Customer Service Quality Control

Louis Ahn

**** ********** ** ~ Marietta, GA ***62 ~ 770-***-**** ~ ********@***.***

Career Focus

________________________________________

Achieve the utmost professionalism and knowledge of every assignment I am responsible for in pursuance of continuous self-improvement

Education________________________________________Kennesaw State University Kennesaw, GA

Bachelor of Business Administration, Finance

December 2010

GPA: 3.25

Awards and Achievements________________________________________• Deans List for Fall 2009, Spring 2010, Summer 2010

• Georgia Hope Scholarship Recipient (4 years) for maintaining a 3.0 GPA or higher

Experience________________________________________ Retail (Customer Service Associate) CVS, Marietta, GA 5/2003 – 12/2005 • Conducted transactions and assisted customer inquiries

• Handled inventory stock and assigned them to designated locations

• Supervised new team members towards exceptional performance

• Forwarded customer call inquiries to various departments

Retail (Customer Service Associate) Gordon’s Jeweler’s 2/2006 – 12/2008

Alpharetta, GA

• Finalized credit card applications

• Managed customer database and shipment inventory

• Promoted and advertised products through customer interaction

• Provided excellent customer service in person and phone

Finance (Club member) Student Managed Investment Fund 1/2009 - 1/2010

Kennesaw, GA

• Applied strategic asset allocation on domestic equities to ensure a

profitable outcome

• Assessed Quantitative research models to forecast profits and losses

• Created and managed an investment portfolio

• Analyzed and reported financial data to create a sound investment plan

• Applied strong computer skills to create different financial models

Finance (Intern) North Western Mutual, Marietta, GA 1/2010 - 6/2010

• Prepared client files and proposals

• Developed a marketing strategy in order to accumulate a larger customer base

Finance (Intern) Moore’s Wealth and Management, Roswell, GA 6/2010 - 12/2010 • Prepared client files and proposals

• Managed and organized client database

• Possessed exceptional organization and attention to details

• Presented excellent written and verbal communications skills independently and team wise

• Collaborated with team efficiently to reach company goals

• Managed to multitask and adapt swiftly in a quick paced environment

• Demonstrated problem solving skills and initiative to work flexible hours

Education (English Instructor) JLS (Jeong Sang Language School) 1/2011 – 12/2011

Daejeon, South Korea

• Developed new teaching strategies and techniques

• Administered classroom preparation and management

• Completed monthly calls and progress reports to inform parents of children’s performance

• Implemented diagnostic tests and placements tests

• Storybooks, workbooks, essay writing, oral summary, debate, projects and reports

• Global, international experience. Multilingual

• Exuded ability to multitask in a fast paced environment and meeting deadlines

• Performed accurately and efficiently under pressure

• Applied MS Word, Excel, PowerPoint skills

Manufacturing (Shoe Repair) 1/2005 – 5/2012

Alpharetta, GA

• Controlled shoe supply materials planning and ordering

• Utilized scheduling procedures to efficiently coordinate business process

• Mediated and negotiated contractual obligations for business venture

• Oversaw the flow of shoe supply goods and services for customer needs

• Supervised day to day supply chain operations to ensure efficient flow of business

• Exercised data entry and other administrative duties

• Exhibited excellent time management skills in a busy atmosphere

• Displayed excellent analytic skills when confronted with multiple challenges

• Administered billing support, business sales support, and accounts receivable responsibilities

• Quality Control of product shipments

Community Service________________________________________• Restored and preserved wildlife for the Student Conservation Association

• Constructed and repaired houses for Habitat for Humanity

• Volunteered as an English instructor for Saehan Korean Presbyterian Church

May 30, 2012

Louis Ahn

1409 Grovehurst Dr

Marietta, GA 30062

To Whom It May Concern:

My name is Louis Ahn. I was born in Atlanta, Georgia and I graduated from Kennesaw State University on December 14, 2010. I’d been awarded the Dean’s List for three consecutive semesters for maintaining exceptional performance in my academic career, and I was a proud member of the Finance/Economic Club, International business Club, and Student Investment Fund. For community service, I volunteered in conserving natural habitats for the Student Conservation Association, built houses for Habitat for Humanity, and taught English to children at my church. My professional work experience consists of customer service and marketing at Gordon’s Jewelers, internship at NorthWestern Mutual and Moore’s Wealth Management, and an English teacher at a private institution in South Korea.

The primary reason why I pursued a position in South Korea was to immerse myself in a culture I never experienced. I believe my mission to Korea significantly patched the missing pieces of my identity into a more purposeful being, and thus, broadening my perspective on life, which it has. Learning is my passion, along with any factor that supplements my craving for ambition. My mission is to inherit as much knowledge as I can to contribute to society in a selfless way.

It brought me joy in teaching children. I hope that the knowledge they have gained from me will leave an imprint which will benefit our future society. It’s evident that I matured in a leadership standpoint by holding a teaching position. In retrospect, my insatiable intellectual aspirations derive from an impoverished lifestyle I came from. Having a mother who altered clothes, and a father who fixed shoes, I cannot begin to express my gratitude for the sacrifices that they have made for my brother and I. Witnessing their love for us by working multiple jobs during my childhood is a memory I cherish and carry every day; and it is the driving force behind my persistence and motivation in succeeding at any project I undertake.

I would describe myself as a meticulous and passionate individual who would perform his best at any given circumstance, and compensate for any shortcomings I may encounter during the process. I hope by now, I have convinced you enough so that you’ll regard me as a potential candidate for your program, and I look forward in hearing from you soon. Thank you for your time.

Sincerely,

Louis Ahn

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