Manager Project

ANKUR GARG

*** ***** ****** ****** ******, NY ***14 Cell: 347-***-**** ********@*****.***

DIRECTOR OF IT

EXECUTIVE SUMMARY

Accomplished and technically savvy IT professional with diverse experience across all aspects of technology management and project leadership. A deep knowledge base and collaborative spirit facilitate team-based environments that maximize productivity, efficiency, and loyalty at every level of the corporate structure. Exceeded all expectations in fulfilling immediate goals and long-term objectives. Strategic decision making skills, maximizing success in seizing new business opportunities.

CORE COMPETENCIES

IT Infrastructure Design Project Management Technology Strategy

Deployment / Migrations IT Strategy & Security Staff Leadership

International Experience Compliance Process Improvement

Technology Streamlining Network Administration Technical Documentation

Risk Manager Help Desk Manager Disaster Recovery

RECENT EMPLOYMENT EXPERIENCE

BRUNSWICK GROUP, New York, NY 2004 – Present

An international corporate communications partnership with 20 global offices, 600 staff members

IT DIRECTOR

Oversee all technology operations for the northeast IT group, which included four offices as well as a Data Center to ensure alignment with business objectives. Ensure all service level agreements are met for the user community by creating and maintaining application portfolios for each department. Direct all activities of the technology group, which included managing six staff members and coordinating all activities. Ensure adherence to all company regulations.

Key Achievements:

Saved the organization $65K by opening a new branch within a short period of time through negotiations and strong vendor relationships.

Led all centralization of technology and reduced company overhead, saving the budget over $2M by centralizing technologies in remote branch offices, reducing maintenance costs and overhead.

Reduced downtime and improved response time by creating weekly reports on monitoring and service desk and network stats to alert of any system issues.

Managed the office relocation project, including HVAC, electrical, and drawings of build outs, which included all design and layout of the office, preparing budgets, and managing power and cooling requirements.

Spearheaded the implementation of a global WAN, reducing downtime and loss of business.

Established a team of four service desk staff members from ground up, which included setting up all logging systems, and meeting SLA’s and proper escalation procedures.

Built out 24/7 monitoring and production support organization using a follow-the-sun model

Consolidated phone systems from 4 locations with the majority using independent phone systems. Renegotiated with vendors to reduce service costs by 40%.

Improved business stakeholder relations, with increased accuracy and time savings by developing technology forecasting and prioritization strategy in conjunction with users

Brought uptime to 99% with application of network monitoring tools and training for help desk, vendor, and engineering teams.

NYU CANCER INSTITUTE, New York, NY 2003 – 2004

A world leader in the care of patients with cancer.

Technical Service Manager

Analyzed business needs and aligned all organizational objectives to meet all objectives. Performed all planning, direction, and coordination of technology activities. Partnered with decision makers to identify, recommend, and implement cost effective solutions. Provide direction to a team of four staff members.

Key Achievements:

Saved the organization $150K in technology services during the build out of a new 12-story state of the art Cancer Clinic facility

Built team from ground up, maintaining morale throughout challenging periods requiring extra tasks from limited number of employees.

Played instrumental role in cutover to Helpstar database and Help Desk support system

JPMORGAN CHASE, Brooklyn, NY 2000 - 2002

One of the most well known financial institutions in the world with $100K+ employees.

Network Administrator

Provided maintenance and support of the in-house computer network, which included all planning, development, installation, and configuration of network hardware and software. Analyzed and resoled complex technical issues.

Key Achievements:

Reduced backup costs by 10% through the implementation of quotas on user home directories

Led the migration project of server upgrades.

Supported local business IT needs: hardware, software, and training

EDUCATION AND PROFESSIONAL DEVELOPMENT

Executive Master of Business Administration (2012)

Rutgers University, Newark, NJ

Bachelor of Science, Computer Science (2002)

City College of New York, NY

Certifications:

A+, MCSE, CCNA, ITIL V3

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