Customer Service Assistant
Resume:
Marc Wasserman
***** ****** ****** ** **** *C
Truckee CA, 96161
*****@***.***
EDUCATION
Graduated NAU December 2010
BS Microbiology
Northern Arizona University, Flagstaff AZ
LAB EXPERIENCE
Dr. Jason Wilders Genetics Lab, NAU September 2010 October 11
Genetics Lab Assistant
• General lab procedures included running PCRs, making gels, buffer optimizations, restriction
enzyme digests and using sequencer program on the computer
• Training incoming individuals on the GLPs, safety and lab rules
• Required great patience and long hours to train individuals with no lab experience
WORK EXPERIENCE
Pinewood Country Club, Munds Park AZ May 2011- October 11
Server
• Working as a server at a private country club, catering to 40-50 members a day
Arizona Snowbowl, Flagstaff AZ Winter Dec 2010 - 2011
Ski Instructor
• Highly patient ski instructor for children ages 8-12 and adult ages 13+
• Responsible for the safety and guidance of the individuals that were trained
• Involved in great customer service skills by making people comfortable
• Analyzed individuals skiing visually and quickly created a solution to correct them
Northern Arizona University Recreation Center, Flagstaff AZ May 2008 August 2009
Front desk/weight attendant
! Was the representative for the Recreation Center at orientation seminars, where parents and
future students, over 200+ per orientation, were informed about all the recreation activities the
school and the Flagstaff area had to offer
! Created a friendly atmosphere to help guide them into the first year at college
! Front desk work included daily sales of memberships and miscellaneous foods and drinks
Waterville Valley Recreation Department, Waterville Valley NH June 2004 - August 2006
Camp Counselor Ages 10-12 Seasonal
! Created weekly schedules filled with games and activities for a day summer camp
! Lead and initiated appropriate behavior every week to an average of 14 kids
REFERENCES
Dr. Jason Wilder, Professor Northern Arizona University, 928-***-****
Chris Carmichael, Accountant Atlanta GA, 404-***-****
Amy Laxton, Fitness Instructor Northern Arizona University Recreation, 928-***-****
September 28, 2011
To whom it may concern:
Please consider this letter of recommendation for employment of Marc Wasserman. I
have known Marc since the fall of 2010 as a volunteer worker in my research laboratory
in the Department of Biological Sciences at Northern Arizona University.
While in my laboratory Marc learned a variety of skills related to performing bench
science in the field of molecular biology. Marc proved to be a very adept learner, and
excelled at performing complex techniques in a reliable and competent manner. Marc is a
very independent worker, carrying out his work in a timely fashion with minimal
oversight. Moreover, he was very self-sufficient at problem solving, often taking the time
to figure out solutions to impediments rather than relying on others in the lab to do this
work for him. For all of these reasons, I am happy to recommend Marc in virtually any
employment capacity.
Beyond being a strong worker, Marc also has strong interpersonal skills, and got along
well with other lab researchers. He is a pleasure to interact with, and an easy person for
members of my lab to work alongside.
Please do not hesitate to contact me if you have any questions or concerns.
Sincerely,
Jason Wilder
Assistant Professor of Biology
Northern Arizona University
*****.******@***.***
Contact this candidate