Manager Customer Service
Resume:
CASSIE D. OWENS
Springfield, MO 65810
Cell: 417-***-****
Email: rszh2a@r.postjobfree.com
OBJECTIVE
I am seeking a position as a Human Resources Manager. I have excelled in a high-stress sales position, and want continue to challenge myself in my next job. I want a position that will utilize my business knowledge and maximize my education, for the betterment of my future employer.
WORK HISTORY
Jul 2008
to
Oct 2011
Executive Client Advisor
Reliable BMW
Springfield, MO 65809
This position demanded that each Client Advisor form and manage strong relationships through constant communication and follow-up, with each customer. It was the duty of the Advisor to not only sell, but present each customer with a detailed overview of each vehicle that is geared specifically to the client. Each Advisor was expected to manage and met a projected goal each month, with an average of no less than 8.5 units per month (the national average.) By their own means, each Advisor was to promote and gain new clientele through social networking, cold calls, family and friends, and (most importantly) referrals. Each Advisor was expected to maintain the highest level customer service, which demanded a personal relationship based on trust, respect, and availability of the Advisor for the client. Above all, Client Advisors were expected to be poised and confident in a ultra competitive selling environment, by being detailed oriented and being able to multi-task effectively.
Promoted from Toyota Sales
Had an annual average of 12.2 units per month
Received "Profiles in Achievement" from BMW North America (2 times)
"Top 3 Salesmen" Award (9 times)
Chose to Attend New X3 Launch in Spartenburg, NC
Feb 2008
to
Jul 2008
Sales Associate
Reliable Toyota
Springfield, MO
**same as above
Promoted to BMW in less than 5 months
Aug 2007
to
Dec 2007
Office Manager
DAACS International
Rockhampton, Queensland, Australia
The Office Manager was expected to maintain, as well as generate new clients over the phone. The Office Manager was required to assist the Director of Operations in any of the daily "to-dos." Reviewing projects and preparing status reports per week, were responsibilities of the Office Manager. The Manager was mostly required to make sure that all projects were met by their deadlines.
Received valuable business experience
Received International travel and work experience
EDUCATION
Aug 2003
to
Apr 2007
Baylor University
Waco, TX
Biology
Aug 1999
to
May 2003
Bolivar High School
Bolivar, MO
National Merit Scholar
REFERENCES
Mr. Dan Cobb-Chief Technology Officer/HealthMEDX
Dr. Shachar Tauber-Eye Surgeon/St. John's Clinic-Eye Specialists
Mrs. Raylene Appleby-Owner & Operator/PJC Insurance
Contact this candidate