Mecah Hill
**** ***** **, **. *****, MO *****
Phone: 314-***-****
Email: ******@*****.***
O B J E C T I V E
To obtain a prominent position with a progressive organization, that will support and enable me to utilize my adaptability, analytical, communication, customer service and organizational skills.
A C H I E V E M E N T S
Safety floor focal, Lean focal, Diversity and Survey team member.
Knowledgeable in LAN / WAN networks, TCP/IP, Network Protocols, and Telecommunications. Switch Provisioning. Installation of Operating Systems: Windows Applications, Me, NT Server, Windows NT, and Windows 2000. Odysssey,Proficient Apple Works, Inspiration, in Word, Excel,MS Project, PowerPoint, and Word Perfect. Familiar with, Reserve, AXI, and Outlook2000 databases.
E M P L O Y M E N T H I S T O R Y
Information Management Rep, Enterprise 04/2011- present
Manage and analyze the transfer and implementation of all information pertaining to rental for Domestic and International contracts with the Alamo/National Tour Operations.
Transition, maintain, and be responsible for all rates, products, rules, policies, and contract IDs for all corporate accounts and marketing promotions.
Troubleshoot and recommend practical solutions to problems for Corporate Account Managers, and/or other Field Operations.
Research and provide support for corporate accounts/promotional customer numbers having difficulties booking reservations through the contact centers, websites or travel agent systems
Financial Service Support Rep, Boeing (VOLT) 10/07- 12/08
Shared Services Department used analytical skills to process and support daily management of work duties, contributing to team success in creating weekly and monthly metrics. Project leader and focal for all address changes requests that come to our group.
Set up supplier codes, and change names and addresses for suppliers using Supplier Code II, BEST, and ERP databases.
Manage Workflow system
Assist in handling WIPRO analyst questions, training staff, creating and updating Wrote the mail mailbox Standard Operating Procedures.
Responsible for providing assistance to customers, business partners, and employees.
Ensured the accuracy and security of sensitive financial records.
Responsible for incoming requests from the GRP Supplier Profile Mailbox and distributing the requests accordingly.
Responsible for processing supplier profile information in accordance with Boeing policies and procedures Assist the ESPA team on special projects such as; burn down plans, work-queue, duplicate research and consultant research
Day of Install Technician, Charter Communications 11/05-05/07
Troubleshooting and setup installs for Voip telephone with techs in field
Provisioning telephone numbers in the switch
Managed work load and all application in this field
MTA provisioning, porting numbers, telemetry readings from LECS & ILECS
Use CSG & ICOMS billing systems to coordinate all aspects of phone installs
Update tracking reports and work orders,
Coordinate requests for changes, supplements, suspensions and disconnects. Help maintain and collaborated with team to ensure a successful team environment.
Computer Aide, Ferg-Flor School District 02/03-01/04
Troubleshoot Mac 9.0 and 9.5 OS and Ibook Computers
Assist teachers and Librarian with classes in labs and classrooms
Update software Word processing, Excel, Powerpoint applications as needed
Train teachers and students on various software applications
Add and Manage users rights and workgroups tiers in Mac Manager
Maintain computers in eleven labs and maintenance upkeep with software on all computers
Service Support Representative, IBM 01/01 – 08/01
Installation and disposal of Dell Desktop and Laptop computers, scanners, zip drives, and printers.
Backing and recovering files from the server.
Upgrading Windows NT operating system to Windows 2000 on user computers.
Wiping data off hard drives with ghost software.
Removing and adding memory, hard-drives, floppy drives and CD-ROMs.
Basic troubleshooting
Administrative Assistant / Data Entry Clerk, Monsanto 02/00 - 01/01
Arranged travel requests and business meetings using AXI Travel and Outlook 98 programs.
Supported staff with analyst of SAP reports.
Ordered office supplies, stocked and inventoried supplies, returned and received office supplies.
Reserved conference rooms for staff meetings, ordered various services, and received messages.
Heavy data entry on a tracking database system.
Cataloged books using a computer database.
Maintained proficient files and assisted in any other related duties as needed
E D U C A T I O N
ITT Technical Institute, Earth City, MO
June 2002 - Associates of Science Degree -Information Technology Computer Systems Networking
GPA - 3.7 / 4.0
Lindenwood University
October 2011 – Present
BS – Business Administration
GPA – 3.6 / 4.0