Manager Customer Service
Resume:
Paula L. Joachimowski
********@*******.***
Strengths Include:
Welcoming Personality
Efficiently managing projects and associated timelines
Multitasking in fast paced, service oriented environment
True Customer Service Skills
Creative problem solver, with the ability to maximize profits, motivates staff and resolve conflict.
HOSPITALITY EXPERIENCE:
Hospitality and Culinary Management
Front and Back of the House Operations
Professional Chef
Hands on Banquet Mgr
Budgeting and Cost Control
Restaurant Manager
Safety and Sanitation Quality Control
Vendor and Inventory Management
Guest Service Excellence
Scheduling and Payroll
PROFESSIONAL SUMMARY
EDUCATION AND CREDENTIALS:
Trained Chef at Culinary Institute of Florida
PROFESSIONAL EXPERIENCE:
Holiday Inn, WPB - West Palm Beach, FL February 2011 – Current
Catering and Banquets Director
• Responsible for maintaining balance between floor supervision, administration, employee training and mentoring, and hosting/communicating with groups.
• Supervise banquet set up and the function itself and coordinate the services of other departments (Event Coordinators, Catering/Sales, Culinary & Stewarding), purchasing/rental of event utilities (linen, glassware, table settings, etc.), manage contractual services (linen cleaning, carpet cleaning)
• Responsible for managing all of catering food costs & labor costs
• Assist outside vendors in order to achieve optimum operational performance.
• Coordinate, direct and staff all hotel Events
• Directly responsible for hiring training and managing all wait staff stewards and attendants.
• Increased Customer Satisfaction
• Exceeded Catering and Restaurant sales by 15%
Sodexo at Palm Beach Atlantic University, West Palm Beach, FL 2009– 2010
Catering Director
• Responsible for managing inventory, food costs, labor costs and supplies for 1.3 million in Catering & Conference business in the University.
• Proactive customer interaction to ensure consistency in quality, presentation and overall event success.
• Recruited and Hired excellent staff based on attitude and aptitude, resulting in a zero % turnover after 1 year.
• Scheduling and training of hourly staff
• Collaborative planning with multiple departments
• Menu development, Budget analysis.
WCI / Evergrene Gated Community - Palm Beach Gardens, FL 2007 - 2009
Tiki Bar Restaurant Manager and Banquet Manager
• Meet with customers to discuss and plan all aspects of Catered Events.
• Coordinated and Directed numerous social and holiday events for Residents and the Club House.
• Work Directly with Club House Committees translating ideas and concepts into successful casual and formal events.
• Menu Development for the Tiki Bar and Resident Menu.
• Reduced Inventory Costs
• Coordinated culinary and service teams to assure the events were properly set up and staffed.
• Directly responsible for hiring and managing all wait staff and club attendants.
Details Delivered & Sea Witch Rum Cakes - Jupiter Beach, FL 2000 - Present
Owner/Chef
• Planned/organized successful business startup and manage all daily operations, providing expert private chef, event planning and catering services nationwide.
• Develop all menus/execute and manage all food preparations
• Organize and direct all special events ranging from private, elegant dinner gatherings to large "Galas" with up to 200 guests.
• Experienced in both individual and corporate accounts
• Baker & Sales of various rum and specialty cakes
• Catering and Private Chef both on & off site.
REFERENCES
Furnished upon request.
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