Customer Service Electrical Engineer

Tiawana Shepherd

**** ******* *****

NW Kennesaw, GA 30152

609-***-****

*************@*****.***

SUMMARY OF QUALIFICATIONS

• Strong background in Data Entry, Records Management, and Medical Billing & Coding

• Diverse experience in Customer Service and Administrative Support

EDUCATION

Ultimate Medical Academy – Tampa, FL 2011

Medical Billing & Coding Diploma- Working towards CPC Certification

Studies Included:

• Medical Terminology

• Anatomy & Physiology

• Disease Processes

• Health Care Settings & Payers

• Diagnosis Coding from Medical Records

• Insurance Claim Billing & Processing

• Government & Third-Party Payers

• Managed Care (HMO, PPO & POS)

• Medical Office Procedures

• Reimbursement Systems

• Facility Billing

• Electronic Medical Records (EMR)

• TRICARE, Medicare & Medicaid

• Keyboarding & Word Processing

• Medical Practice Management Systems

• HIPAA Guidelines

• MOSS & MEDISOFT

• CPT-4

• HCPCS

• ICD-9-CM

PROFESSIONAL EXPERIENCE

Harrah’s Casino and Race Track – Chester, PA 9/09- 01/2010

Customer Service

• Perform a wide range of customer services duties to assist customers while playing slots

• Provides direction and instructions

New Jersey Transit – Atlantic City, NJ 01/01-09/08

Electrical Engineer

• Responsible for maintaining top performance of railroad signs and lighting

• Emergency repairs to underground cables and crossing areas

Respond Day Care INC. – Winslow, NJ 01/2000-12/2000

Teachers Aide

• Communicate effectively with colleagues and daily operations

• Processed paperwork and assist teacher with care for children

Oral Care, Marlton, NJ 1999

Front Office

• Provided assistance medical billing issues

• Took inbound calls with complaints and about quick resolution

SKILLS & ACCOMPLISHMENTS

• Demonstrates impeccable attention to detail in maintaining accurate records

• Capably manages multiple priorities in a fast-paced environment

• Remains optimistic and persistent even under adversity

• Uncompromising integrity and work ethic

• Committed to personal growth and development

• Passionate about healthcare and a transition into the medical field

• Familiar with computer systems and applications including MS Office and Medisoft Software

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