Management Manager

Patricia Ignatius

Mobile: +91-988******* ~ E-Mail: Patricia_Ignatius @ yahoo.com

Senior IT Professional

~ Resource Management ~ Executive Assistant ~

Location Preference: Bangalore

SYNOPSIS[pic]

< A dynamic professional with 12+ years of experience reflecting strong

leadership qualities with hands-on experience in the areas of Resource

Management and Executive Assistant

< Currently associated with UTOPIA Services Limited as Executive

Assistant since April 2012.

< Supported large engagements and programs across multiple locations /

practices / cultures / platform using varied Resource management tools,

substantial exposure to Resource management function.

< Deft at resourcing, staffing, demand management, vendor management,

communication and stakeholder management.

< Also involved in providing support to development, maintenance and

testing areas.

< Strong interpersonal and communication skills, excellent negotiation

skills, very good team player/ leader.

< Ability to execute responsibilities independently with limited

supervision.

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Key Deliverables

< Resource Management: Resourcing/Staffing, Demand management, mentoring

the team. Defining best practices for project support and

documentation, Client Relationship Management.

< End to End Project management Office Support

< Team Management: Directing, leading and motivating workforce;

imparting continuous on job training for accomplishing greater

operational effectiveness/ efficiency. Working on succession planning

of the workforce, shift management activities, providing feedback to

team members.

< PMO: Initiating and developing relationships with key decision makers

in target organisations for developing the business in an effective

manner. Creating references to win more clients from the given domain

and space, generating business from the existing clients, thereby

achieving business targets. Worked on several proposals that have

accelerated PMO growth.

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Professional Experience

UTOPIA April

2012 - Till Date

Executive Assistant / Resource Manager

Executive Assistant

< Manage the offices of two Senior Vice Presidents for Delivery i.e.

International and North America.

< Engage in maintaining effective inter-department relationships

< Managing day-to-day work schedule on different time zones

Resource Manager

< Work closely with the Sales, Delivery, Recruitment and Training team

for demand fulfillment

< Circulate MOM and track Action Items after weekly deployment meetings.

< Effective bench management to ensure that FTE employees get top

priority in assignments. Circulate bench report on a weekly basis to

the management.

< Track and circulate the Resource Utilization Report on weekly basis to

the Management.

< Monitor resource utilization trends and ensure utilization is aligned

to organization's strategic goals.

< Report Actual hours performed on existing projects on weekly basis to

the Management.

< Upon resource roll-offs, ensure an appropriate feedback is provided by

the reporting manager and it is shared with the Training and HR team.

< Upon resource deployment, ensure that a written/verbal feedback on the

resources is received from the reporting manager on completion of 2

weeks on the project.

< Maintain the Bench project in SAP by Design and approve Bench time on a

weekly basis.

Mahindra Satyam Computer Services Limited Dec

2001 - April 2012

Executive Assistant

Highlights

< Manage the Office of the Director Sr. Vice President

< Facilitate effective relationship management, to identify and build key

relationships and ensure effective outcome.

< Manage day-to-day work schedules

< Work with Operation Heads and provide support in Capacity planning and

Immigration Activities

< Handle incoming inquiries and respond to internal and external customer

requests for information

< Manage calendars, schedule appointments, interacting with visitors,

screening calls and e-mails, travel arrangements, answer routine and

complex inquiries

< Responsible for Bench Management for a business practice in Bangalore

< Manage induction of new joiners and provided assistance in engaging

them in training or on projects for billable roles or as shadow

resources

< Evaluate resource requirements from the business team and provide

staffing solutions to meet the business requirements

< Maintain regular contact with resources to understand their aspirations

and align it with the needs of the organization, thereby resulting in

reduction in attrition

< Work on the Release and Rotation of resources and ensure minimum bench

time between projects, and thereby improve the Loading Factor

< Co-ordinate with PMO team to ensure timely invoicing on a monthly basis

< Collate feedback regarding performance, assessing training needs etc.

and taking actions in consultation with training division

Indian Tobacco Company (ITC) Jun

2001 -Dec 2001

Secretary to the Primary Manufacturing Dept. Head

Highlights

< Manage all incoming inquiries and respond to internal and external

requests for information

< Ensure proper filing and record maintenance in consistent with the

office guidelines

< Maintain calendars, schedule appointments, screen calls and e-mail,

arrange travel, answer routine and complex inquiries

St. Johns Medical College and Hospital

Sep 1998 - Oct 2001

Secretary

Highlights

< Coordinate with Public relations office, clients, and other departments

for setting up operations to handle customer cell

M/s Club Cabana (Raheja Group of Companies)

Dec 1996 - Sep 1998

Reservation Executive & Secretary

Highlights

< Secretarial functions, which include filing, attending calls, screening

incoming and outgoing mails.

< Review meetings with clients and record minutes of the meeting and

follow up on actions

< Preparation of daily and monthly reports on usage of utilities.

< Involved in obtaining client data from the Corporate Sales Head

Marketing Team to prepare concepts for Events based on Client needs

< Handling reservations for 3 hotels and reported to the sales manager

< Compiling/preparing spreadsheets, formats and weekly / monthly reports,

preparing hotel vouchers

Trainings Attended

< People Management and Leadership

< Working in a team environment and Client facing skills

EDUCATION[pic]

< 2011 EMBA Vinayaka Mission University

< 1998 B Com Bangalore University

IT SKILLS

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Well Versed with:

< MS Word 2007, Excel 2007, PowerPoint 2007, Project 2007

< Capacity and Demand Management Tool (Optima)

PERSONAL DETAILS

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Sex : Female

Marital Status : Married

Permanent Address : #106 1st Cross, Vivekananda Nagar Road, MS

Nagar Post, Bangalore - 560 033

Languages Known : English, Kannada, Hindi and Tamil

Contact this candidate