Customer Service Health Care

Esther Shi

***** **** ***. **, ******* Way, WA **023 – *********@*******.*** – 253-***-****

Objective:

To use my extensive skills and abilities, as a BSN/RN to contribute to a dynamic organization.

Relevant Education & Specialized Courses:

Washington State University (Spokane, WA)

RN Refresher Course, Completed 2012

SEIU Healthcare Training (Tacoma, WA)

Independent Provider Home Care Aid, Certification 2011

American RedCross (Kirkland, WA)

CPR/BLS Specialized for Healthcare, Certification 2011

University of Illinois at Chicago (Chicago, IL)

BSN / RN, Graduated 1997

Bilingual: English / Chinese (Fluent)

Skills & Qualifications:

Committed to moral wholeness, soundness, uprightness, honesty, and sincerity as a basis of trustworthiness.

Possesses a strong compassion for others, rooted in the sense of solidarity as members of the human community.

Excellent ability in maintaining confidentiality and protecting sensitive data at all times.

Adheres to organizational and department specific safety standards and guidelines.

Demonstrates skill in key life-saving practices such as cardiac monitoring, airway management, drains, oxygen delivery, and wound care.

Possesses an ability to remain highly organized, detail-oriented, and multi-task in an ever-changing and fast-paced environment.

Highly experienced in managing the patient experience from admission to discharge in a largely unstructured environment that requires more direct, long-term interaction with the patient.

Strong background in providing physical assessments, intravenous and drug administrations, blood samplings and products administrations, as well as using various medical equipment.

Strong ability to think logically and analytically in patient management.

Highly knowledgeable with Stormy products and patient care.

Possesses first hand experience in caring for patients with complex physical and psychological needs.

Demonstrates communication skills used in interacting with patients and their families.

Demonstrates exceptional customer service, and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community.

Demonstrates a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times.

Strong familiarity with dialysis procedures.

Computer proficient.

Possesses a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.

An independent worker, requiring no supervision, as well as supporting efforts of team members in a proactive manner.

Experience:

St. Francis Hospital

Federal Way, WA

2012

Position: Clinical Rotation Experience

Duties:

Functioned as an independent RN for up to three patients under the supervision of an experienced RN/BSN.

Demonstrated professional characteristics which include accountability, responsibility, stability, dependability, initiative, judgment, integrity, and professional appearance.

Utilized components of the nursing process and developed individual plans of care.

Developed proficiency in performing technical skills.

Administered medication safely via a variety of routes to patients.

Communicated purposefully and effectively with patients, their families, and other members of the health care team.

Performed nursing care within the guidelines of institutional policies and procedures.

Provided patient teaching as appropriate.

Initiated and completed patient discharge plans.

CISC

Seattle, WA

2011 - Present

Position: IP

Duties:

Assists patients with hygiene, such as bathing, showering, and bed baths.

Performs oral care on patients that are bed bound or physical challenged.

Assists patients with swallowing precautions and other complications.

Transfers and helps ambulate patients with limited movement.

Checks vital signs and records results.

Assists patients with dressing.

Assists with self medication.

Assists with positioning.

Stay at Home Mom, as well as the Sole Health-Care Provider for father who has both complicated physical and psychological needs which include but not limited to Dementia, colon cancer and ESRF.

2000 - 2011

Dupage Urological Consultants, S.C.

Wheaton, IL

1998 - 2000

Position: BSN / RN

Duties:

Worked with three Urologists during medical examinations, diagnoses, and procedures.

Held responsibility for phone triage and patient pre and post surgical teaching.

Designed health care plans for patients, contributed to existing ones, and directed licensed practical nurses (LPNs) in implementing them.

Administered medication to patients accurately and in a timely manner.

Monitored assigned patient's progress and documented any changes.

Informed other nurses and doctors (on duty) of the patients' condition and progress.

Educated and demonstrated, to families, the proper procedures and precautions of caring for their loved ones after patients were discharged.

References:

Available upon request.

Contact this candidate