Administrative / Executive Assistant

Jennifer Susan Walls

Executive Assistant

Dedicated Executive Assistant with many years experience working effectively both independently and directly with officers and strong team oriented groups providing a high level of administrative support, excellent communication skills with a wholehearted desire to help and see others succeed.

SUMMARY OF QUALIFICATIONS

Acquired five plus years experience as Executive Assistant to the President, COO, Salesman and all functional areas of the office; processed and filed business licenses and corporate documents; utilized Microsoft Office products daily to include; Word, Excel and Outlook to prepare various documents, correspond electronically, update and/or revise presentations. Accumulated 15 years of customer service learning to be resilient but steadfast, eager and competent going the extra mile to achieve goals through all circumstances. Successfully passed criminal background check with the Department of Interior, National Park Service in January 2011.

PROFESSIONAL EXPERIENCE

Prepared invoices, memorandums, letters and correspondence; produced reports, financial statements and various documents using word processing, spreadsheet, and database or presentation software.

Opened, sorted and distributed all incoming correspondence, including faxes, packages and email; converted many different types of electronic files into formats required for purpose; printed, assembled, and distributed drawings appropriately.

Managed office, ordered and kept inventory of all supplies, maintained records, accounted for equipment on site, utilized advanced technology systems, performed payroll process and reports from 12/2005 - 01/2007.

Processed business and corporate license renewals for three corporations to state and county offices.

Accurately processed construction change/extra work orders (invoices) to contracts, received/responded to all correspondences from general contractors, sub contractors, supply distributors and manufacturers.

Prepared and responded daily to correspondences of repetitive questions and routine inquires.

Established and maintained agenda, calendar and suspense items making all necessary arrangements for the President, department and other applicable meetings.

Prepared and maintained travel documents; made all travel arrangements for the President and Salesman.

PREVIOUS EMPLOYERS

Department of Interior, Interpretive Park Ranger, Ochopee, FL 01/16/2011 – 07/19/2011

Schear Corporation, Executive Assistant, Lehigh Acres, FL 10/19/2005 – 02/22/2011

Everglades Assoc., Sales & Information Associate, Ochopee, FL 04/24/2010 – 10/19/2010

Self Employed, Companion / Care Giver, Naples, FL 04/01/2003 – 08/15/2005

Dawson Companies of FL, Client Service Rep. Comm. Insurance 11/01/2002 – 04/01/2003

Wells Fargo Insurance/Marsh Advantage America,

Customer Service Representative Comm. Insurance 10/15/1998 – 10/01/2002

Lutgert Smith-Lesher Insurance, Small Lines Comm. Insurance 04/15/1996 – 05/01/1998

Naples Kart Klub - Track Concessions Manager - Part Time/Volunteer

Member & Sponsored Track of World Karting Association of America

Holding regional and national events. Florida Sports Park, Naples, FL 06/15/1996 – 09/15/1997

Self Employed, Care Giver / Companion, Naples, FL 08/15/1994 – 04/01/1996

Schear Corporation, Receptionist, Naples, FL 05/01/1993 – 08/15/1994

Publix #076, Bakery Manager Assistant, Naples, FL 10/15/1991 – 04/15/1993

Winn Dixie, Cashier, Naples, FL 10/01/1990 – 08/15/1991

RELEVANT KEY ACOMPLISHMENTS

Department of Interior, National Park Service at Big Cypress National Preserve

Received a Superior rating on Employee Appraisal Plan 07/15/11; Exceptional for a first seasonal position with the National Park Service and first position as an Interpretive Park Ranger.

Completed daily reports, recorded statistics, radio dispatch, responded to emergency situations.

Successful team player in the 2010-2011 Volunteer in the Parks Annual Luncheon Appreciation Event, assisted in planning and delivery during event.

Worked with Emergency Management Teams in conjunction with Big Cypress staff during the Jarhead Fire Incident, April-May 2011 and the Oil Pad Complex Fires, June 2011 at Oasis Visitor Center and the Big Cypress Welcome Center, dissemination of information to visiting public.

Schear Corporation

December 2008; Promoted to Bid Coordinator, managed Estimating Department, continued as Executive Assistant to President.

July 2006; Aggressively pursued Project Coordinator position for projects at Ave Maria University.

January 2007; Assigned to initiate and operate a new satellite office; facilitated procurement of office and advanced technology equipment, acquisition of document processes and filing systems.

Assigned and successfully managed corporation Owner Controlled Insurance Program for Ave Maria University projects required extensive documentation of all personnel on site, accurately reported monthly payroll of five projects up to 500K per month.

Managed Insurance Programs for Schear Corp.(Approx. 800 employees in 2006-07), Fall Safe Solutions, LLC, Paulie's Equip. Services, JSW Westgate Properties, LLLP.

Accurately processed construction change/extra work orders to contracts, received/responded to all correspondences from general contractors, sub contractors, supply distributors and manufacturers.

Obtained Product Data Specifications via Internet and direct from manufacturers, created submittal package for specific projects.

Everglades Association / National Park Partner

Trained new colleague in the above operations of assisting visitors with the selection and sales of merchandise, successfully completing routine sales transactions.

90 day Performance Review from Everglades Association (FNPMA) shows consistent outstanding rating in every category possible, contributing to pay raise.

Wells Fargo Insurance/ Marsh Advantage America

Advanced to Team Leader of Technical Unit; Trained colleagues which relieved primary technical duties. Assisted Client Representatives in processing functions, pursued General Lines 2-20 Agent License.

Obtained license April 2001; Promoted to Client Representative responsible for Commercial Lines "book of business" (all client accounts assigned to Client representative).

Maintained book of business, reviewed insurance needs, requested appropriate coverage, negotiated renewals, processed insurance policies for multiple insurance companies, including rewriting of polices.

Assisted in process of several commercial line “book rolls” (selling mass client accounts to Insurance Companies) during acquisitions.

Lutgert Smith-Lesher Insurance

Tasked and obtained knowledge of all functions for new multi-line phone system, taught to 30 colleagues.

Maintained employee personal records i.e. vacation, personal, sick time, secondary to process via mail postal machine.

Administered training to subordinate colleagues on job operations.

Promoted to Small Commercial Lines Customer Service Representative "in training"

Processed insurance policies for multiple insurance companies including renewing and rewriting of policies working with Windows based Applied System.

EDUCATION

Eppley Institute for Parks and Public Lands – 501 N. Norton Ave. Suite 101 Bloomington, IN

Introduction to National Park Service – Organization of National Park Service

Certificate of Completion - August 6, 2010

Foundations of Interpretation – Certificate of Completion - August 8, 2010

Conservancy of South Florida – 2010 Eco tour Provider Series Southwest Florida

Connections From Copepods to Constellations - Completion Certificate: September 16, 2010

Florida Department of Insurance - Tallahassee, FL

Professional - Licensures and Certifications: 04/13/2001

TYPE AND CLASSES: 2-20 General Lines Insurance License # D072083

2-20 General Lines Insurance (Property, Casualty, Surety, Marine, Health and Miscellaneous Lines) Florida Statutes 626.015 defines a “General Lines Agent” as an agent transacting any one or more of the following kinds of insurance: Property, casualty, surety, health and marine and miscellaneous lines. Florida Statutes 624.604 defines “PROPERTY INSURANCE” as insurance on real or personal property of every kind and of every interest therein, whether on land, water, or in the air, against loss or damage from any and all hazard or cause. Florida Statutes 624.605 defines “CASUALTY INSURANCE” as insurance against vehicle, liability, workers' compensation and employer's liability, burglary and theft, personal property floater, glass, boiler and machinery, leakage and fire extinguish equipment, credit, credit property insurance, malpractice, animal, elevator, entertainments and miscellaneous lines.

The Certified Professional Insurance Agents Society Richmond, VI - US Certification - 3/2002 Relevant Coursework, Licensures and Certifications: Certified Professional Insurance Agent - Designation - Sales Wise Success Conferment Date: March 7, 2002

Florida Association of Insurance Agents Tallahassee, FL US Certification

Relevant Coursework, Licensures and Certifications: Pursuant to achieve designation of:

Accredited Advisor in Insurance / Received Certification of Completion in following courses:

Workers Compensation Law and Policy - 4 Credit Hours

08/29/02 It's The Law: Florida Workers Compensation Statute

9902 Generic-L/H/V, General Liability & Title - 28 Credit Hours

Agency Operations and Management:

10/02/02 AAI 83 A; Principles of Agency Management

10/03/02 AAI 83 C; Agency Management Tools and Processes

11/12/02 AAI 83 B; The Insurance Production Environment

02/19/02 AAI 81 B; Foundations of Insurance Production Personal Insurance

General Lines - 38 Credit Hours - 08/29/02 Condominium & Other Congregate Living F

10/01/02 AAI 81 A; Foundation of Insurance Production Principles of Insurance

12/04/02 AAI 82 B; Multi-Lines Insurance Production Other Commercial Insurance

02/18/03 AAI 82 C; Multiple-Lines Insurance Production Specialized Insurance and Bonds

03/12/03 AAI 82 A; Multiple-Lines Insurance Production Commercial Liability Insurance

James Lorenzo Walker Technical Vocational Center - Naples, FL US - 120 Hours

Licensures and Certifications: Nursing Assistant Certification Department of Business and Professional Regulation State of Florida Nursing Assistant Certification # 0694D288723080

Praise: Excellent in all areas and interacts well with others. Instructor: Ann Heusser, RN

Barron Collier High School -Naples, FL- High School Diploma or equivalent 12/1990

AFFILIATIONS

Copeland Baptist Church, Copeland, FL– May 2006 to Present, Church Member and Registered Agent - Church Treasurer October 2009 to November 2011, Church Council, Sunday School Teacher / Substitute, Collier County Jail Lay Minister for Women, Certificate of Appreciation and Grateful Recognition; Received - June 27, 2010

I Can H.E.L.P. Foundation, Copeland, FL – October 2007 to Present - Secretary / Officer

Non-Profit outreach organization; mission to help those devastated by fire and provide financial assistance with funeral expenses to family members who can not afford the cost.

Record minutes of the meeting, type minutes to disseminate and present at next meeting.

Assisted to establish Foundation, by-laws, mission statement and promote its purpose and mission to the public.

Collier County Sheriffs Office - Prevention Planning Team – Everglades City, FL

Freedom from Chemical Dependency (FCD) – Actively involved in several groups since inception to November 2011 with development of groups and identifying needs of community.

REFFERENCES

Reference Type: Personal / Professional

Rev. John H. Gilmore, Copeland Baptist Church Pastor

Reference Type: Professional

Isobel Kalafarski, Lead Park Ranger, Big Cypress National Preserve

Reference Type: Personal / Professional

Jeff Walls, President - Schear Corporation

Reference Type: Professional

Laura McMullen, Supervisor - Everglades Association

Reference Type: Personal / Professional (Previous Church Member and Church Council Chairman)

William Melendez, Facility Manager - White Sands National Monument

Reference Type: Personal

Michael O'Leary, Aviation Operation Specialist - Big Cypress National Preserve

Reference Type: Personal

Jerome Brownlee, CEO, President - American Airboat Tours

Reference Type: Professional

Linda Ramsey, CPCU, CRIS – Risk Consultant - Lykes Insurance Group, Inc.

(Contact information provided upon request)

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