Customer Service Representative

JERRY MAGANA

*** *. ******** ****** ******, CA| *2377 909-***-**** | ***************@*****.***

Career Objective

Eager to achieve a position with my Business degree where I may apply my 20+ years of customer service experience, bilingual communication skills and acquired education to become an asset to your organization.

Employment Experience

Self Employed-Jerry M’s Handyman and Contracting Services-Rialto, CA 01/2001 to Present

Responsible for bookkeeping for all accounting procedures using M/S Excel. Delegating authority to subordinates when necessary for larger contracts.

Carpentry repairs, electrical repairs to wiring (120-440v / 1/3 phase) and installing components like ceiling fans, outlets and household appliances; Drywall, painting and flooring of sorts like ceramic tile, wood, and vinyl.

General Labor-Labor Ready- San Bernardino, CA 05/2005- 04/2010

Install plumbing for PVC water and drain as well as copper and galvanized piping; installed many types of electrical components and (220-440v wiring).

Contracting Laborer-Devine Contracting Services-Riverside, CA 01/2005- 01/2010

Landscaping layouts; operated a trencher for PVC sprinkler system installs; various hand tools and machinery; masonry for brick, cement, and ceramic tiling; wood framing for an island setting around a pool and custom planters.

Bus Operator New York City Transit Authority (MaBSTOA)-Brooklyn, NY 6/1990- 03/2001

Transporting passengers from one part of Manhattan to the other in a safe and courteous manner; collected revenues from regular fares.

Negotiate between the Transport Workers Union (Local 100) and NYC Transit Management. Successfully achieved recognition for good customer service and was able to earn a 5 Year Safe Driver Award (1993-1998).

Customer Service Representative-American Express Inc. - Broadway, NY 09/1983-06/1990

Provided card members with courteous service in a professional manner; handled all forms of inquiries concerning disputes between members and merchants in person, phone, and letter; auditing trial balance statements and made debit or credit adjustments when necessary.

Collection accounts and received bonuses for perseverance and persuasion abilities; normal operations ran in accordance to Fair Credit Billing and company policy and procedure.

Education & Certifications

Everest College- San Bernardino, CA 6/2012

Business Management – Associates Degree

C.E.T. Vocational-San Bernardino, CA 1/2010

HVAC Technician

EPA #608 Universal-Types 1-2-3-4 certification

College of Staten Island, NY 1998

General Studies

References available upon request

Contact this candidate