Customer Service Manager
Resume:
Phillip Franz
Saint Charles, Missouri 63303
Home 636-***-****
*******.*****@*****.***
Work Experience
(2/2009 to 4/2012) Top care Grounds Maintance Inc., Weldon Springs, Missouri
Lead Jobsite Foreman
Hardscape landscape install and service
Mowing of fixed route of St. Luke’s Hospital, 3 residential villas Braefield, Nooning Tree, and Huntington Manor, common ground at the subdivision of Wildhorse, and 6 commercial properties
Maintain daily work log with hours and sites
Load and unload truck in morning and evening
Fueling both mowers, truck, and two-cycle
Maintain a tracking record of gas used in equipment and vehicles
Renovation of existing landscape and removal if necessary
Sod removal and install
Tree/shrub and plant install
Tree/shrub trimming and removal
Licensed spray tech
Bulk weed removal
Skidster operator
Contracted to Washington University for snow removal
Change and sharpen blades
Committed to achieving 100% customer satisfaction
Maintain all equipment including tractor, weed eaters, riding & push mowers, edger, blowers, hedge trimmers, and spreaders
Transport equipment to and from our Fenton, Mo and North Saint Louis locations
Buy necessary bulk supply for job site
Track and maintain crew hours and activity
Supervise all employees to keep up general appearance and customer satisfaction
Maintain friendly and positive working environment
Maintain safe and efficient working environment
Enforce work procedures and expedite workflow
Estimate probable cost of additions to work orders
(3/2008 to 11/2008) Munie Greencare Professionals, Weldon Springs, Missouri
Crew Leader
Hardscape landscape install and service
Mowing of fixed route of 78 Ameren UE Substation properties with safety training and security clearance
Maintain daily work log with hours and sites
Load and unload truck in morning and evening
Renovation of existing landscape and removal if necessary
Sod removal and install
Tree/shrub and plant install
Tree/shrub trimming and removal
Install retaining walls
Bulk weed removal
Skidster operator
Change and Sharpen Blades
Maintain all equipment including tractor, weed eaters, riding & push mowers, edger, blowers, hedge trimmers, and spreaders
Transport equipment to and from our Caseyville, IL location
Maintain a tracking record of gas used in equipment and vehicles
Buy necessary bulk supply for job site
Track and maintain crew hours and activity
Supervise all employees to keep up general appearance and customer satisfaction
Maintain friendly and positive working environment
Enforce work procedures and expedite workflow
Estimate probable cost of additions to work orders
(3/2006 to 3/2008) Martin City Golf Complex, Martin City, Missouri
Assistant Superintendent
Maintain a fluid working golf complex and driving range
Supervise all employees to keep up general appearance and customer satisfaction
Maintain friendly and positive working environment
Enforce work procedures and expedite workflow
Regulate employee hours and pay
Security clearance
Make monthly reports to district manger
Maintain a general work log
Maintain all equipment including tee mower, rough mower, green mower, tractor, golf cart, weed eaters, push mowers, edger, sander, and spreaders
Readjust mower heights and bed knife contact on tee and greens mowers on weekly intervals
Actively grow three acres of grass on monthly rotations (Ryegrass, zoysia, and creeping bent grass mix)
Actively push green growth thru fertilizing and watering to maintain color and strength of grass thru the heat and traffic of the summer months
Keep a clean work environment
Irrigation specialist (Rainbird, Eagle, and Toro)
Inspect and diagnose trouble spots on tees and green (Dollar spot, snow mold, pythium blight, fairy ring, dry spot, weed from crab grass to poa, etc.)
Handle all general grounds and building maintenance
Oversee all ordering and applications of fertilizers, fungicides, sand, and seed
Designed and built short game and chipping area
Travel to get parts, fertilizer, office supplies, etc.
2 weekend trips yearly to our sister course of Old Hickory Golf Club in St. Peters Missouri for “Demo Days”
(3/2004 to 10/2006 and 3/2008 to 6/2009) Ultimate Powerwash, O’ Fallon, Missouri
General Manager
Supervise employees while power washing commercial 18 wheelers, apartment complexes, business and residential housing
Supervise all employees to keep up general appearance and customer satisfaction
Maintain friendly and positive working environment
Regulate employee hours and pay
Keep track of all billing and payments
Security clearance
Make monthly reports to owner
Schedule all weekly visits based on customer request
Reschedule customers if the appointment was cancelled do to weather
Maintain a general work and product usage log
Order all supplies (Degreaser, soap, and office supplies)
Maintain a clean work environment both on and off the job site
Never leave a job site until the customer is completely satisfied
Maintain company trucks and machinery with bi monthly required maintenance
Travel between job sites to check employee progress
Evaluate day to day activities to better improve work efficiency
(8/2003 to 3/2006) Saint Charles Family Arena, Saint Charles, Missouri
Warehouse Supervisor
Tracking and receiving of all shipments to warehouse
Inventory Control
Stocking all stands and beer coolers to preset requirements for events
Security clearance
Restocking during events
Opening and closing of events
Maintain clean work space and inspecting cleanliness of others work space
Equipment repair and Maintenance
Set up stages, basket ball court, soccer field and building ice for hockey season
Laundry for volunteer uniforms
Replacement cook for stands
Secondary help for kitchen staff during special events
Stocking and placement for all portable stands
Locking and inspecting all equipment and stands at end of event
Changing oil in fryers on a bimonthly schedule
Making all pizzas and delivering them to the stands
Handling customer complaints and ratifying the situation
Evaluating volunteers and making suggestions for a better flowing event
(8/2003 to 6/2004) Talyana’s World Class Pizza, Saint Charles, Missouri
Cook/Delivery Driver
Handle all orders and preparation of evening shifts
Clean and restock worktable at end of shift
Mix pizza dough for next day
Cut all cheese for next day
Fold and replace all pizza boxes used thru out the day
Clean pizza oven weekly
Monitor and change when necessary all BIBs
Change fryer oil and degrease oven ventilation monthly
Unload delivery truck and reorganize the coolers
Hand stretch all dough for orders
Back up Delivery driver
Count the drawer at the end of the night and make the day’s deposit
Add all delivery tickets up and cash out drivers
Rotate from Saint Charles location to O’Fallon location as needed
Weekly inventory control
Make Store to store inventory transfers
Skills
Advanced understanding of Microsoft Word, Excel, and Access
Intermediate knowledge of the Spanish language
Can type 96 words per minute
Project Management
Strong Accounting and Math Skills
Strong Leadership Skills
Profit Tracking
Maintaining budget and safety requirements
Interviewing and hiring
Rewarding and disciplining employees
Training Employee
Planning, assigning, and directing work
Appraising performance
Addressing complaints and resolving problems
Strong customer service and client relations skills
End of Night Reporting
Pallet jack Operation
Experienced Heavy Machine Operator
1000+ hours on Kubota tractors/ PTO operation
1000+ hours on Jacobsen tee mower
1000+ hours on Jacobsen/ Toro greens mowers
2000+ hours on Rough mowers
1000+ hours on Bobcat/ Skidster
250+ hours on Jacobsen grass seed slit seeder
250+ hours on Backhoe
200+ hours on Dump Truck
4000+ hours on X-Mart Zero turn and walk behind 48’s and 60’s
8+ hours of weekly on the road drive time for 3 years with dump truck and trailer/box truck
Education
DeSmet Jesuit High School Ladue, Missouri
Saint Charles Community College Saint Charles, Missouri
Personal References
Julie Trankler: Student/ Sales Rep EB Games 636-***-****
John Partney : General Manger Rays Tree Service 314-***-****
Johnny Koenig: Daniel’s Farm and Greenhouse/ The Pond Guys 636-***-****
Dan Ficocelli: Coke a Cola Distribution 636-***-****
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