Help Desk / Desktop Support , Office Admin / Facilities Assitant

EXPERIENCE

Landesbank Baden-Wurttemberg NY, New York Jan. ‘01 June '10

Help Desk Support

• Managed trouble calls for over 100 employees including support of branch in Mexico, inputted and processed trouble tickets into SDE

• Midas/Midas Plus Operator for AS / 400–performed close of business for all transactions: record all input, processed printouts for users, backed-up system and prepped media for off-site storage

• Provide 1st level desktop support for trouble tickets and managed those tickets that need to be elevated and assigned to level 2 support until completion to meet SLA's as required

• Backed up Nice Call / Logger system monthly, review recorded conversations for audits per request

• Installed, patched and moved phones for new users along with phone vendor IPC ( Meridian lines and turrets for traders )

• Handled basic troubles w/Blackberry issues along with service providers ( T-Mobile, Verizon )

• Updated quarterly spreadsheet with moves, adds and changes of hardware throughout branch ( to keep SDE current )

• Provided support for Bloomberg, Reuters, StromQM, Citrix users, Citynet Matching/Dealing, Active Directory, Swift and assist support via WebEx

Office Administrator / IT Assistant

• Managed and maintained facilities and processes for over 100 employees

• Perform purchase requisitions for all equipment, services and supplies

• Handle all vendor relations–primary contact for 20 vendors and service providers, interviewed potential vendors, reviewed proposals, conducted competitive cost analysis and managed leases

• Coordinated logistics for 3 moves

• Assisted IT staff with desktop support, troubleshooting, new PC installation and maintained all office equipment, maintained database for all service and equipment contracts

ACCOMPLISHMENTS:

o Saved bank over $4,800 annually and contributed to lessening the bank’s impact on the environment by spearheading a water system change to move from bottle to bottle less

o Improved efficiencies and productivity within bank by creating new forms for corporate Intranet

o Eliminated down-time for bank’s copiers–received better products, contracts and service and maintenance agreements by changing companies

o Moved from Office Admin position to IT support upon launch of Help Desk

Emigrant Savings Bank Bronx, New York June ‘97 Dec. ‘00

Security Guard

• Assisted customers with account opening information, translated for Spanish-speaking customers and assisted in various daily tasks outside of security

• Maintained and ordered supplies

• Handled branch opening and closing, cash deliveries and packages

United States Marine Corps Nov. ‘90 Nov. ‘96

Marine Reservist

• Corporal, (E-4) NCO in the Reserves, Field Radio/Satellite Communication Operator

• Squad Leader, in charge of a group of 6 Marines, Honorably discharged

EDUCATION

A.A.S, Computer Science Monroe College, Bronx, New York,

SKILLS

Windows XP / Vista and MS Office ’03 & ‘07; AS/400 mainframe (using Midas, a bank application), Midas / Midas Plus, BMC Service Desk Express, Trouble shooting Ricoh, Xerox & Savin printers, faxes & copiers

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