Program Analyst
Resume:
SONAL BAHL
* ******* ******, *** #** Email: **********@*****.***
New Brunswick, New Jersey – 08901 Cell: 914-***-****
PROFESSIONAL SUMMARY
A healthcare professional with over 10 years of experience in clinical and administrative aspects of healthcare including a proven track record in delivering high quality solutions within time and budget in the areas of healthcare administration, data analysis, business development, policy development, strategic planning, project management and revenue cycle management. A self-motivated, hard working and an effective communicator.
PROFESSIONAL EXPERIENCE
Trinitas Comprehensive Cancer Center, Elizabeth NJ - A full service health care provider serving the Central and Eastern region in the state of New Jersey.
Patient Navigator Program Analyst, Currently employed since December 2011
Project Management – Developed a project plan and managed day-to-day execution of project activities for the entire life cycle of the breast health patient navigator program.
Program Development – Developed a multi-disciplinary patient navigator program for minimizing barriers towards timely access to breast healthcare services. Ensure the program is in compliance with guidelines of the National Accreditation Program for Breast Centers (NAPBC), American College of Osteopathic Surgeon (ACOS) and the Oncology Roundtable. Developed program assessment and operational tools, care management guidelines, software selection, newsletter communications and organize support group sessions for breast cancer patients at Trinitas.
Performance Improvement – Identified bottlenecks through analysis of existing processes and propose improvement measures.
Physician Outreach – Initiated physician outreach; manage marketing activities to maintain positive working relationships with key internal and external customers.
Compliance – Analyzed data of clinical information to develop quality indicators to maintain compliance with the National Accreditation Program for Breast Centers (NAPBC).
Administrative Resident, June 2011 – November 2011
Strategic Planning – Developed continuing education activities to enhance Hospital Consumer Assessment of Healthcare Providers and Systems (HCAPHS) scores and leverage enhanced revenue streams related with the Medicare value-based purchasing.
Clinical Operations – Established the framework for implementation of the Patient Navigator program at Emergency Department, which resulted in a 15% savings in ED utilization costs for the fourth quarter, 2011.
Business Planning – Developed feasibility and cost analysis for procurement of medical equipment for Interventional Radiology and Diagnostic Radiology departments. Developed the request for proposal and business plan for utilization of DaVinci Robot to enhance Trinitas ability to provide advanced medical care in the area of bariatric surgery.
Marketing – Developed marketing plan for Total Joint Program and Foregut Bariatric Surgery Program which resulted in an increase of surgical procedures.
Medical Staff Office – Managed activities related to initiation, planning, executing and controlling of automation of privileging process. Developed processes to ensure physicians are in continual compliance with credentialing requirements. Developed privileging framework within Morrisey to comply with regulations of New Jersey Board of Medical examiners, Centers of Medicare and Medicaid Services in accordance with The Joint Commission Standards.
Financial Budgeting – Collaborated with executive team in efficient management of cash flow and capital assets to the tune of $40 million for fiscal year 2012.
Data Analysis – Analyzed data related to Venous Thrombo-embolism (VTE) assessment and preliminary cause of deaths to ensure compliance with American Recovery and Reinvestment Act (AARA).
Leadership – Active member of Education Committee contributing towards planning, program development and event coordination of monthly and continuing education programs for American College of Healthcare Executives (ACHE) – New Jersey chapter.
Wright Center for Graduate Medical Education, Scranton PA – A training facility for primary care internists in North Eastern Pennsylvania.
Administrative Intern, March 2011 – May 2011
Community Health Initiative – Pioneered early adoption of health information exchange to facilitate information sharing, adoption of recent health practice trends and promote awareness of state and federal regulations for safety net providers in the area.
Marian Community Hospital, Carbondale PA - A catholic community hospital providing healthcare services in Northern Lackawanna Valley region, Susquehanna and Wayne counties in North Eastern Pennsylvania.
Administrative Intern, August 2010 – January 2011
Healthcare Quality Improvement – Analyzed, designed and developed “Hospital Survey on Patient Safety Culture”, AHRQ 2010.
Geisinger Health System, Bloomsburg PA - An integrated health services organization serving more than 2.6 million residents in Central and North Eastern Pennsylvania.
Administrative Intern, June 2010 – November 2010
Health IT – Contributed towards research and project management activities for service request submission, development and testing of ABN application, change management, process management and planning implementation and training phases of Advance Beneficiary Notice.
Scranton Temple Residency Program, Jermyn PA - A dedicated training facility for primary care internists in North Eastern Pennsylvania.
Administrative Intern, February 2010 – October 2010
Health Policy – Contributed towards implementation of processes to qualify Scranton Temple Residency Program (STRP) as a Federally Qualified Look-alike Status (FQLA). Such qualification status expanded revenue streams of STRP through enhanced Medicare and Medicaid reimbursement and eligibility for federal grants and programs.
Northeast Regional Cancer Institute - A non-profit community-based agency which focuses on research, community & patient services and survivorship in North Eastern Pennsylvania region.
Administrative Volunteer, March 2010 – February 2011
Statistical analysis of data in SPSS to assess the effect of diet on colorectal cancer.
Century Dental Associates, NY
Dental Office Coordinator/Certified Dental Assistant, October 2007 – April 2008
Managed both front office and clinical care for 7000 patients/year.
Dr. Vijay Nariani, DDS, Lyndhurst NJ
Dental Office Coordinator/Reimbursement Specialist, February 2005 – March 2006
Managed revenue cycle activities for a busy pediatric and general dentistry office. Responsible for pre-eligibility determination, claims management for public & private insurance payers. Multi-tasked as dental assistant and surgical dental assistant to deliver care for approximately 9000 patients/year.
North Jersey Oral and Maxillofacial Surgery, Teaneck NJ
Surgical and Oral Implant Assistant, October 2003 – February 2005
Oral Surgical Assistant – Rendered specialized oral surgical care to13000 patients/year.
Wahi Dental Clinic, Jalandhar India
General Dentist, June 1999 – October 2001
General Dentist – Provided dental services, which include tooth extractions, oral surgery and closed reduction of maxillofacial fractures for approximately 10000 patients/year.
EDUCATION & CERTIFICATIONS
Masters of Health Administration (MHA) from University of Scranton, Scranton PA, 2011
Bachelors of Dental Surgery (BDS) from University of Pune, India, 1999
Certified Associate Project Management (CAPM), projected for February 2012
Mastering Managed Care – HFMA, projected for March 2012
PROFESSIONAL AFFILIATIONS
American College of Healthcare Executives (ACHE)
Student Member, Healthcare Financial Management Association (HFMA)
Student Member, Project Management Institute (PMI)
Student Member, Medical Group Management Association (MGMA)
AWARDS & RECOGNITION
Elected to “Who’s Who Among Students in American Universities and Colleges”, 2011
ADDITIONAL SKILLS
Microsoft Office Suite, MS Project, Microsoft Visio, SPSS, Sunrise Clinical Manager.
Mammography Reporting Systems, Envision, Grant writing, Oracle & Morrisey-MSOW & PCCB.
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