Customer Service Manager
Resume:
Jason Wheaton
O’Fallon, MO *****
Cell: 314-***-****
Home: 636-***-****
*****.*******@*****.***
SUMMARY OF QUALIFICATIONS
MBA with experience working with an international supplier, while working directly with Senior Buyers to ensure the timely delivery of parts. Proficient in Microsoft Office products, including Microsoft Excel, Word, PowerPoint and Outlook, as well as a fundamental understanding of Microsoft Access and Lotus Notes. Within a six month contract at Boeing, I was awarded with two Boeing Pride awards, one of which was for a Root Cause Analysis/ Six Sigma project, the other for circumnavigating the procurement system to expedite a purchase. A dynamic individual, with experience working, and constantly learning, within a fast paced environment. Ability to create a win-win situation. A self starter that has the ability to proactively achieve business goals and objectives, as well as perceive areas of need and develop new goals to help with workplace initiatives and employee involvement.
PROFESSIONAL EXPERIENCE
Ralcorp St. Louis, MO
Accounttemps
Assistant Packaging Manager March 2011 to August 2011
• Compiled a list of over 800 products into a database of carton, case and pallet dimensions for loading into the Ralcorp JDE system.
• Worked with representatives within Canada to gather data, as well as ensure data integrity.
• Ensure consistency and accuracy in the transition from Metric to Standard Units of Measure.
• Enter packaging request forms, as well as finished goods request forms, into JDE system, while ensuring data integrity.
• Review and approve all new customer artwork files to ensure compliance to corporate, industry, printing, government regulations and customer guidelines, and follow up with final approval.
American Express St. Louis, MO
Ogilvy
MVP Program Representative November 2010 to February 2011
• Brand representative for Olgilvy and American Express, as well as corporate partner FedEx, within a multitude of business platforms.
• Effectively and efficiently deliver merchant benefit information to listeners varying from customer service personnel, up through ownership.
• Order and maintain an inventory of benefit materials, as well as compose the benefit folders.
Boeing Company St. Louis, MO
Piper Design Services Technical
Procurement Analyst October 2008 to May 2009
• Responsible for a 20 million dollar procurement budget in May 2009.
• Development of customized reporting metrics within Excel.
• Maintained weekly program metrics charts, as well as the backup charts outlining purchase requirement placement.
• Develop and maintain a database of pricing agreements, pricing, terms and conditions.
• Responsible for maintaining status of delinquent purchase requisitions and ensuring placement.
• Responsible for ensuring timely delivery of parts.
• Worked with buyers to maintain a status on complex issues, as well as keep management informed.
• Communicated with Purchase Agents about ensuring a timely placement of Purchase Requisitions.
• Maintained a database of quotes for a Senior Buyer, in order to ensure quicker placement of routine buys.
• Placed orders within the Networks Procurement Program, as well as complementing documents, ensuring accuracy according to ITAR and international trade standards.
• Worked on testing a new procurement planning tool that was designed to expedite placements.
• Prepared the program manager for his weekly program PowerPoint presentation to director level leadership.
Best Buy St. Louis, MO
Mosaic Sales Solutions
Field Representative October 2007 to August 2008
• Ensure that all new products are placed on release date.
• Maintain plan-o-gram adherence for all fixtures.
• Assisted the store personnel in the stocking of all store movie fixtures.
• Participated in a program that involved promoting Blu-Ray technology when in competition with HD.
Floorserve Inc.
Lowes St. Louis, MO
Territory Manager February 2006 to September 2007
• Merchandise products in order to optimize sales and create a positive experience for customers.
• Cycle count stock items to maintain an accurate inventory,
• Ensure placement of all stock items on the floor, to maintain high standards of customer service and availability.
• Train new and current employees on product knowledge and selling skills.
Garlich Printing Services Fenton, MO
Fulfillment December 2002 to August 2005
• Work with the shift supervisor to fulfill customer needs and ensure accurate order delivery.
• Coordinate with the team to fulfill objectives of the job ticket and figure out ways to maximize productivity and reduce waste.
• Entrusted with reading the job ticket and being able to get the team started on projects.
EDUCATION
Lindenwood University St. Charles, Missouri
Masters of Business Administration with an Emphasis in International Business
• Date of graduation: August 2008 GPA: 4.0
Truman State University Kirksville, Missouri
Bachelor of Science in History with a Minor in Business Administration
• Date of graduation: December 2005
ACTIVITIES
Tau Kappa Epsilon Fraternity January 2002 – Present
Board of Advisors February 2008 – Present
• Worked with Treasurer to ensure maintenance of chapter budget and asset planning.
• Responsible for successfully planning and executing two different alumni/active events.
• Participate in Quarterly meetings regarding the pertinent issues of the chapter.
Sergeant at Arms March 2004 – August 2004
• Senior risk manager of the chapter.
• General maintenance of the chapter house.
Treasurer March 2003 – March 2004
• Maintained a book of Accounts Receivable, as well as managed chapter budgets.
• Collected rent from the chapter house, as well as dues from the active members.
• Managed chapter’s accounts payable, such as rent, utilities, internet, etc.
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