Medical Coder/Customer Service Representative
Resume:
Evelyn S. Jones
Columbus, Ga 31906
*******@*****.***
Experience:
T-Mobile National Return Center 11/06 - 07/08
Title: Quality Assurance Technician
Tested wireless phones for defects, picked labels in shipping department to send as replacement phones to customers, made boxes to ship phones in to customers
Best Buy 10/06 - 01/07
Title: Wireless Expert
Sold wireless phones and accessories to potential customers, answered questions pretaining to coverage and service of each of the major wireless companies
Greenpoint Mortgage Inc. 05/05 - 08/06
Title: Customer Service Representative Team Lead
Answered tax, insurance and home equity line of credit questions for customers; trained co-workers on the different aspects of the mortgage company, took mortgage payment via the telephone or written correspondence
Verizon Wireless 11/04 – 01/05
Title: Customer Service Representative
Received and processed bill payments, assisted customers with wireless phone services including and not limited to explaining coverage, phone features, billing issues.
Blue Cross and Blue Shield of Georgia 09/03-10/04
Title: Customer Care Associate
all from policyholders and healthcare providers explained insurance policies, claim forms, benefit packages and submitted pre authorizations on behalf of the policyholders.
T-Mobile 01/03-07/03
Title: Retail Sales Associate
Sold wireless phones and accessories, provided excellent customer service, answered multi-line phones, met or exceeded the required
monthly sales goals set by the Regional Retail Sales Manager. Used the computer soft ware Microsoft Excel and Word daily. Provided excellent customer service.
Voicestream Wireless 08/01-07/02
Title: Retail Sales Representative
Sold wireless phones and accessories, provided excellent customer service, opened and closed store, made bank deposits, made the schedule, supervised 6 employees, was responsible for inventory control, met deadlines set by the Regional Sales Manager, met or exceeded the monthly sales goals. Provided excellent customer service.
Powertel Inc., 09/99-08/01
Title: Assistant Lead (Assistant Manager)
Sold wireless phones and accessories, opened and closed store, helped store manager with filing, typing and all administrative duties, made bank deposit, met or exceeded monthly sales goals. Provided excellent customer service.
Waldenbooks 10/97-01/99
Title: Senior Bookseller
Sold books, opened and closed store, supervised 13 employees, made schedule, generated 150% profit for the children's department, held bookfairs off the store premises and brought $150.00 to $250.00 from each one. made bank deposits and operated a cash register. performed managers duties in the administrative field.
Columbus Technical College 07/96-09/97
Title: Veteran Administrative Assistant
Assisted the Veteran Administrator with enrolling veterans in class and making sure that the paper work was filled out correctly and ensuring that they received the proper amount of benefits, performed all admin duties including typing, filing answering the phone, updating computer records
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