Damon R. Sanders **** Halls Hill Lane

Cordova, Tn 38018

901-***-****

901-***-****

ruyq9c@r.postjobfree.com

OBJECTIVE: To assist in changing our country’s attitude toward their responsibly towards carrel for the quality of life for the elderly and individuals with developmental disabilities.

QUALIFICATIONS SUMMARY:

• A highly organized and detail oriented with years of management experience with proven results.

• Computer Expertise: Microsoft Products(Word, Excel, PowerPoint, Publisher, Access, Outlook, etc), Citrix, Yardi, Public Data Works, ADP(E-time)

• Communication: communicate well when speaking and writing; able to act as liaison between different personality types; comfortable and effective communicating with both superiors and staff.

• Leadership: able to motivate a project team; wide range of interpersonal skills to encourage and instruct others.

• Responsibility: accustomed to being in positions of responsibility; self-motivated and willing to set goals and work to achieve them, never assume “the other person” is responsible.

• Organization: use time and resources effectively; consider efficiency, planning, and accountability very important.

• Self Motivated team player with the ability to work independently in a team environment

• Quick learner and trained in analytical problem-solving skills; solid work ethic that finds satisfaction and pleasure in achieving work goals

• Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.

• Excellent grasp of the financials

• Dynamic personality with a great sense of humor.

EXPERIENCE:

2010 TO Present EXECUTIVE DIRECTOR

Hearthstone/CareStone @ Brentwood Senior Living Community, Brentwood, Tennessee

• Organizes, directs and administers operations within a facility that provides assisted living services.

• Oversees the overall management and the day-to-day operations of an assisted living facility while maintaining compliance with all applicable laws and regulations.

• Plans, installs, directs, coordinates, and evaluates an administrative management organization within the facility to integrate functions such as fiscal planning and controls, staffing, procurement and storekeeping, grounds and building maintenance, transportation, communication, housekeeping, dietary, and safety programs.

• Ensure compliance with State, Federal and County regulations.

• Ensure that principles of Total Quality Management are taught to staff and implemented on a routine basis. Work with the Quality Assurance team to identify areas of need and assist in the scheduling of staff for teams.

• Ensures continuity and consistency in delivery and quality of services.

• Develops and implements an annual business plan that achieves financial goals while meeting reasonable customer expectations.

• Directs and supervises the work of staff in providing for the care and needs of the residents.

• Develops, maintains and implements policies and procedures.

• Ensures program planning, development, and implementation of services to residents consistent with program statements and in accordance with resident's service plans and agreements.

• Reviewed and analyzed expenditure, financial, and operations reports to determine requirements for assisted living operations.

• Approve requisitions for equipment, materials, and supplies.

• Implements programs and changes to enhance resident satisfaction and provide for new or prospective resident needs.

• Implements approaches and services to maintain and enhance resident independence.

• Recruits and train an outstanding management team.

• Develops policies regarding program development and wage/salary.

• Implements staff recruitment and retention programs, resulting in substantially lowered staff turnover and a 30% lower level of contract staff usage in a highly competitive market.

• Creates an effective marketing program, which strengthened relationships with area hospitals, resulting in a 15% increase in patient census in first quarter at facility.

DAMON R. SANDERS

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2008 TO 2010 EXECUTIVE DIRECTOR

Pointe @ Kirby Gate Assisted Living Community, Memphis, Tennessee

• Organized, direct and administered operations within the facility that provides assisted living services.

• Overseen the overall management and the day-to-day operations of the assisted living facility while maintaining compliance with all state, federal and other applicable laws and regulations.

• Prepared and manage the operational budget (1.9 million approximately)

• Reviewed and analyzes expenditure, financial, and operations reports to determine requirements for assisted living operations

• Developed and implemented an annual business plan that achieves financial goals while meeting reasonable customer expectations.

• Planned, installed, direct, coordinated, and evaluated an administrative management organization within the facility to integrate functions such as fiscal planning and controls. Staffing, procurement and storekeeping, grounds and building maintenance, transportation, communication, housekeeping, dietary, and safety programs. (35 total staff members)

• Monitor to assure resident health and functional care needs are met.

• Implemented programs and changes to enhance resident satisfaction and provide for new or prospective resident needs.

• Implemented approaches and services to maintain or enhance resident independence.

• Improved Collection of Aged Accounts Receivable Management of facility expenses/revenue

• Implementation of quality assurance programs

• Ensured continuity and consistency in delivery and quality of services.

• Responsible for maintaining and developing on going data base on community organizations, existing members, Chamber committees, media contacts and related businesses.

• Implemented Marketing Strategy and increase resident occupancy

• Perform assessment of resident health and functional care needs prior to move in and at periodic intervals.

• Conduct periodic audits of resident Service Plans, ADL Logs and Level of Care fees to assure accuracy and completeness.

• Ensured emergency procedures/plans notebook is current and all staff is knowledgeable of its content.

2006 TO 2008 EXECUTIVE DIRECTOR

Riverdale Estates Senior Community, Memphis, Tennessee

• Operate the facility in a manner which will ensure company profitability by meeting all facility budget and census guidelines as set by the corporation.

• Tennessee Department of Health-State Licensure Survey, zero deficiencies March 31, 2008.

• Southeastern Region Acquisition Team Member.

• Achieved census growth from 32.3% in April 2006 to 65.89% in April 2007

• Ensured the delivery of quality care and services and ensure positive resident relations by responding promptly and appropriately to resident needs, requests, concerns, etc.

• Performed all marketing activities including public relations efforts, prospective resident generation, prospective resident follow-up, direct sales, and sales monitoring to ensure the complete fill-up of the facility.

• Performed a community relations function for the facility with particular attention to clergy, medical, legal, financial and business community who would have influence with the senior market.

• Employed, supervise, and evaluate qualified facility staff and direct these employees to ensure the provision of appropriate quality services to residents, operating within the corporation’s personnel (and salary) policies; and in hiring, thoroughly check employee’s references and evaluate the person according to the job to keep staff turnover at a minimum.

• Directed the performance of all staff in the facility, including food service, housekeeping, nursing and the Assistant Administrator.

• Reviewed and approved contracted service, including the beauty shop, therapy services and other ancillary services as may be required and to direct and evaluate the performance of all service contractors in providing needed services.

• Promoted and maintained positive relations with residents and families, providing the necessary Administrator/resident contact, including, but not limited to, service plans and dining room interaction while addressing resident concerns appropriately.

• Provided resident programs designed to achieve resident satisfaction by providing enrichment in the areas of social interaction, entertainment, arts and crafts, physical exercise, education, religious services.

• Complied with all State and Federal laws and Regulations and all company rules and regulations regarding the care of the residents and operation of the facility.

DAMON R. SANDERS

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2005 TO 2006 SALES AND MARKETING DIRECTOR

Riverdale Estates, Memphis, Tennessee

• Implementation of strategies that resulted in growth of 45% in occupancy which increased profitability.

• Utilized internal systems and programs in order to gain maximum occupancy/revenue results.

• Ensured that all Standards for Marketing are met.

• Interviewed prospective residents and records information to ascertain needs and qualifications for residing in an assisted living community. Maintaining detailed customer database in order to stay in close contact with potential residents/responsible parties.

• Accompanying prospective residents to model apartments and discusses size and layout of rooms, available services, associated fees, and terms of lease. Introducing prospective residents to department heads of areas in which they might have a particular concern. Becoming familiar with all services provided by all other departments in order to discuss these services accurately and objectively with the potential resident/family member.

• Effectively used need-based selling to present community advantages to prospects and families.

• Completed lease agreement and collecting rental deposit to ensure resident reserves the apartment of his/her choice. Following up with the family and/or physician to collect all information and arrange for any medical procedures prior to move-in per state and community guidelines.

• Inspected condition of apartments and premises periodically and arranges for necessary maintenance to assure the community shows positively to the community.

• Established strategic marketing plans to guide marketing efforts and help achieve community census objectives. Ensuring effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated guidelines.

• Effectively educates medical community regarding the community and the assisted living setting in order to gain appropriate resident referrals.

• Managed marketing operating budget to assure spending is at or below budgetary guidelines utilizing spend-down sheets.

• Planning and overseeing advertising and promotion activities including print, online, electronic media, and direct mail within the oversight of the Executive Director, Regional Director of Operations and the Regional Sales Director.

• Established and maintaining a consistent image throughout the community and with promotional materials and special events held or sponsored by community.

• Overseen and evaluated market through research and adjusts marketing strategy to meet changing market and competitive conditions. Monitoring competitive services and marketing activities of other assisted living communities in the area so as to assure the community remains competitive in the marketplace.

• Established and maintained relationships with industry influencers and key community and strategic partners such as the state and national ALFA chapters, Alzheimer’s Association, AARP, Diabetes Foundation, and so forth. Serves as liaison with outside agencies to create goodwill for the community and educate those outside agencies on services provided by the community.

2004 TO 2005 LEAD NIGHT SHIFT LEADER

Target House (St. Jude Research Hospital), Memphis, Tennessee

2003 TO 2004 FRONT DESK MANAGER

Target House (St. Jude Research Hospital), Memphis, Tennessee

DAMON R. SANDERS

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EDUCATION:

WESTWOOD HIGH SCHOOL

Memphis, Tennessee 38109

• Graduated 1990

AIR FORCE LEADERSHIP SCHOOL

Chanute, Air Force Base, Illinois

• Course focused on Leadership/ Management

• Graduated 1993

OKALOOSA-WALTON COMMUNITY COLLEGE

EGLIN AIR FORCE BASE, FLORIDA 32542

• Associate of Applied Science Degree (Management)

• Graduated 1995

SAINT JUDE RESEARCH HOSPITAL (LEADERSHIP DEVELOPMENT TRAINING)

Memphis, Tennessee 38104

• Diversity in the Workplace

• Customer Satisfaction

• Managing Conflict

• Accountability Training

STATE OF TENNESSEE DEPARTMENT OF HEALTH

• Assisted Living Administrator Licensure

• May 2007 – June 2013

CAREER ACHIEVEMENT:

• Arc of the Mid-South Administrator Advocate of the Year 2008

• Healthcare Financial Management

• First Aid / CPR

• Dementia Care Behavior Modification Training

• Hospice Trainer / Coordination

• Food Safety

• Medication Management

COMMUNITY INVOLVEMENT:

Committed to community service. Extensive volunteer history includes involvement in public schools, Shelby County Division of Correction (Work Release Board Member), Ronald McDonald House, Habitat for Humanity, and Alzheimer’s Association. Arc of the Mid-South Administrator Advocate of the Year 2008

REFERENCES:

References furnished upon request. Evaluations furnished upon request.

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