Administrator

SANDRA R. DIAZ, MHA

QUALIFICATIONS PROFILE

High-powered, enthusiastic, and seasoned senior executive offering immeasurable success in healthcare administration, compliance management, and auditing. Possess stellar reputation in planning, creating, and developing strategies and plans while maintaining compliance with all regulatory agencies. Recognized as a natural born leader and hands-on manager proficient in healthcare trends as well as in new and emerging technologies. Knowledgeable of other information pertinent in achieving the key goals of cost containment, effective service, and high quality health care. Proven effectiveness in a fiercely competitive, challenging, and team-oriented environment while juggling to multiple priorities.

AREAS OF EXPERTISE

- Healthcare Administration and Operations

- Program Management and Development

- Internal Auditing and Billing

- Leadership, Training, and Team Building

- Outstanding Patient Care and Relations

- Budget and Time Management

- Quality Control and Regulatory Compliance

- Problem Resolution and Decision Making

- Strong Presentation and Negotiation Skills

- Continuous Process / Performance Improvement

- Multitasking in Fast-Paced Environments

- Highly Organized with Strong Analytical Abilities

EMPLOYMENT HISTORY

KLYNVELD PEAT MARWICK GOERDELER, (KPMG), LLP - NEW YORK, NY JAN 2007–FEB 2008

Senior Associate, Internal Audit and Regulatory Compliance

Provided expert oversight to internal audit engagements on Emergency Medical Treatment and Active Labor Act (EMTALA), Health Insurance Portability and Accountability Act (HIPAA), and medical billing coding regulatory compliance. Offered internal audit, regulatory compliance, contract compliance services, and advisory services to ensure completion of professional requirements. Evaluated internal controls, prepared risk assessments, conducted audit planning, developed audit programs, performed test work, and drafted internal audit reports. Administered engagement budgets to fund operations and increase efficiency.

Notable Achievement:

- Assumed full responsibility in overall engagement planning and administration and supported in billings and collections

ST. VINCENT’S CATHOLIC MEDICAL CENTERS - NEW YORK, NY JUL 2006–DEC 2006

Corporate Compliance Program Manager, Corporate Compliance

Facilitated corporate compliance education and training for all hospital staff and coordinated compliance investigations. Regularly convened with other departments and identified potential areas of vulnerability and risk. Prepared regulatory analysis, written reports, and information on trends in the regulatory affairs arena to Compliance Officer / Senior Vice President and developed plans of action regarding regulatory matters particularly with HIPAA.

Notable Achievements:

- Initiated the development of a compliance plan for uniform enforcement of rules, regulations, policies, procedures, and Code of Conduct

- Granted penalties for staff violating rules, regulations, policies, procedures, and Code of Conduct

MEMORIAL SLOAN-KETTERING CANCER CENTER - NEW YORK, NY APR 2004–SEP 2005

Regional Administrative Manager, Sleepy Hollow Regional Site

Directed and coordinated daily clinical and administrative support functions within the Medical and Radiation Oncology departments to ensure efficient and effective operations and excellent patient care. Determined staffing requirements: hired, trained, and mentored eight administrative as well as supported staff to develop their competencies for future employment growth. Communicated with the Medical Director and Clinical Nurse Manager on oversight of the clinical staff.

Notable Achievements:

- Significantly reduced expenses by 10%

- Successfully implemented Standard Register front desk automated registration system and yearly budgets; formulated administrative and clinical systems

- Educated all staff on Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) standards, quality assurance, and hospital compliance regulations

COLUMBIA UNIVERSITY - NEW YORK, NY AUG 2001–APR 2004

Division Administrator, School of Dental and Oral Surgery

Oversaw financial statements and monitored expenditures to measure productivity and goal achievement as well as to determine areas needing cost reduction and program improvement. Spearheaded administrative support staff and faculty practice billing staff and fostered team unity toward achievement of corporate goals and objectives. Tracked division productivity for clinical, research, and educational programs and monitored billing compliance procedures.

Notable Achievements:

- Boosted up faculty practice revenue by 15%

- Diligently managed human resource activities as well as 1199 Union staff discipline and grievance process

- Presided over the preparation of research and fellowship grant applications and maintained centralized grant application information

ST. LUKE’S-ROOSEVELT HOSPITAL CENTER - NEW YORK, NY JUL 1994–JUL 2001

Assistant Director Patient Support Services, Ambulatory Care

Quality Improvement / Utilization Review Manager, Ambulatory Care

Assistant Administrative Supervisor, Home Health Care Agency

Office Supervisor, Department of Medicine

Assumed responsibilities in negotiating contractual fees with information systems and scheduling systems vendors. Trained and instructed staff on appointment scheduling database and Microsoft Office and mentored Patient Support Supervisor with team development and managerial techniques. Supported Associate Director in budgetary forecasting and compiled corporate administrative budget. Organized all physician contracts and prepared agency census utilizing proficiency in Excel software.

Notable Achievements:

- Supervised the $4.1 million clinic renovation and Pediatric Clinic redesign in St. Luke’s Roosevelt Ambulatory Care

- Created and designed Accu-Plan Scheduling templates along with added enhancements of the scheduling system to meet managed care requirements

- Led the installation and maintenance of computers and terminals as well as IDX-Scheduling conversion

EDUCATION

MASTER OF HEALTHCARE ADMINISTRATION

- Seton Hall University, South Orange, NJ: 2004

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

- State University New York, College at Old Westbury, Old Westbury, NY: 1994

ADDITIONAL COMPETENCIES

- Microsoft Office Suite: Word, Excel, PowerPoint, and Publisher, Access

- Cadence Scheduling, Electronic Medical Records, IDX Billing, Appointment Scheduling, Eagle Database, Windows, Quicken, Corel WordPerfect, Lotus Organizer, Approach, and Internet Research

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