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Customer Service Sales

San Jose, CA
August 09, 2012

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Curtis L. Williams

San Jose, CA *****


Sales / Account Management

Electronic and Consumer Goods

• Driven sales professional with more than 12 years direct sales experience, combined with reverse supply chain (RMA) and retail management background

• Proven strengths in planning, key account management, presentation delivery, public speaking, and employee development

• Track record of developing, executing, and analyzing competitive, targeted sales programs that achieve remarkable returns and optimize market share

• Exceptional work ethic with eagerness to surpass company goals and secure customer satisfaction

• Available for travel and relocation

Core Competencies:

• Goal Setting

• Contract Negotiation

• Customer Education

• Market Identification

• Mentoring and Coaching

• Relationship Building

• Business Development

Professional Experience:

Lin Engineering, Inc. – Morgan Hill, CA 95037 (2004 to 2012)

Founded 1987, Lin Engineering began as a consulting company specializing in step motor applications, continued to develop its capabilities in the areas of design engineering, manufacturing, customer service, and expanded in 1991 to include the manufacturing of its own hybrid step motors.

Sales Account Manager / RMA Coordinator (2004 to 2012)

• Developed new sales opportunities with existing and prospective customers by providing value added solutions to customer requirements

• Provided customer service, forecasting, and met sales goals and quotas

• Coordinated with engineering, materials, and manufacturing groups to provide customers with the best possible solutions to meet their requirements

• Provided accurate and timely pricing and product support to customers, sales representatives and other departments, including: lead time, pricing, confirmation of purchase orders, engineering and manufacturing developments affecting customer orders

• Maintained and improved product knowledge for existing and new products/applications

• Coordinated RMA’s, tracked history, quantity received, time to process, time to close

• Generated proposals to meet specific customer requirements and deadlines

• Addressed customer issues and ensured effective and long-term problem solving

Proctor & Gamble (P&G), The Iams Company – Dayton, OH (2000 to 2004)

Established in 1837, P&G markets nearly 300 products to more than 5 billion consumers in 140 countries. The Iams Company, a subsidiary of P&G, provides canine and feline nutritional products to 70 countries via its 2500 employees.

Account Manager – Northern California/Central Valley territories (2002 to 2004)

• Promoted to oversee chain, independent, food/mass/club, and military

• Designed and delivered educational product seminars to groups of up to 20 people

• Communicated national and regional promotions, as well as vendor supported shows and events

• Interfaced with local distributors to expedite customer orders and accommodate special needs

• Tracked territory sales, prepared, and analyzed reports

• Increased sales and repeat/referral business by designing region-specific promotions, being attentive to account needs and suggesting new products when warranted

• Responsible for growth of Military Sales volume by 12.6% in FY0304 and independent sales volumes by 5% in FY0203

• Possessed willingness to go above and beyond by being available to colleagues/peers, volunteered at trade shows, attended grand openings, and provided assistance with local/regional sales promotions

• Provided service to key accounts, including Petco, PetSmart, Wal-Mart and various military stations

Account Representative (2000 to 2002)

• Managed national chain accounts within Northern California and Central Valley territories, focusing on sales growth and market share expansion via quality account management.

• Successfully educated more than 300 customers on product features/benefits during first year of employment

• Played an integral role in select Petco stores growing sales volume by 50% in FY0203

• Exceeded sales targets during first 18 months of employment

• Participated in grand openings, weekend/evening educational seminars and tradeshows

Premium Pet Stores, Inc. – San Jose and Sunnyvale, CA (1994 to 2000)

Pet food retail supplier operating seven stores in Northern California; sold to Petco in 2000.

Assistant Manager (1996 to 2000)

• Reporting to General Manager, successfully spearheaded daily store operations, staffing, merchandising, customer service, inventory management, purchasing functions, and general bookkeeping

• Held responsibility for ordering 80% of inventory

• Interfaced with vendors to facilitate weekly ordering

• Scheduled, supervised, and mentored 10-20 employees regarding customer service and stocking techniques

• Designed floor plan and facilitated regular store maintenance activities

• Continuously exceeded management’s expectations through successfully increasing responsibilities

• Instrumental in containing costs through the redesign of warehouse stock procedures, leading to better pricing from vendors due to shared stock among regional store locations


Associate of Arts, Liberal Arts (2001) – West Valley College – Saratoga, CA

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