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Manager Customer Service

Bristol, Tennessee, 37620, United States
38,000 to42,000
March 30, 2011

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James Overstreet

*** ********* **

Bristol, TN **620

Phone 423-***-****



Seeking a challenging position that will utilize my diverse experience to positively impact company profitability.


Dedicated manager with a strong work ethic and the ability to build lasting client relationships.

Experienced in operations management, sales, budget development, staffing, and cost control.

Adept at communicating effectively with customers, vendors, and staff.

Able to motivate employees to perform to their maximum potential.

Exceptional organizational and planning skills; adaptable, and enjoy new challenges.


Bar Manager, Applebee’s, December 2009 – November 2010

Successfully manage a budget and positively impact financial results.

Reviews the inventory, managed the money and staff, purchased supplies and ensured that the bar met legislative directives.

Build a strong team.

Identify and solved problems.

Build and maintain guest satisfaction.

Assistant Manager, McDonald’s, June 2009-November 2009

Train crew in customer satisfaction. Motivate them to provide great service and food in a clean restaurant.

Manage employees with focus on peak periods.

Effectively implement restaurant training, scheduling, ordering, and etc. systems.

Support the General Manager in achieving profit goals.

Assistant Manager, Taco Bell, July 2001-June 2009

Maintain fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.

Monitor cash procedures, labor compliance, inventory and food delivery and preparation.

Responsible for store compliance of all policies and procedures.

Provide orientation and "hands-on" training for new employees and on-going coaching and feedback for all employees.

First Assistant Manager, Sonic Drive In, March 2000-July 2001

Take a leadership role in following the restaurant plan to achieve established operating standards, sales and profits with minimal supervision.

Provide help in the areas of: hiring; training managers and crew; day-to-day operations, related administration, marketing and maintenance of the restaurant in a manner that customer service is maximized.

Help to make certain that the restaurant consistently operated in agreement with the Sonic franchise license agreement, the Sonic Operations Manual, the drive-in's standard operations systems and the drive-in policies and procedures.

Assume full responsibility for the drive-in in manager's or partner's absence and generally works during periods of time the partner or manager is not present.


Northeast State Technical Community College, Major History & Education, Degree Incomplete

Bristol Tennessee High School, General Diploma


J.E. Arrants, Jr.

601 Cedar Valley Rd

Bristol, TN 37620


Mary Jones

1313 Newton St

Bristol, VA 24201


David Wilson

14353 Old Jonesborough Rd

Bristol, VA 24201


Tom Whitaker

713 Southside Ave

Bristol, TN 37620


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