Customer Service Insurance

JOANN LOWERY

P.O. Box ****

York, PA *****

Phone: (H) 717-***-****

Email: eejlowery@yahoo .com

EXPERIENCE

Sept 2008 to Present

Dispatcher

ES3,York,Pa

Check incoming and outgoing products that are damage on trailers.

Record information through data entry using WMS, Lean Logistics and Wherenet

Filing, Coping, Customer Service, Answer phones

Jan 2007 to Sept 2008

INSURANCE VERIFICATIONS

Select Medical, Mechanicsburg, PA

Check to ensure that appropriate changes were made to resolve customers' problems.

Complete contract forms, prepare change of address records, and issue service using computers.

Confer with customers by telephone or in person in order to provide information Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Determine charges for services requested, Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes,

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as adjusting bills.

Review claims adjustments with claims.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Detailed Work Activities

Oct 1997 to 2008

Present ASSISTANT GROUP SUPERVISOR

Perry County Day Care, Duncannon, PA

•Working in friendly environment to enhance children’s learning skills to develop for kindergarten, attend weekly meetings, monthly trainings, work as team player.

Mar 1998 to Jan 2007

EDUCATIONAL PARAPROFESSIONAL

CAIU, Summerdale, PA

•Perform duties that are instructional in nature or deliver direct services to students or parents, another professional has ultimate responsibility for design and implementation of educational programs and services.

•Prepare lesson outlines and plans in assigned subject areas, and submit outlines to teachers for review.

•Type, file, and duplicate materials.

•Use computers, audiovisual aids, and other equipment and materials to supplement presentations.

•Collect and analyze survey data, regulatory information, and demographic and employment trends, in order to forecast enrollment patterns and the need for curriculum changes.

•Review and evaluate new and current programs to determine their efficiency, effectiveness, and compliance with state, local, and federal regulations; recommend any necessary modifications.

•Review and interpret government codes, and develop procedures to meet codes and to ensure facility safety, security, and maintenance.

•Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.

•Analyze operational or management reports or records.

•Analyze organizational operating practices or procedures.

•Analyze survey data to forecast enrollment changes.

Nov 1993 to Sep 1995

PHARMACY TECHNICIAN

Rite Aid, Philadelphia, PA

Add measured drugs or nutrients to intravenous solutions under sterile conditions to prepare intravenous (IV) packs under pharmacist supervision.

Answer telephones, responding to questions or requests.

Assist customers by answering simple questions, locating items or referring them to the pharmacist for medication information.

Clean, and help maintain equipment and work areas, and sterilize glassware according to prescribed methods.

Compute charges for medication and equipment dispensed to hospital patients, and enter data in computer

Establish and maintain patient profiles, including lists of medications taken by individual patients.

Fill bottles with prescribed medications and type and affix labels.

Maintain proper storage and security conditions for drugs.

Mix pharmaceutical preparations according to written prescriptions.

Operate cash registers to accept payment from customers.

Order, label, and count stock of medications, chemicals, and supplies, and enter inventory data into computer.

Price and file prescriptions that have been filled.

Receive written prescription or refill requests and verify that information is complete and accurate.

Supply and monitor robotic machines that dispense medicine into containers, and label the containers.

EDUCATION

Elizabethtown College

Business

CERTIFICATIONS

MEDICAL from Hanover LPN School

COMMERICAL ART from York County Technical School

SKILLS, QUALIFICATIONS, AND ACHIEVEMENTS

Cub Scouts Leader and Coach

2 Year(s) Experience

Helping children reach their goals and

achievements

Contact this candidate