Manager Operations
Resume:
Ronald C. Walls
Memphis, TN 38125
Home 901-***-****
Cell 901-***-****
OBJECTIVE
______________________________________________________________________________
To obtain permanent employment in Operations Management that allows use of acquired logistics, operations, supervisory and leadership skills with the opportunity to gain new skills and advance.
EDUCATION
Bachelor of Arts Degree, Mass Communications - JACKSON STATE UNIVERSITY, Jackson, MS
CAREER ACCOMPLISHMENTS AND EXPERIENCE
Williams-Sonoma Distribution Center, Operations Manager-Personalization (seasonal) 9/2011- Present
Effectively organize and control 80 plus employees in light manufacturing of personal home products at the Sonoma Cove Distribution Center.
Develop and implement departmental changes enhancing workflow optimization.
Provide assistance to upper management in the planning and productivity of the Operators and QA personnel.
Manage employee’s time and attendance using the Kronos time system and evaluate Performance and safety rates for each employee.
Manage and mentor leads and the work group as a whole.
Maintain budget for time scheduled, time worked, overtime and down time.
Utilize LEAN and 5S tools to research production and warehouse efficiencies.
Provide leadership to work group for keeping damages and rework to a minimum.
Direct group conformance in processing express products (GoldRods) from picking to personalization, to shipping of product.
Utilize PKMS and Reddwerks Omni Pick warehouse systems to locate, pick, research products and cartons.
Monitor utilization of each machine in the work cell to ensure employee productivity.
Ensure the timeliness, quality and effectiveness of all processes performed within a given area of responsibility.
FEDEX Express Hub Operations Manager Night Sort 1/08 - 12/2010
Provide leadership and direction to 26 employees for timely and productive unloading of containers for distribution to the Matrix and other sort areas while meeting production goals.
Manage the Bulk Trailer input with up to 12 trailers being unloaded at a time and making sure all trailer information is being put into the FEDEX Truck Control System.
Manage the completion of d accurate Paperwork and Training for the Work group.
Plan in the use of staffing and employee work hours along with assets, by volume projections and meeting production goals. To monitor employee performance and to ensure all performance objectives are understood and met by each employee. Use knowledge of Leadership Skills, AT or Quality Action Teams, Safe Work Methods and training in the Continuous Process Improvement or LEAN techniques to meet company profit goals. Knowledge of Fedex worldwide tracking and inventory control systems.(COSMOS)
FEDEX Express Hub Operations Manager Day Sort 3/04 -1/08
Provide leadership and direction to 32 employees daily for a timely and productive unload of containers for the Day Sort Operation. M
Manage the timely unloading and movement of Bulk trailers (Yard Mules) in support of the Sort Operations. Also supervise the unloading of pallet trailers with forklift drivers.
Courtyard Input point person for the Secondary 12 Contingency Plan in conjunction with the Hub Operation Control Center.
Manage productivity and safety goals during work hours. Maintain proper operations and employee paperwork and ensure all employees training is current.
Utilized knowledge of Leadership Skills, QAT or Quality Action Teams, Safe Work Methods and training in the Continuous Process Improvement or LEAN techniques to meet company profit goals.
Federal Express Corporation, Sr. Communications Specialist, 10/86 – 3/04
Responsible for lighting, videotaping and recording productions in the field and studio for employee communications, training, and public relations programs. Also developed methods of improving corporate quality standards in the production of video programs through analyzing and evaluating video production problems. Other responsibilities are as follows:
Coordinate administrative and technical functions of the video productions specialist.
Develop processes to maximize video production capabilities.
Develop training videos for safety in the work area and productivity
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