A Small Introduction

SWATHI C B

Personal Particulars :

Email address : ruxpg1@r.postjobfree.com

Mobile number : 890-***-****

Permanent Address :

C.B. Swathi,

W/O, T. Venkatesan

**/**, **rumal Kovil Street,

Velapadi,

Vellore.

Current Location : Vellore

Residing Country : India

Key Skills :

Excellent Communication skills, Trained on both US & UK Accents; Ability to handle both Quality & Training sector;

Employment Details :

Total Years of Experience : 8Years- 8 Months

Educational Details :

B.Sc Zoology in Auxillium College, Vellore, Tamilnadu

Diploma in pharmacy in Christian Medical College, Vellore, Tamilnadu

Certification in Medical Transcription.

Pursuing MBA (Specialization in Clinical Research).

PROFESSIONAL EXPERIENCE :

4yrs of experience as Dispensing Pharmacist in CMC&H, Vellore.

MY RESPONSIBILITIES IN CMC & H AS A PHARMACIST INCLUDES :

Dispensing medicines according to the prescriptions for the outpatients.

Also dispensing medicines to the patients in the wards.

Maintaining records of the drugs dispensed to every ward.

To check whether the dosage is correct for the particular patient.

To discuss with the nurses and doctors regarding the dosage prescribed.

To calculate and prepare syrups with the prescribed dosage for the patients.

To solve the queries of the doctors regarding the dosage of medicines, brands and forms available.

Maintaining records of the prescriptions, data and prices of drugs.

Job Experience

Was working in Effort BPO LTD as Quality Executive from 05/04/2010 till 30/07/2010.

Worked in Accenture pvt.Ltd. for the past 4years and 2months.

In an Insurance process as Sr.CRA handling UK Clients.

Prior to that 6months of experience in Credit card collections, in Zenta Pvt Ltd.

Prior to that 4yrs of experience as a dispensing pharmacist in CMC &H in Vellore, Tamilnadu.

MY RESPONSIBILITIES IN EFFORT BPO CURRENTLY INCLUDES

Taking training for new hires on product & sales enhancement.

Taking floor briefings and constantly updating them on the process changes.

Monitoring calls for agents and giving feedback individually.

Weekly Call Calibration to be organized and discussing the feedback with team managers.

Preparing and sending reports and to maintain data.

Conducting Quality team briefing for agents and giving them updates and maintain good quality on calls.

Handling the OJT team for improving their sales skills and also to improve their efficacy in the product.

Taking Escalations, handling queries, floor walking & verification done on sales calls.

Giving Individual feed back to agents by making them listen to calls.

Coordinating with management and contributing in the improvement of the process.

MY RESPONSIBILITIES IN ACCENTURE INCLUDES

Coordinating with the referral team and the clients to resolve and update the issues.

As an insurance underwriter, giving authorization for certain cases and also for new business.

Taking mock calls for the new joiners in training and preparing them to handle calls with efficacy.

To train the new batches to very well understand the complicated issues in the process.

Also taking team huddles and sessions regarding process updates.

Give sales tips to the team members for up selling and to help them in achieving the targets.

Solving the queries of the agents in an efficient & professional manner.

Interacting with the other team members and the higher authorities to provide excellence in the task assigned.

Assisting the other new team members to enhance their product knowledge and also to help provide good performance and to meet the team targets.

Also coordinating with emails to get the work done for the customer queries.

Also assist the customers online.

Coordinate with the team members by actively giving tips to increase their product knowledge.

Monitoring calls for the new agents and guiding them to improve them to deliver good customer service.

Handling UK Clients

Calling up the customers to resolve the issues.

Follow up the cases by calling the customers back and make sure that all features and benefits have been given and close the sales.

Achieve and excel the sales targets given.

Also assisting the team leader and taking Escalation calls.

Corresponding to the letters from the customers.

Data Typing and maintaining efficiency in solving the customer queries through letters by calling up the customers.

Up selling the insurance products on service calls.

MY RESPONSIBILITIES IN ZENTA PVT.LTD INCLUDES :

Outbound calling for credit card collections.

Solving queries of the US customers.

Bringing high revenue to the company.

Achieving the given targets adhering to the company policies and procedures.

My Talents :

Positive approach, basic Knowledge about Computers,

Good Knowledge of medicines.

Moderate typing speed up to 50wpm, Excellent Communication skills.

Trained on both UK & US voice & accents.

Very good at team work.

Efficient training skills.

Extra Curricular Activities :

Dance (Bhartnatyam), Music (Carnatic), Karate (Black Belt IV)

and reading books

Thank You.

Yours sincerely,

Swathi C B.

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