Resume of Cynthia Winkley

CYNTHIA WINKLEY

** ****** ****** ***. * • Plymouth, MA. 02360 • 774-***-**** • **************@*******.***

QUALIFICATIONS SUMMARY

High energy administrative professional with over 13 years experience. Proven ability to multi-task in a fast-paced environment, complete projects efficiently and on time and work well both independently, and as part of a team.

EXPERIENCE

2008-2008 Coler & Colantonio, Norwell, MA

Administrative Assistant

· Responsible for accounting functions such as entering invoices and paying monthly bills

· Assisted Division Manager with monthly spreadsheets and expense itemization

· Coordinate travel arrangements

· Maintain general office space and ordering of necessary office supplies

· Responsible for incoming and outgoing shipments of confidential documents and various equipment

· Sort and distribute mail & office correspondence

2007-2008 Harbor Medical Associates, Weymouth, MA

Receptionist

· Managed front desk operations in a busy doctor’s office interacting closely with patients

- worked with patients to confirm eligibility for insurance

- scheduled patient appointments

- answered and directed all incoming calls

· Responsible for handling confidential and medical records and sensitive materials on a daily basis

- pulled charts for appointments

- maintained internal filing system for patient charts

· Assisted billing department by handling all incoming calls and transferring to the appropriate insurance department, maintaining filing system and keying in patient demographics

2005-2007 Lennar Corporation, Fort Myers, FL

Front Desk Receptionist

- Greeted and assisted all customers in professional and friendly manner

- Responsible for busy multi-line phone system and directing calls to appropriate areas

- Ordered and maintained office supplies

- Sorted and distributed incoming mail

- Responsible for all incoming and outgoing shipments

1999-2005 Blue Cross Blue Shield of Mass, Rockland, MA

Provider Services Associate

· Processed daily written correspondence, sorted and distributed to appropriate areas

· Responsible for extensive claims processing system updates:

- retrieved all claims, check and explanation of benefits

- tracked claims and close records

- faxed and mailed provider requests

Provider Enrollment and Credentialing Associate

· Processed queries to National Databanks to determine eligibility of applicants for network participation

· Scanned and indexed documents into Imaging System

· Developed and maintained office filing system

1996-1999 Aramark Uniform Services, Norwell, MA

Customer Service Representative

· Answered telephone inquiries and orders for customers

· Prepared Artwork for new customers and custom embroidery/screen print orders

1995-1996 Rountree Associates, Plymouth, MA

Customer Service Representative

· In charge of contacting clients with overdue accounts

· Worked with clients to settle outstanding accounts

· Successfully diffused volatile customer situations

Skills Microsoft Outlook, Excel and Word, Advantage, TPS and Nasco systems

Extremely strong communication/customer service skills

Education 1983-1985 Plymouth Carver High School Plymouth MA

Interests Outdoor activities (Power Walking, Biking, Tennis, Golf, Jet Skiing, Snow Mobile, Gardening)

Arts and Crafts

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