Customer Service
Resume:
Stacey L. Hall
**** *** ******** ******* ***. ***
Atlanta, Georgia 30349
OBJECTIVE
To obtain a challenging and professional position while utilizing my vast skills and experience in an effort to further my career goals and enhance your corporation.
WORK EXPERIENCE
UPS-SCS: Riverdale, GA 2004–2008
Dispatcher
Expeditiously dispatch drivers and agents for pickups. Quickly answer inbound calls, update airbill information: proof of deliveries, expenses, and scheduling; Constantly demonstrate a proactive approach to quality by checking jobs, flights, agents, etc. Handle routine customer problems and questions and trace lost shipments.
Portamedic: East Orange, NJ 2003-2004
Office Assistant
Scheduled appointments with insurance applicants for Life & Disability Insurance. Submitted daily reports of home office activity with main office coordinators. Packaged blood, urine, and saliva samples for shipment to various laboratories.
New Jersey Transit Rail Operations: Hoboken, NJ 1984 2003
Director of Train Dispatchers
Responsible for the direction of employees to dispatch trains efficiently. Coordinated the movement of trains and protection of work outages. Ensured switches and signals were properly maintained on a consistent basis. Responsible for the arrangement of blocking services for the safe movement of trains.
New Jersey Transit Rail Operations: Hoboken, NJ
Crew Dispatcher
Responsible for assigning railroad conductors, brakemen, engineers and flagmen on standby of daily and weekly assignments providing vacation relief, sick leave, and overtime requests supporting the needs of the railroad.
New Jersey Transit Rail Operations: Newark, NJ
Administrative Support
Performed administrative functions within several departments of rail operations. Mastered complex office information systems to carry out daily office operations surpassing the expectations of supervisors. Excelled in various positions (Head Clerk Supervisor/Cashier).
New Jersey Transit Rail Operations: Newark, NJ
Ticket Agent
Sold New Jersey rail and bus tickets in a major transportation hub during peak and non-peak hours exceeding 1,000 passengers daily. Also responsible for end of day totals without discrepancies. Responsible for the deposit of all sales at the end of each tour with CDC.
EDUCATION
Essex College of Business, Newark, NJ 1983
Certification Executive Secretary/Business Administration
Barringer High School – Newark, NJ 1982
High School Diploma
REFERENCES AVAILABLE UPON REQUEST
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