 2012-PRESENT
SALES ASSOCIATE, MACY’S INC- TYSON’S CORNER, VA AUGUST 2011-PRESENT
• Attend customer service training classes, including business language, professionalism, and appropriate dress
• Maintained clientele book in relation to sale goals individual and departmental
• Advised clients on purchases, dealt with special orders
• Maintained client orders and followed up on special orders
• Advised clients on upcoming events and special “occasions”
• Supervised employees, trained new employees, processed register closing and cash outs
ADMINISTRATIVE/ RECEPSTIONIST, NORTHERN VIRGINIA NEPHEROLOGY ASSOC, FAIRFAX, VA INTERNSHIP 703-***-**** NOVEMBER 2011-APRIL2012
• Scheduling and coordinating appointments, tests and procedures,
• Responsible for establishing, maintaining, and filing patient file.
• Managed the front desk, answered multi-line phone system
• Bookkeeping, including billing and collections, and filling out insurance forms.
• Greet patients to obtain their history, record vital signs, discuss and document any concerns, and follow up on test results.
Preparing and maintaining examination rooms and equipment, ordering supplies and assisting the physician.
CUSTOMER SERVICE REPRESENTATIVE, ROSS STORE - BURKE, VA
MARCH 2010-FEBUARY 2012
• Managed business and personal accounts
• Processed daily atm settlement daily
• Handled over $30,000 on a daily basis, trained new employees
• Greeted customers upon entrance and handled all cash and credit transactions.
• Monetary transactions
• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Multi-tasking
• Cashiered with two cash registers at once in tandem to maximize customer flow.
MANAGER SUSHI BAR, SAFEWAY INC- FAIRFAX, VA AUGUST 2008-SEPTEMBER 2011
• Manage the entire sushi bar.
• Write orders for the sushi bar
• Make sushi
• Supervise 15 employees.
SALES ASSOCIATE, BED BATH & BEYOND – STAFFORD, VA AUGUST 2011-
DECEMBER 2011
• Attend customer service training classes, including business language, professionalism, and appropriate dress.
• Advised clients on purchases, dealt with special orders
• Maintained client orders and followed up on special orders
• Advised clients on upcoming events and special “occasions”
• Supervised employees, trained new employees, processed register closing and cash outs
SALES ASSOCIATE/CASHIER, HOME DEPOT INC – WOODBRIDGE, VA APRIL 2010- JUNE 2011
• Check out customer with their product/merchandise.
• Assets customer in finding what their looking for.
• Provide the best and great customer service to them.
• Thank the customer for their business and make sure they are satisfied with their
OFFICE SPECIALIST, HQ GLOBAL WORKPLACES-BOSE LAW FIRM, VIENNA, VA
JANUARY 2007- AUGUST 2008
• Keyed documents at 80wpm, and scheduled conferences using Microsoft outlook software
• Organized catering for conferences
• Handled in-coming and out-going mail; ordered office supplies; answered multi phone system.
.
NAME RELATIONSHIP TO YOU CONTACT #
RUBY TAYLOR INTERNSHIP COR 703-***-****
DEVIN FOLYD SUPORVISOR 678-***-****
MAGNUS K. IKHINMWIN, M.D. INTERNSHIP PLACE 703-***-****
TIFFANY FRAGALA INTERNSHIP-SITE SUPORVISOR 703-***-****
COLLINS CO-WORKER 703-***-****
RYAN P.JENNINGS CO-WORKER/SUPORVISOR HEAD 703-***-****
Contact this candidate