Manager Software

MERLYMAR G DISCAR

*** ****** *****, #***, *********, California 95687 - 707-***-**** (C) - ********@*****.***

Career Overview

Professional, detail-oriented information technology specialist with over 25 years experience in a credit union environment. Motivated to drive projects from start to finish, independently and with a team. Professional expertise includes systems applications, disaster recovery planning, technical documentation, daily operations, software testing and implementation.

Qualifications

• Project management • • Strong analytical skills

• Excellent problem-solving abilities • • Hands-on and proactive

• Software testing & implementation • • Document management

Technical Skills

Skills

HP-UX, HP3000 935, 969, and HP A & N-Class Systems

Microsoft Office Suite Word, Excel, PowerPoint, Publisher

Adobe Software

SME Project management software, At Task Software

OnTime (Axosoft) Bug Tracking and Scrum Software

UC4 Scheduler, Vital Soft VisImage Report Writer

DocuShare Software, SPECTRUM (Financial Software)

Lund Disc Management Software, Query, Qedit, Suprtool

Accomplishments

Process Improvement

• Collaborated and managed a project with all departments to convert paper reports to an on line reporting system to ensure smooth work flow and efficient organization operation which resulted in eliminating 45% computer paper and savings of over $17,000 within 8 month period.

Operational and Project Management

• Installed, tested, and documented disaster recovery plan according to the credit union basic operational needs. Successfully opened four strategically located branches in a disaster recovery situation. Initiated and tested credit union transactions, train staff and managers in case of emergency.

• Collaborated with central processing department and successfully implemented an automated fee income process which generated an average income of $704,000.00 a year, also eliminate 3 hours of manual process for one staff.

Work Experience

PROBLEM SOLVED September 2011 to November 2011

Consultant

VACAVILLE, CALIFORNIA

• Provide software support for credit union clients.

• Initiate help desk tickets and track issues submitted through AtTask Software.

• Convert data formats and data mapping for a merger project. Extract data from core system using database extraction program.

• Document merger implementation process and internal standard operating procedures.

• Test, approve, and release programs for credit unions.

TRAVIS CREDIT UNION March 2004 to June 2010

Computer Operator II

VACAVILLE, CALIFORNIA

• Provide users with technical support for computer problems.

• Manage backup, security and user help systems.

• Adjust job schedules and priorities to meet operational demands.

• Monitor over 200 daily production jobs and over 350 month-end production jobs.

• Manage multiple statements processing for over 160,000 members on a monthly basis, including end of year tax forms processing.

• Provide help desk assistance to all end-users.

• Create, test, and implement custom departmental reports.

• Update and maintain standard operating procedures and technical documentations.

Computer Operations Manager July 2000 to March 2004

• Direct daily operations of department, analyze workflow, establish priorities, develop standards and

set deadlines.

• Recruit, hire, train and supervise three computer operators.

• Develop computer information resources, provide for data security and control, and strategic computing.

• Test and implement a disaster recovery plan with four operational branches.

• Manage a project to convert paper reports to an online reporting system.

• The process eliminate 45% computer paper a $6,695 cost savings in office supplies, which is equivalent to 240 boxes of computer paper.

• This project also saved 352 staff research hours, a total of $10,388, saving the company over $17,000 within 8 months.

• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

• Develop and interpret organizational goals, policies, and procedures.

• Review and approve all systems charts and programs prior to their implementation.

Applications Analyst June 1999 to July 2000

• Review and analyze computer printouts and performance indicators to locate code problems,

and correct codes.

• Develop, document and revise system design procedures, test procedures, and quality standards.

• Assess the usefulness of pre-developed application packages and adapt them to a user environment.

• Test and implement Y2K programs and processes.

• Provide 24 hour on-call support.

• Install software updates and releases.

• Provide staff and users assistance with computer and program related problems.

HP CREDIT UNION September 1995 to February 1999

Applications Analyst

PALO ALTO, CALIFORNIA

• Develop, document and revise system design procedures, test procedures, and quality standards.

• Approve, schedule, plan, and supervise the installation and testing of new products and improvements to computer systems such as the installation of new databases.

• Modify and customize commercial programs for internal needs.

• Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.

• Test, maintain, and monitor computer programs and systems.

• Coordinate installation of computer programs and systems.

• Implement an automated fee income process which generate an average income of $704,000.00 a year, also eliminate 3 hours of manual process daily for one staff.

PATELCO CREDIT UNION April 1994 to September 1995

Data Processing Manager

SAN FRANCISCO, CALIFORNIA

• Provide technical support and update the HP3000 MPE XL Operating system, Summit Software, and ATM in-house system.

• Administer the overall daily, monthly, quarterly, and yearly process to ensure process efficiencies.

• Manage the overall operation and integrity of the credit union's computer system.

• Supervise three shift computer operators.

• Create, implement, and update standard operating procedures.

• Train and educate staff regarding system capabilities.

CAL. STATE No.2 CREDIT UNION July 1992 to January 1994

Data Processing Assistant Manager

SAN FRANCISCO, CALIFORNIA

• Manage data processing operations.

• Provide technical and software support.

• Test and implement software releases.

• Create reports for all departments.

PAN AM FEDERAL CREDIT UNION August 1985 to July 1992

Computer Operator

SAN FRANCISCO, CALIFORNIA

• Monitor daily processing and scheduling.

• Write reports according to departmental needs.

• Assemble cables with RS232 connectors.

• Troubleshoot software and technical issues.

Education and Training

ST. MARY'S COLLEGE 2005

MORAGA, CALIFORNIA

• Completed courses in Management.

GOLDEN GATE UNIVERSITY 1995

SAN FRANCISCO, CALIFORNIA

• Completed course in Management Principles.

CHABOT COLLEGE 1993

HAYWARD, CALIFORNIA

• Completed courses in Business Administration.

CITY COLLEGE OF SAN FRANCISCO 1983

SAN FRANCISCO, CALIFORNIA

• Completed courses in Computer Science.

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