Customer Service Representative

Dawn White

**** * **** **

Glendale, AZ ***** ****************@*****.***

Cell: 602-***-****

Dedicated customer service representative with 7+ years of experience in the healthcare division supporting technical support for the Medware and Intergy Software. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Areas of Expertise

Troubleshooting XP, Windows, Vista

Outlook and VPN

Software testing/verification skills

Mapping/Network/server

improvements

Repairs/System Upgrades

Backup Retrieval Remote Access Technology

Vendor/Client Relations

Data Corruption

Accounting

Billing

Payment Posting

Electronic Health Records

Insurance Eligibility Verification

Credit Card Authorizations

Claims Vision/Payment Manager

Electronic statements

Third Party Clearing houses

Insurance Coding formats

Icd-10,Cpt coding, Ansi format

Professional Experience

Vitera Healthcare formerly Sage, Emdeon, & Web-Md Scottsdale, AZ 7/05 to 2/12

Customer Service Representative/Software Technician/Billing Analyst

Responsible for an average of 50 calls per day for continuous coverage of Practice Management incoming call queues to respond to customer inquiries as they related to our products and / or operating environments.

Resolved product issues, shared benefits of new technology, investigated customer inquiries and complaints in a timely and empathetic manner.

Worked under strict guidelines and responded to service requests and emergency call – outs ensuring a superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

Documented each customer incident in the call tracking system in a clear, concise, and understandable format and ensured all information is recorded properly and escalated any unresolved customer issues with all pertinent information to appropriate resources.

Assists customers in gaining the most value from our products and services by identifying additional product or training needs.

Received Multiple reviews and letters acknowledging my level of dedication to excellent customer service.

Port Orange Internists Port Orange, FL 5/02 to 5/05

Certified Medical Assistant

Administration of Medicine, Assisting with Minor Surgeries, Documentation Methods, Electrocardiography, Examinations and Procedures, Phlebotomy, Medical History, Urinalysis, Vital Signs and Measurements, Billing and Collections for Medical Manager Software, Charting, Computers, Medical Coding, Medical Insurance, Patient Scheduling, and Telephone Techniques

Education and Training

Keiser College Daytona Beach, FL 1/01 to 1/03

Associate of Science Degree: Certification in Medical Assisting/Phlebotomy

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, and performance assessment while I was an employee of Vitera Healthcare formerly Sage Software.

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