Six Sigma Project
Resume:
SHELLEY GREENE
** ***** ***** **** ******* Creek, TX 75065
*******.******@*****.*** 303-***-****
Senior Process Analyst/Senior Business Analyst
Highly accomplished professional with proven ability to apply core business process and analysis techniques in small-large companies, with a primary focus on financial, healthcare, and government industries. Leverage industry expertise along with thorough understanding of information technology to develop innovative business solutions and processes that are lean, agile, scalable, and sustainable. Tendency to thrive in dynamic and fluid environments while remaining focused on automating processes and putting controls in place to mitigate risk and improve overall enterprise maturity. Strong advocate in ‘Voice of the Customer’ with dedicated commitment to building solid, cohesive customer relationships.
• Identity & Access Management
• Relationship Management
• Business Solution & Change Management
• Process Analysis, Process
Design, Process Engineering, Process Modeling
• Risk Management
• Business Process Management (BPM)
• Agile/DMAIC/RUP/Waterfall SDLC Methodologies
• Requirements Analysis (business, functional, non-functional)
• SIPOC/VOC/CTQ
• Six Sigma/Green Belt/Kaizen
• Test Management
• Use Case Modeling
• JAD Session
PROFESSIONAL EXPERIENCE
Bank of America April 2011 - Present
Senior Business Process Analyst - Contractor
• Build and establish new centralized processes enterprise-wide for Identity and Access Management (IAM) initiative with goal of increasing security and compliance. Develop process and governance strategies, and translate these into requirements for IAM solutions.
• Analyze and dissect company activities into core business processes. Identify process owners & document existing processes. Streamline new and existing processes while considering where value can be added and waste can be eliminated. Create new processes and assign process owners where process gaps are identified.
• Map processes upstream to ensure they align with core business strategies and downstream to ensure they align with lower level business functions/activities. Provide horizontal and vertical transparency into business processes for the Line of Business. Ensure all processes support existing company standards and policies.
• Strategize to transition newly defined process into business as usual (BAU) operations by establishing a leadership team, identifying management routines, assigning process/sub-process owners, and communicating the responsibilities and expectations of the new process.
• Ensure that standards and processes exist for the ongoing evaluation of the capability and stability of the overall performance metrics of the process.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging the systems. Continuously review processes to improve maturity levels for enterprise controls (e.g. access provision, access deprovision, access review) & key business processes.
• Provide insight, guidance and support other project teams assigned to create/document business processes and requirements. Serve as mentor to other team members and oversee the work of others who are assigned to assist with a project or task.
• Participate in testing of the newly defined or refined E2E business processes to ensure overall approach is comprehensive and thorough.
Dell December 2010 – April 2011
Senior IT Business Systems Analyst - Contractor
• Optimized internal software security access review and approval workflow tool. Provided visibility of current and future workflow diagrams to ensure the end-to-end process was depicted accurately and included the customer’s perspective.
• Enhanced existing active directory account management system through continuous process improvement. Clarified system, workflow, and process needs with operations to understand the purpose and content of requested enhancements in an effort to automate, upgrade or expand system capabilities.
• Organized, led and facilitated project team meetings (Business Owners, Department BAs, QA team, IT professionals, and other stakeholders) in which project activities were discussed, consensus was developed, and issues were resolved, using positive conflict resolution techniques.
• Devised or modified procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results.
VHA June 2010 – December 2010
Senior IT Business Analyst - Contractor
• Collected requirements using an iterative software development process framework. Employed a Unified Process approach consisting of four phases (Inception, Elaboration, Construction, and Transition) to facilitate use case driven and architecture- centric processes. Acted as Lead BA on project.
• Utilized agile/iterative methods such as Backlogs, Sprint Planning, Burn-down Charts, User Stories, Planning Poker, and Velocity trends throughout the project lifecycle.
• Captured and documented functional requirements and translated into UML artifacts (e.g. system use case specifications, system use case diagrams, system use case package diagrams, activity diagrams) utilizing Top Team use case and requirements management tool.
• Improved business process management by eliminating manual processes and replication of tasks between internal departments, sister company and external counterparts. Documented processes to provide transparency in horizontal processes across the enterprise and to standardize, streamline, and automate business operations.
• Built and constructed business process flow diagrams to identify critical touch points and errors between the internal accounts receivable project and external ERP software solution for both the current and future state processes.
First Command Financial Planning October 2009 – June 2010
Senior IT Business Analyst
• Worked in partnership with management, business units, and project team members to identify and refine business objectives, business rules, business process models and functional/non-functional requirements for a Commissions System (TrueComp).
• Participated in design sessions with the business and worked with Callidus project team members and internal participants to reengineer the Compensation plans to best implement and utilize the Callidus compensation system. Researched and corrected production issues related to rules, data feeds, software bugs, and pipeline performance.
• Mentored the Business Department BA’s and IT BA’s in composing the business objective and scope document, identifying and refining the departmental and organizational business rules, and developing the business current-state process models.
• Developed test plans, test scenarios, test cases and lead the QA testers through the testing phase. Managed the activities of both the QA testers and the End User testers to ensure that the delivered solution met the needs of the business as documented in the requirements.
• Analyzed and resolved issues encountered during testing and implementation, served as the project subject matter expert during construction and implementation stages for new applications or existing application enhancements, and provided direct and indirect project-related training.
• Developed reasonable time estimates for project team tasks, and completed assigned tasks in a timely manner with a high level of quality.
CONEXIS August 2007 - October 2009
Business Analyst
• Integrated Business Analysis and Six Sigma methodologies to identify, analyze and design processes to parallel overall business strategies and improve flow of information within the company by applying Six Sigma tools and methods including DMAIC (Define, Measure, Analyze, Improve, Control), DFSS (Design for Six Sigma), DMADV (Define, Measure, Analyze, Design, Verify), Process Management and Lean Implementation.
• Participated in Six Sigma Kaizen events, utilizing the concepts and tools of Lean Six Sigma to drive improvement processes and uncover ways to eliminate waste/manual work, remove barriers, identify poor hand-offs, and inefficiencies. Created work packets and executed management routines to ensure a repeatable and sustainable process was followed.
• Developed strategic partnership between business and technical experts to formulate requirements and drive consensus among the teams using Waterfall and Agile methodologies.
• Used storyboarding techniques to capture the current state of the Participant website for rewrite project.
• Supported and verified the fulfillment of all requirements by managing scope, maintaining traceability and participating in system and user acceptance testing to ensure the end product addressed the goals and objectives and was a success from start to finish.
• Participated in Business Activity Monitoring to provide real-time status and results of the transactional process in an effort to improve speed and effectiveness of operations, and measure the overall success of the project.
• Provided support and maintenance for installed systems.
• Employed visual and collaborative techniques through JAD sessions to map business processes and gather requirements to build solutions that met user needs.
• Composed Use Cases, Context Diagrams, Workflow and Activity Diagrams in an effort to translate requirements into UML artifacts.
• Managed smaller projects and act as backup to Project Manager on larger projects.
Douglas County Government/Sheriff June 2003 – July 2007
Business Analyst
• Elicited, analyzed, and documented business & system requirements for web-based applications using traditional requirements engineering approaches and agile methodologies. Translated requirements into system use case specifications and use case diagrams.
• Applied modeling to understand root causes by documenting the AS-IS state. Extracted and organized data relevant to understand and measure current process for correction or elimination of errors and reduction of costs.
• Identified business problems and proposed intelligent solutions. Enhanced processes by identifying and implementing improvement opportunities. Modeled the TO-BE state (process and workflow modeling).
• Coordinated and participated in user acceptance testing and issue management with end users. Created and enhanced training/user documentation.
• Completed gap analysis to determine the variance between current capabilities and new business requirements.
• Assisted in product search and evaluation during third party package selection, integration and implementation.
• Coordinated cross-functional sessions with multiple business units assessing strategic direction for required tasks.
• Interfaced with business unit managers, staff and end users to identify on-going enhancements and/or new development opportunities to improve efficiencies or satisfy new business opportunities.
Douglas County Sheriff’s Office November 1989 – September 1999
Crime Analysis
• Recorded comprehensive and chronological documentation to record the analysis of the crime scene.
• Processed crime scenes to include photography, sketches and evidence collection.
• Prepared and calculated annual budget for crime laboratory.
• Conducted fingerprint comparisons and utilized AFIS system.
• Maintained and controlled the security and documentation of the evidence.
• Provided courtroom testimony as to crime scene and chain of evidence.
TECHNOLOGY/TOOLS
TopTeam Requirements Management, ARIS, MS Visio 2010 (e.g. Cross-functional, Use Case, UML), MS Project, MS Office 2010, MS Communicator, MS Live Meeting, SharePoint 2010, Minitab, Callidus TrueComp Manager/True Information Reports, Lawson ERP, Raven Flow, SnagIt, SpeeDev, Test Director, Altiris, Changepoint, Visual Source Safe, Problem Tracker, Daptiv.
PROFESSIONAL TRAINING
• Working toward Certified Business Analyst Professional (CBAP) certification through International Institute of Business Analysis (IIBA)
• Evaluating Measurement System Variation through Measurement Systems Analysis (MSA) – January 2012
• Business Process Management – September 2011
• Visio v2010 - August 2011
• Callidus TrueComp Fundamentals and Concepts – April 2010
• SharePoint Designer 2007 – December 2009
• JAD(R) Sessions-Performing Effective Requirements Gathering (4 days) – August 2009
• HIPAA Training – January 2009
• Certified Six Sigma Green Belt – August 2008
• Certified Lean Six Sigma Instructor – December 2007
• Certified Business Analyst by ESI International – February 2007
• Requirements-Driven Development: Aligning IT with the Business – May 2007
• Managing IT Projects (ESI) – February 2007
• Use Case Modeling for Business Analysis (ESI) – December 2006 (3 days)
• Workflow Modeling (ESI) – October 2006 (2 days)
• Introduction to Business Analysis (ESI) – August 2006 (3 days)
• Understanding and Managing Behavioral Differences – May 2006 (5 days)
• Leading and Managing – April 2005
• How To Gather and Document User Requirements (ESI)– September 2004 (4 days)
• Managing IT Projects March 2003 (4 days)
EDUCATION
University of Phoenix
Bachelor of Science Information Technology - 2002
George Washington University School of Business
Professional Certificate in Business Analysis - 2007
REFERENCES
Available upon request
Contact this candidate