Customer Service Manager

**** ******** **. #**** ******** City, OK ***** Tel: 405-***-**** Email: **********@****.***

A highly motivated Credit, A/P process professional with a verifiable record of accomplishments. Highly creative, recognized as a results-

oriented and solution-focused individual

Areas of strength include:

• Accounts Payable

• Problem Collections

• Organizational Skills

• Computer Literacy

• Work as Team Player

• Communication Skills

• Time Management Skills

• Research Abilities

AS400/ Lotus Notes

Lotus Notes

MS Office

Type 45 wpm

Excel PowerPoint

Keystrokes 12500

WORK EXPERIENCE

Accounts Payable Clerk November 2010– Present

Oce Business Services, Oklahoma City, OK

• Processed invoices at high volume. Approximately 4,000-6,000 invoice a month.

• Investigate and resolve problems associated with processing of invoices, purchase orders, and credit memos

• Researched and resolved a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons

• Maintain accounting files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices

Store Manager/ Co-owner June 2004 –January 2010

Friendz Fashionz, Dallas, TX

• Oversaw all office operations including invoicing, billing, maintaining inventory database, and initiated effective ad campaigns

• Balanced daily sales, accounts payable/ receivable, cash deposits and end-of-day reports

• Managed staff training and resolved billing disputes

• Demonstrated the ability to work in a fast-paced, demanding environment while maintaining composure to effectively serve clients

• Resolved billing disputes, vender purchase orders and cancellations.

• Provided telephone support

• Trained permanent, part-time and temporary staff

Administrative Assistant December 2002 – June 2003

David Stanley Chevrolet, Oklahoma City, OK

• Performed administrative functions while adhering to customer service duties

• Supported and self-managed multiple priorities and consumer sales projects

• Scheduled appointments, meetings, and maintained accurate, confidential up-to-date information on clients

• Provided multi-phone and reception support

Front Desk Clerk/ Credit Processor April 2000 – December 2002

Factory Direct, Oklahoma City, OK

• Assisted front office manager with telephone support, sales invoicing, and cashiering

• Processed credit applications and scheduled customer deliveries

• Maintained a professional work environment while providing exemplary customer service to client

ACCOMPLISHMENTS

• Helped write a portion of credit policy and procedure manual for department

EDUCATION

Bachelor of Science, January 2010 - Present

University of Phoenix, Phoenix, AZ

• Major: Business

• Concentration: Accounting

REFERENCES

promptly furnished upon request

Contact this candidate